On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Poshmark has a rating of 1.3 stars from 2,858 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Poshmark most frequently mention customer service, credit card and phone number. Poshmark ranks 50th among Consignment sites.
We monitor reviews for authenticity
I ordered a pair of True Religion Jeans from Poshmark. The seller told me they were in excellent used condition. They were disgusting and had fresh skidmarks on them. I contacted the seller and asked for a refund and she immediately blocked me. I opened three cases with Poshmark and they ignored me until the grace period had expired. They told me they couldn't do anything because the grace period had ended. They don't seem to care that they have people who wear jeans with no underwear, crust the jeans all up and then ship them out! Absolutely disgusting and unhygienic!
The site is great, as long as you don't need customer support. If you do, good luck with that. Not sure if they're short staffed or if they need to retrain staff. Either way it's extremely frustrating.
Stick with EBay! Customer service stinks I ordered jeans from Their site. The jeans described were a 32 inseam were really a 33 inseam and wouldnt let me return them. Would never recommend this site!
Stick with Ebay, Poshmark has screwed me multiple times in that I have purchased several things and only ever received about half. Most sellers give very little info on their listings, and wont answer questions when you ask.
Purchased 3 items within a few months. First item seller cancelled it, second item never sent, and 3 item sent an empty box! What the heck! I found some cute things not available on ebay but hesitant to make another purchase.
I made a Poshmark account and I always thought it was a little TOO easy and kinda sketch but I finally decided to buy a Vera Bradley wallet bc it was in great condition... sure enough, less than an hour after putting in my credit card info, my info was stolen and purchases were being made in California (where the seller lives). Guys, it's really not a safe app to be putting your credit card info and based on lots of other reviews here scams are pretty frequent. DO NOT USE.
I purchased new shoes from a seller on Poshmark. When arrived, they ran VERY small for 8.5. Requested a return, Poshmark denied request, said the ad specified sizing may vary. Total rip off.
I've had a great experience using this app! It's fun, interesting, educational and provides a great opportunity to shop and sell. PM continues to make updates for its users. I've made WAY more on here with excellent feedback than I could make reselling at a thrift store! It's beneficial that u, a buyer and seller, have complete control regarding pricing. It's seldom I've had to return items due to misrepresentation. But if that's the fact, PM sees that I r reimbursed. I've found this app 2 be a complete joy. But, as always. Buyer beware of items that r replicas! PM can't screen EVERYTHING. They do a superb job running this business while providing one with privacy as well.
I've been using poshmark for a while as a seller (never have bought anything), and after realizing how easy it is for a customer to scam a seller, I'm done with them. I've given them a lot of business through selling multiple items and they refuse to help me. I sold a tee shirt that I got at a Beyonce concert that isn't for sale anymore for a generous $10 even though I've only worn it twice. I sent it out the very next day and they received it 2 days later. Then they reported there was a problem, so the funds were put on hold. I asked the buyer what the issue was and they said they weren't able to receive the package because I used the wrong packaging. Okay, that was my bad. But the solution told to them by poshmark AND the post office was to refuse the package. It would be sent back to me and then me and the buyer agreed I would repackage it and resend it to them. But they never sent it back. And the buyer will no longer respond to me on the matter, totally ignoring me. So obviously, they scammed me. They've kept their money and they probably have the shirt. I've messaged Poshmark multiple times over the course of 2 weeks about the issue and I've received NOTHING. Complete silence. They won't respond at all. So if it's this easy for a buyer to scam a seller out of the money and the item, I'd warn everyone to stay away from selling, and probably buying too. Go to a consignment shop to sell your stuff, this app isn't worth it. That shirt was purchased by me for $45. $#*!ing ridiculous.
I order a turtleneck sweater and the seller drop the ball on this one it's been more than seven days and no product. I should have read the reviews first. They won't get my business EVER AGAIN.
I have sent Poshmark 2 emails inquiring how I block my "closet" from all the clutter that they send me in the form of emails and how I block the items that I have for sale from offers, which I am not interested in. I have received no answer to either email. The offers that I have received are insulting and ridiculous. $20 for a brand new pair of $800 Manolo Blahniks? Really? ( I had them priced at $90) $30 for a Fendi Cashmere jacket that is perfect and retailed for about $800? ( I had it priced at $95) And then I get to give Poshmark 20% right off of the top? My impression is that potential buyers on Poshmark want something really high end and want to pay nothing for it. And the Poshmark fees? I thought eBay was bad. Poshmark gets 20% right off of the top. And then when someone puts one of my items in their cart Poshmark emails me and wants me to send them a discounted offer? Poshmark doesn't care what I get for my items--they just want the sale to get a commission. All of my items will be canceled and I will close my account forever and never return
I placed an order for a floral jumpsuit for my niece with a woman named fshminded, she promised that it was in perfect shape, like brand new, I was told. Well I received the package, so I hit that I received the package. Not realizing that once I said received they took it as i meant I opened it, was satisfied and everything was good. Well my niece was away and not able to try on the outfit until several days later. The zipper was stuck and there was a tare on the side and the outfit smelled horrible. I tried to get a refund but told i accepted the package and gave a five star rating, I NEVER gave a rating. Anyway push forward, I tried to get a refund and was told over and over on a boiler plate response, that I accepted the package and after three days no refunds are allowed. The jumpsuit will be thrown in the garbage, what a sin. I would not recommend Poshmark to my enemy, they are a complete and total scam.
I ordered a Prairie Underground Hoodie in a purple color. The result of a Google search. They send a black one. Also it said "neer been worn" but obviously the item had been worn. I tried to return it as it was not a described. They wouldn't take it back. This is not a reliable retail outlet. It's dicey. Plan to keep what you get even if it's not right, the wrong size, etc.
I placed an order on Nov 29 and the seller simply just ignored my order without any response and it has been the 8th day.
I will not recommend this company to anyone because they are not reliable or professional and they wanted me to contact the seller directly.
I am mainly a seller on posh and i have to say poshmark has negative sides but the positives overrule, its such a great community of people, i've made so many friends nationally and locally, i respond as promptly as possible to all my potential buyers some tips on how to use the app... only follow sellers who are active(some people post a few listings in they're profile and then never check back) also try to ask as many questions before purchasing some sellers buy wholesale from china vendors YOU DONT WANT THAT! You want sellers that purchase from U.S.A. vendors these sizes are american sizes and will fit as opposed to china sizes which run 1 or even 2 sizes too small, my closet name is matadora1978 i hope this helps the new poshers and please visit my closet is full of great items! Happy poshing! :)
I have made two purchases which have been a waste of money and time, so I dont think Ill give Poshmark a third chance. I wear a size 4P, and every pair of jeans I have is this size. I ordered a size 4 jean that was so small, it must actually be a 2 or a zero! The second pair I ordered, a 4P, the seller shipped a 10P, and it took a lot of time and hassle dealing with the Poshmark return and refund process. The seller was apologetic, but overall the experience was quite annoying. After these my two bad experiences, and reading these reviews, I believe I will also stick with EBay. Ive been shopping on EBay for years, and I have been really happy with purchases and customer support.
I'm new to poshmark... I've made at least 4-5 offers on items and nobody responds! Is this the norm? I think I'll stick with ebay. Never had any problems there.
I had a buyer buy an expensive Ralph Lauren dress and claim it was discolored. It was in pristine condition. She filed a claim and sent me back a cheap cotton tank top. I contacted poshmark at present 6 times. Sent them photos several times, with no response.
2nd item. A Michael Kors pair of shoes worn twice. Person tore the strap off and sent them back. I had photos of the shoes fully in tact. But, that doesn't matter to Poshmark they will side with the buyer. Now I have damaged shoes and I am out money.
I sent out an Item the customer gives me a one star rating I always get a 5 Star rating when I go to see why... it says... DID NOT RECEIVE well I look at tracking and it says Delivered yes delivered. So I contact Poshmark and I say you sent the label I did my part I shipped the Item It says delivered so either the customer the Post office lost it why am I getting the one star you lost it you should get the one star not me. They say they can't change the rating... but its not my rating its your rating! RIGHT >>who runs these companies? Rich debbiedapparel2.com
I sold a bundle of makeup products and packaged them carefully. The buyer stated the item did not arrived as described. Poshmark sent me an email saying selling used makeup wasn't allowed and the buyer would be sending me back the products. When I received them back they were broken. I contacted them via email and said that they couldn't verify when the item was specifically broken and I should just package my items more careful next time. So not only did I not make a sell, but I also ended up having my stuff broken. They could care less.
GO SELL ON MERCARI INSTEAD.
Answer: You've got to be smart about shopping online these days. There are scammers wherever you go. That said, if you follow the guidelines and steer clear from trading, which most sites don't condone, then you'll be fine. I've purchased over 100+ items on poshmark and have sold over 90+ with complete success, with the exception of the one time I decided to trade... I've purchased low prices items before and received junk a couple times, but Poshmark ALWAYS refunded me! Maybe I'm super savvy, so here's what I always do: 1. Always checkout the seller's reviews. 2. Always ask if there are any flaws with used items. 3. Always ask if sizing is TTS: "true to size" 4. And most importantly, always ask if it's authentic (unless otherwise specified in the description) These 4 questions have always led me to receiving exactly what I wanted and at half the retail price! Plus, it's so much fun! I've made a considerable amount of income from it, while also adding a nice set of items to my own closet! Good luck out there!
Answer: I have received every item I have ever bought on poshmark. It arrived on time and was in the exact condtion as was promised and how it appeared in the pics.
Answer: Well yes she received the boots and probably didnt like them or they didnt fit etc. she is trying to get her money back by trying to re sell them for 70.00 however she would only get 56.00
Answer: It took a long time, but today Poshmark said they refunded the entire purchase amount plus shipping because the booties I ordered were misrepresented. It took About a month and a half. Two times they offered me small credits toward another Poshmark purchase. I filed a very well documented (12 pages of emails, screen shots of the ad and screen shots of dialogue between me and the seller, Kimology) fraud claim with my credit card company, and I emailed Poshmark's customer service to advise them. Two days later they told me they were refunding my money. We'll see if that happens. Poshmark's customer service is terrible, but persistence paid off. Best of luck to you!
Answer: Ask probing questions: non-smoker? Ever been dry cleaned? How worn is it? Cats? Etc
Answer: I have the total opposite reaction to this question. This mystery group that decides what the outcome will be is ridiculous. You can't talk to anyone, and my last attempt to get support through emails, took one month! Not a fan of learning who the good sellers are by trial and error...
Answer: She probably stalked the other seller's listing and found you commented on the item you purchased. So technically, yes they can see what you buy as long as you commented something on the purchased listing.
Answer: Be careful on posh because they do not have your back. There is a lot of scandalous people on posh. Be careful on ebay as well. I bought a Michael Kors set on ebay that was listed as excellent condition but it was stained and reeked of cigarette smoke. Ebay did not refund my money. They said since it wasn't listed as brand new with tags I was screwed. I was out $315. Who wants a handbag and wallet that smells like shit? I think twice before buying on Ebay since that experience. Shame on the dishonest seller and Ebay for allowing that behavior. Good Luck!
Answer: Have you sent an email to Poshmark support? I have before and they did respond
Answer: You unfortunately cannot return an item if it doesn't fit. It's best to ask the seller the measurements of the item, if they tell you the wrong measurements you can return it. If they will not give you the measurements then don't buy from them. I'm new to selling on Poshmark and I will allow people to return their items if they don't fit because I believe that's what's right, you will find other good sellers!