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If you actually have to buy anything from them, just buy it secondhand. I wish I just did that because now I have to find something else to wear to my event last minute. Thanks you trash company. I've had packaged from China that get here more reliably and faster than this. This is pathetic, especially for this stupid price point and the quality and the $8 shipping for nothing.
1) no buyer protection: easy to scam. Sides with sellers even with photo proof and its easy to misrepresent and lose money (horrible personal experience with it recently)
2) ugly/ limited site and app design: only allows 4 photos and messaging is restricted
3) Long transactions: takes up to 10 days sometimes for money from both earnings or refunds to appear back in the bank. Also they changed shipping and allowed the option of FedEx Smartpost which takes weeks extra sometimes
Really unsupportive staff
Someone bought a bundle from me and took out a case against me that was approved. They sent back two out of the three items and got a refund for the whole thing Happened 3 times
Erika hasn’t received any thanks yous.
Erika doesn’t have any fans yet.
Erika isn’t following anybody yet.
Empty.
My daughter trusted this site and we placed an order. There was a complete lack of communication...
We're sorry to hear our platform has not met your expectations! However, please note every transaction is carefully reviewed to ensure the buyer receives an item as described in the listing. If it has been determined the item was received as described, we'll have to complete the transaction. Please also note, Mercari's recent update now allows for 8 photos to be shared. Please email us at contact@mercari.com with any further questions or concerns. Thanks! -DE