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PoshmarkReviews 2,858

1.3

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Poshmark Reviews Summary

Poshmark has a rating of 1.3 stars from 2,858 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Poshmark most frequently mention customer service, credit card and phone number. Poshmark ranks 50th among Consignment sites.

service
777
value
702
shipping
676
returns
653
quality
635

We monitor reviews for authenticity

Florida
1 review
3 helpful votes
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I purchased a pair of jeans marked waist 32 inches but they were 35 inches. Poshmark and the seller annalisbowman1 would not accept the return. This was not a minor variation but a pair of mismarked pants. Posmark will not accept a return for ANY reason.

Date of experience: December 28, 2018
Utah
9 reviews
53 helpful votes
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7 Tips for Better Poshmark Experiences
December 29, 2018
Updated review

Update to try to help newer Poshers.

1. Your first sale is usually the hardest. Becoming successful on Poshmark takes time. That being said, I've been able to make more using poshmark than I have at my regular job over the past year. I don't devote my entire day to it, but I do engage daily & always answer questions.

2. Share, share, share.
Don't just share your own items, share the items of people who share yours. You're unlikely to do well in this community if you don't share. Followers are more often than not, people with similar taste & window shoppers. Some do buy, but don't assume your followers & your buyers are one in the same. That's a mistake I believe many people make. The more I've shared, the faster my own sales have become.

3. Good sellers will get back to you right away, offer to get you more photos & answer your questions. It's not an inconvenience. If they treat it like it is, find a different seller because ultimately, if you're unhappy, as a seller, I'm likely to be unhappy. Personally speaking, I also post videos of my merchandise and am happy to provide any information you need. My items are typically expensive & I expect questions.

4. 99. 9% of anything labeled a VIP' designer gift is fake. If they're selling more than one, I'll double down even more on that statement. Do not buy them unless you know the truth & simply don't care.

5. Listen to what experienced Poshers have to say when it comes to lowball offers, how to avoid receiving junk, etc.

6. Remember, poshmark is an intermediary, not the actual seller of the goods in question. Like any other sales platform where you have individual sellers, quality & service will depend heavily on the person. Read love notes; some of us will show our 5 star reviews. If someone isn't active & doesn't reply quickly, move on. Chances of a good experience go down the less the person communicates. (Exception: you get a message that states their closet is on vacation until a specific date. That's the responsible way to close your closet but let people know you'll be back soon!)

7. Reach out to Poshers who know what's up. Most of us had mentors to help us along & we're happy to help you, too!

Find me at blankcanvaspm.

Date of experience: December 27, 2018

Great IF You Learn Who To Buy From!
June 23, 2018
Previous review

Update to offer some help:
1. If a person has crappy pictures, be smartdo not buy from them! Now, Im not saying stick to styled pictures. Im saying, look at the sellers who give detailed pictures, even of small things.

2. If something feels off, thats because it probably is. Theres one girl who says shes in her early 20s & shes selling extremely expensive items but mostly, she trades. This isnt someone whos just good at consignment finds. A lot of her things are coming soon making me believe the majority is likely fake. Superfakes, but if its sketchy, just back away. Its probably not the deal, it seems to be.

3. Prices are higher on Poshmark than on eBay for some sellers because Posh takes a bigger cut. Some of the pro sellers like Rebag are definitely cheaper on eBay. That said, I only sell on Posh, but I see why this may be confusing. Just remember, each seller sets their own prices & in some cases, the condition of the items varies greatly.

4. Some of you are right: Posh IS part social network! Thats actually a good thing. Ive made several good friends. This is a benefit because its a way to grow your network and find buyers/sellers you can trust! It can be overwhelming (or annoying) depending on how you look at it, but dont overlook the benefits.

5. If a seller doesnt ship in 7 days CANCEL your sale. Just go in to your purchases & say theres a problem. Item hasnt shipped is all you need to check & youll be refunded. I never let a seller go beyond that time period. I get my things out the same day (next only if the post is closed) so by the end of a week, Im not waiting anymore.

I hope these things help you if youre new to Posh. Happy to answer questions or whatever.
-
I started out on Posh as more of a buyer... usually smaller items. Im now selling & doing quite well. For me, the trick was finding poshers with similar taste & closets & we all kind of look out for one another. I am one who lists my items high, however, I sell designer items almost exclusively. Theyre often lightly used (in many cases, you cant even see use) & in pristine condition. I send the items with their original boxes, dust bags, etc. as much as I possibly can & Ive only had 1 issue. That seller didnt even contact Posh. At first she claimed the package wasnt delivered, except that the tracking clearly stated it was. She made the mistake of then admitting it was delivered by marking it such on the app. She didnt open it & had the item sent back to me without saying anything. By then, her funds had been released bc she marked accepted on the app. Well I got the box, tried to contact her & she wouldnt talk to me. It was a case of buyers remorse but I already had transferred her cash out of my account. I asked for Poshs help because I cant refund without assistance. They, thankfully, did step in & help & I wasnt penalized because of the buyer.

All in all, its a great site, but people need to be smart. Its not a garage sale. Or if it is, its obvious in the listings. I use all available characters to describe my item, give measurements, etc. Its all authentic as Im a stylist. I have plenty of clothing & this is a way to make some money on things I wont wear/dont need anymore & I make neat finds. Ive also made some great friends.

Do your research. Ask other Poshers for help if youre concerned about a person or listing. Many of us will take the time to flag counterfeit item and warn you against them. Poshmark is good for serious sellers who want to deliver great CS and realize this takes time & effort. As a seller, I like that there are no returns & aside from the one girl, Ive had no issues. Im a 5 star seller. Yes, there are scammers & people who will try to trade for nothing, but its easy to weed them out. I only trade with a select few. I say use Posh... but make an effort to be involved with the people you follow & who follow you. Its a much better experience when you do, &, at least as Ive noticed, fewer people trying to scam.

Date of experience: June 21, 2018
Pennsylvania
1 review
8 helpful votes
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Poshmark gave a customer of mine a refund, after she stated my item was not authentic (it was). This was after she tried to return it for another reason and poshmark sided with me. A month beyond the 3 day return period, a month after they deposited the funds in my account, they say my item is fake and I owe them the full amount, via paypal (they tell you to say they are friends and family so they can avoid the paypal fee) or they cancel my account. They refused to back down and canceled my account of 300 listed items, with 1900 followers and many, many five star reviews. And take your money! I'm moving my inventory to another site, poshmark needs to have a class action suit brought against them. Authentication department? I doubt that. Try an office suite in CA with peer reviews as your 'authentication dept.' Avoid!

Date of experience: December 27, 2018
New Jersey
1 review
7 helpful votes
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On Poshmark for a month - joined at the recommendation of a friend. Lots of time put into listing items, amassing followers, etc. No sales even first sale is given a promo discounted shipping charge to buyer. Many hours spent with nothing to show for it. No sales - nothing. Thanks but no thanks.

Date of experience: December 27, 2018
Arizona
1 review
8 helpful votes
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Never again
December 24, 2018

7 days and item not shipped, they make you wait seven, they took my money and now have to go through the "refund process" My first and last time using poshmark.

Date of experience: December 24, 2018
California
2 reviews
7 helpful votes
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Horrible experience
December 22, 2018

I purchased two items on Poshmark. I waited almost 3 weeks the seller would not ship what I paid for. I had to email over and over and over I could get no customer service. Then I had to fight for over a week to try to get my money refunded. So they want to take your money and they don't care whether the seller sends the merchandise. This company is clearly only interested in ripping off people.

Date of experience: December 22, 2018
Ohio
2 reviews
5 helpful votes
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Paid for expedited shipping (1-3 days) Garment not sent out until day 7. Poshmark said that is acceptable... Really?

Online junk store - Beware

Date of experience: December 21, 2018
Minnesota
2 reviews
4 helpful votes
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Nightmare
December 20, 2018

Avoid this seller, they will rip u off. Item unrecieved, no refund, no returned emails, no refund. They r so disgusting... what a horrible experience

Date of experience: December 20, 2018
Illinois
1 review
5 helpful votes
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I am confused by all the people who are angry they couldn't return something when it didn't fit or they simply didn't like it - you are buying something from an individual person, not a huge company or store. Poshmark is simply the tool connecting the two. Their frustration seems misplace because they wish the site worked in a way that it is not designed to do. If you want to be able to return something, buy it from an actual store. Anyways, my issue is with the site design and overall functionality which is poor. For example, if you use their "offer to likers" tool to offer a discount, you can only do so once every 90 days however nowhere does the site even mention this rule. So you can try to offer another, lower price and it simply won't let you do so without explaining why. Also, they will fill your feed with listings from people you don't follow - I'm sure based on some algorithm but it is incredibly frustrating because I hate going on my feed and seeing all this hideous crap I never would have liked in a million years. What is the point of following people if Poshmark is just going to show you some other stuff instead? There is no way to opt out of this so I've just started blocking those sellers so their stuff doesn't show up anymore. I feel like this site is designed by people who have never actually used the tool because there are many nonsensical attributes to it that make browsing for things very tedious and unenjoyable. Lastly, people will low ball you to death and that really takes some of the fun out of selling things. No, I will not sell you these $130 boots for $30. I wish Poshmark allowed sellers to set a minimum % of an offer in which they would consider accepting. That way it would weed out people who are basically trying to get things for free.

Date of experience: December 19, 2018
Florida
1 review
6 helpful votes
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I would give no stars if possible. DO NOT recommend them for how they treat their sellers. I posted several Coach purses that I had bought at a Coach store a few years ago. I followed all of their rules and recommendations. Because another user saw my bags and questioned the Coach product tag, with the words 'Handcrafted in China', my listing was removed and I was marked as a monitored seller for offering 'fake' merchandise.
After looking at many other purses, bags, etc. from Coach on their site, I found that all of the listings had a similar label. I further researched and found that Coach has been making their handbags in China since 2002, and there are quotes from one of the CEO's about the efforts Coach has made to ensure quality out of China.
Poshmark should have known this. But instead they took the word of a Poshmark user. I sent an email to challenge the fraud claim, but after no response, I deleted my account. 2 days later, I get an email indicating they can't find my account. I responded, and again nothing. So long Poshmark, sometimes you just have to stick with the original selling website - Ebay.

Date of experience: December 18, 2018
California
1 review
4 helpful votes
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HORRIBLE
December 17, 2018

D DO NOT ORDER ON POSHMARK. Horrible returns policy! 1
I ordered something that did not fit and was told, basically, "This isn't our problem". They said if the boots arrived as advertised, "tough luck" if they don't fit.
Ha Ha... so they took my $150 and I'm stuck with boots that don't work for me. The Goodwill gets them and I'll take a tax break. TERRIBLE BUSINESS. So,,,,,,,, forget this site NOW. Scammers

Date of experience: December 17, 2018
California
2 reviews
3 helpful votes
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No Phone Support etc...
December 18, 2018

Had several questions before signing up. This company has been online for about 7 years and no available phone support. E-Mail only? What's up with this? Also they have a heavy fee they charge the minimum is $2.95 and you are required to use their shipping label which is another $7.00 fee up to 5 lbs. I should have the option of providing my own shipping label with tracking. Sounds like a raw deal for the buyer. Not so bad for the seller but the seller still has to pay the $2.95 fee. Ebay only takes 10% but they have a reduced fee postal option the seller has to pay which is usually way less than the standard $7.00 fee. Ebay has phone support.

Date of experience: December 17, 2018
California
1 review
4 helpful votes
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Do not buy off these people. I cancelled an order and they took my money and will not cancel order. The shipment did not ship to me as the buyer said.

Date of experience: December 16, 2018
Alabama
1 review
4 helpful votes
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My daughter purchased one items on Poshmark and used my Amex. The next thing she knew, she received orders for items she had only inquired about. Then, my credit card was charged multiple times for the same item with no way to stop it. Then, a $500 random charge from the same area of CA showed up which I reported as fraud to Amex. BEWARE! TOTAL SCAM

Date of experience: December 15, 2018
Texas
1 review
2 helpful votes
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All I did was go look at this site on Facebook. I did not even know I was SIGNED up! About 3 weeks later I got a pair of LEVI used $20.00 jeans in the mail. I was confused. I had not ordered them from ANYONE. Wrong size, too. No way to send them back. I checked my account because I had no idea what that was about. I was charged $345.00 for that purchase from Poshmark. I did not even know who they were. I disputed the charge. However, my bank took their side. Poshmark had PROOF I signed up for that. I DID NOT. NEVER GO TO THEIR SITE!

Date of experience: December 14, 2018
North Carolina
1 review
4 helpful votes
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I don't like the selling or purchasing on this site. Wouldn't recommend it to anyone! I tried to cancel an order 30 SECONDS after an accidental purchase and wasn't allowed to do so. They take too high of a percentage and the shipping is way too high as well!

Date of experience: December 11, 2018
New Hampshire
2 reviews
5 helpful votes
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I honestly thought it was a mistake that the seller had 'new with tags' on her listing once I received the boots. I took a few quick pictures and 'opened a case' for return expecting Ebay or Amazon type professionalism and service. What I received instead was the seller demeaning me, insisting that the boots may have had dust on them but I only needed to wipe them off, calling me a liar, etc. I was horrified. I didn't acknowledge her insults but posted more pictures after reading these reviews, hoping to prove my point. Haven't heard anything from PM yet but the seller told me to never buy from her again. I'll stick with Ebay and never ever ever again will I risk being scammed by dishonest people at Poshmark. $101.00 of my hard earned money in the hands of a thief. Sickening. (photo is different shots of the marks... many of them, most noticable are worn and dirty soles) This was supposed to be a gift.

Date of experience: December 10, 2018
New York
6 reviews
33 helpful votes
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I have tried to purchase from Poshmark 3x. My first purchase they did not take back (but amex credited me for). I received a misleadingly small pizza wallet thing. I vowed to never shop on Poshmark again. How could they not take it back? It was clearly misleading. They gave me $5 useless poshmark credit instead. Nonetheless, a day came when i needed white jeans for a job. I never wanted white jeans and I didn't want to spend money on them, so I thought, hey let me get a cheap $5 pair on poshmark with that useless credit I was never going to use. I bought a pair which would have been free with the credit and 6 something shipping. That person never shipped it. I tried one more time. In a rush I bought some white jeans that were called VS Pencil jeans. Now to the buyers credit the jeans were actually brand-named VS pencil. I did not realize that and thought I was getting skinny jeans. Nope they were straight leg and baggy misleading again just like the pizza wallet. Then i was put into some comment purgatory with the seller who of course felt she was right in calling them by their name, which to an extent she was, but which person would read VS pencil and think they would get straight leg. Then also my fault I read over it but the pants were stained. Who would even think of selling stained clothing period? To her defense she mentioned it but I'm sure people are just rushing to buy stained white jeans on the internet for $5. Even the Salvation Army won't sell or donate stained clothing. Once again Amex came to the rescue on my stained white straight leg baggy jeans. I did get my $5 Posh credit back again but I vow to never use it. Poshmark is a haven of misleading items that may or may not be stained that are always final sale. Eww.

Date of experience: December 5, 2018
California
1 review
6 helpful votes
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POSHMARK
November 29, 2018

I bought a handbag and was dissatisfied so I tried to return it and get a refund. The "board" had a powwow and decided that I CANNOT get a refund because I FAILED to ask the seller for dimensions and therefore, NO REFUND! That to me was unbelievable! It's a standard thing when a customer is not satisfied, a refund is always an option! Don't EVER buy from this budget site because you will never get your money back! FRAUD!

Date of experience: November 29, 2018
Illinois
2 reviews
6 helpful votes
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I purchased a very expensive dress in good faith from seller dz2015. The dress was marked New With Tags. I received the item & yes it had the tags on; however, the dress had an overpowering scent of perfume. It was so bad it was making me sick. I hung it up in an open space to try to air it out. It was so bad, the entire room reeked of perfume. I doubted if even the cleaners could get it out. I immediately reported the problem to Poshmark. After a few days of investigation they said the seller represented the dress correctly & offered me $20 on a future purchase. I replied back that I didn't want their $20, that I was very angry as I felt the seller did misrepresent the dress by not advising of the smell. I will never purchase another thing from Poshmark, they are crooked.

Date of experience: November 28, 2018