PopJuliaReviews 989
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PopJulia Reviews Summary
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I ordered a dress the dress came quality was not what was in the picture. The dress was for a little girl. It took 3 months to get the dress. It was going to cost $45. To send back. American beware of this company.
I bougth 125, it arrived 3 months late and it was soo bad quality, I pay 45 to send the merchandaise back and they confirm the reception I NEVER GET MY REFUND. This web is a scam, stay way, don't buy here!
Sorry for any inconvenience caused. International shipping is time-consuming. You can track the package with the tracking# you got from the USPS. Does it say deliver? You can contact the CS team and provide the tracking# and we will check for you. We can only issue a refund after returned is well received.If you run into any issue, please do not hesitate to contact us at support@popjulia.com
Popjulia is the worst website store and quality is not the same as picture and take over 3 month to get the merchandise and also ship wrong item and don't even take it back or give refund. DO NOT BUY FROM THIS WEBSITE
Sorry for the inconvenience caused.Our normal delivery time is 3-5 business days of preparing the orders plus 10-20 business days of postal service shipping (7-12 business days of postal expedited, or 2 to 5 business days of express shipping). We got many orders recently and thus there is some delay.
For the wrong item, you can contact the CS team for more information.If you run into any issue, please do not hesitate to contact us at support@popjulia.com
Their return center in China, and customer is responsible for return shipping! They do not tell customers about that.
Purchase (except swimsuits) can be returned/exchanged within 15 days from the delivered date.
Kindly be noticed that according to our policy, customers will have to pay for the return shipping fees.
If you want to know more about our return policy, you can check the return policy here：https://www.popjulia.com/help/returns-and-exchanges
If you run into any issues, feel free to contact us at any time by support@popjulia.com.
I bought a gray dress I never receive anything now you receive my order I paid with PayPal okay I 'm going to my bank for verified the day I bought this dress right now.
Sorry for all inconvenience caused.
Have you placed any order with us?
Could you pls kindly send your order number and the issue that you ran into to support@popjulia.com? Then, we will check and get back to you accordingly.
We promise you we will settle this matter at the best way we can.
I ordered one dress to get a sense of the quality - fortunately I only lost $20. The dress was nothing like the picture - I cannot even wear it as a dress - it looks like it was made for a child. Will not waste more $$ sending it back nor will i order from there again. Advise you not to either.
Sorry for all inconvenience caused.
Have you placed any order with us?
Purchase (except swimsuits) can be returned/exchanged within 15 days from the delivered date.
If you want to know more about our return policy, you can check the return policy here：https://www.popjulia.com/help/returns-and-exchanges
Could you pls kindly send your order number and the issue that you ran into to support@popjulia.com? Then, we will check and get back to you accordingly.
We promise you we will settle this matter at the best way we can.
H******* the dresses I order can not fit and I cannot get my money back the address they gave is a lie after 3 months the dresses returned to me I payed $68 for shipment to China only to have them returned and my $220 worth of dresses cannot fit the robots at popjulia telling me a lot of crap I will not stop until I have them removed from Facebook I need help let unite against these thief
H1022435
Sorry for the inconvenience caused.
Only after we receive your return package INTACT successfully, can we refund you. If the parcel is lost /gets caught by Custom on the way to us, our Customer Service Team will NOT offer any compensation option. We assume that the parcel couldn't go through the custom, other wise we have received the parcel and refunded.
You can check the return policy here: https://www.popjulia.com/help/returns-and-exchanges
Kindly pls keep the items.
Thanks for your tolerance and patience with us to settle this matter.
We will do best to provide better goods and services.
Have a nice day.
I order a dress and never hear anything for 3 weeks. I contact them and finally they shipped it, however, wrong dress was delivered. I again contact them to exchange it but they just told me "it was delivered." They did not do anything until I send them photo of the dress I received. They refused refund so after contacting them more than one month, I finally got the dress which is too short to wear. Also, sewing is not straight so the dress itself is not straight. It already over 2 months and I am tired of contacting them.
I decided to take this good lesson and never ever order from this awful store.
Sorry for the inconvenience caused. Sometimes, our logistic dep mess up the parcels. We will continue to improve our service accordingly.
Kindly pls note that size varies from specific items on our website. We recommend you use “Size Guide “ to better determine your ideal size. Be sure to check the measurements provided online for each dress advertised as comparing them to yours to insure a better fit.
We do hope you will have a better shopping experience with us in the future.
Thanks for your tolerance and patience with us to settle this matter.
We will do best to provide better goods and services.
Have a nice day.
Returned an order that they left at US Customs for 30 + days, so they returned the same order with the too small clothes. Popjulia was notified that the order was being returned and tracking info. They have a big problem with returns.Not wanting to pay taxes and fees.So I`m out of my money and with clothes that are too small. Even out of money it coast to return it back.Not a great place to do online bussiness.
1. Regarding the return issue, we states clearly on our website: https://www.popjulia.com/help/returns-and-exchanges.
The buyer will be responsible for the return shipping cost.
2. Kindly pls note that size varies from specific items on our website. We recommend you use “Size Guide “ to better determine your ideal size. Be sure to check the measurements provided online for each dress advertised as comparing them to yours to insure a better fit.
In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service by support@popjulia.com. We will help you to resolve the issue ASAP.
We do hope you will have a better shopping experience with us in the future.
Thanks for your tolerance and patience with us to settle this matter.
We will do best to provide better goods and services.
Have a nice day.
There is size wrong, quality bad, service worst. You can't return your order, because you will spend more money then you spent for purchase. You have to send parcel to China. And it will be very expensive. That why stay out of this site.
Regarding the return issue, we states clearly on our website: https://www.popjulia.com/help/returns-and-exchanges.
Items can be returned within 15 days since delivery date (except for final sale items and swimwear).
We do hope you will have a better shopping experience with us in the future.
Thanks for your tolerance and patience with us to settle this matter.
We will do best to provide better goods and services.
Have a nice day.
NEVER, NEVER NEVER buy from a company in CHINA, NEVER! You don't know the conditions that product have being. The quality ALWAYS is POOR, NEVER THE SAME OF WHAT THEY'RE SHOWING ON THE WEBSITES. Always, CHECK the REVIEWS of each COMPANY. Always if it's too good to be true, it is if it's from CHINA! DON'T buy from CHINA!
Sorry to hear that you are not satisfied with our products.We will keep improving our products and services.
If you have any questions, pls contact the CS team at support@popjulia.com.
I bought several items that arrived in tiny sizes. I tried to return the items and was told that since they are all the way in China, and I have 7 day limit to return, I should accept a 15% refund and keep the clothes (that I don't want and cannot wear). This is clearly unacceptable return policy and behaviour and fraudulent. DO NOT BUY FROM THEM. The quality of the goods were terrible, too.
Sorry for all inconvenience caused.
Purchase (except swimsuits) can be returned/exchanged within 15 days from the delivered date.
If you want to know more about our return policy, you can check the return policy here：https://www.popjulia.com/help/returns-and-exchanges
If you run into any issues, feel free to contact us at any time by support@popjulia.com.
Don't ever buy from this company is a scam company i bought few things and they were all wrong size they don't reply to you if you want to return the item. NEVER NEVER BUY FROM P0PJULIA
Sorry for all inconvenience caused.
About SIZE:
We recommend you use “Size Guide” to better determine your ideal size, because sizing varies between our items. “Size Guide” with detailed product measurements is included on each product page.
As a note, these are measurements for item itself. You can compare these measurements to similar pieces you already own. Be sure to check the measurements provided online for each dress advertised as comparing them to yours to insure a better fit.
I ordered Turtleneck Slit Solid Knitted Casual Cape Sleeve Sweater.
It took more than 6 weeks to get a delivery.
It came finally and it doesn't look like it was in the picture. I wish I read reviews.
Size is smaller then it is and knits are terrible quality, it has a weird smell on top of it
Sorry for all inconvenience caused.
Could you pls kindly send your order number and the issue that you ran into to support@popjulia.com? Then, we will check and get back to you accordingly.
We promise you we will settle this matter at the best way we can.
I wish I read all these real reviews, I requested a return and they stated that they will get back with me within 72 hrs but guess what they did not. The 15 days return policy passed and I am stuck with items that dont fit. They only want to give me 15% back!
It is the worst site, quality and customer service. DO NOT BUY FROM THEM THEY JUST WANT YOUR MONEY!
Sorry for all inconvenience caused.
Have you placed any order with us?
Could you pls kindly send your order number and the issue that you ran into to support@popjulia.com? Then, we will check and get back to you accordingly.
We promise you we will settle this matter at the best way we can.
My order number is H*******.
You sent me the return label and asked me to enter return track#LA*******US on your website as directed. Can you track it for me in China? It has been 2 months.
Order H1077894 LA168887839US
Sorry for confusion, but as you can track via https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=LA168887839US
The parcel is still under transit now. It has not been delivered to us.
Pls contatct customer service team for more details by support@popjulia.com
I returned the stuff with the label provided by PopJulia.
1. It can be ONLY tracked in US. It can NOT be tracked in CHINA
I sent on Jan. 29. It only showed the transaction in US till Feb. 2. Then their response for having not refunded was that they had not received the stuff yet.
2. They even asked me to lie on the China Custom Declaration to under state the value.
IN CHINA, The Return Center is in China. To ensure I am a real customer, I have included my order number and return tracking number in the message. And also read to the last sentence, they fool you for the return policy.
1. RETURN:
It seems they dont like to accept the return.
When I requested for return, the representative sent me an email Since International return might result in long waiting time and incur substantial return cost on your side, we recommend some alternative methods to resolve this issue. We would like to offer you 15% cash refund or 20% store credit refund (store credit offer for USD order only) instead of returning the item(s). If there are any sizing issues, you can use this fund to alter the cloth.
Once I insisted on the return, they sent an email stating If you would like to keep the item(s) and skip the return hassle, we'd love to improve the compensation rate to be either 30% store credit (NOTE: Store credit offer for USD order only), or 20% money refund.
I sent the return back as directed via USPS track#LA168887839US on 01/29/2018. I paid the return postage fo $38.49. I haven't received the refund $134.2 as of today. My order number is H1077894.
2. Quality
Really shitty stuff. I ordered 7 items total $202.20 including $34 expedited service. If it had not been the issue to save postage for return, I would have returned them all.
3. Shipment and Return Policy
They gradually send out the shipment. In my case, I ordered on Dec. 11,2017. I received three packages. On Jan. 22 I received the last packages.
$34 expedited charge is a joke!
MOST IMPORTANT: They fool you the return policy. You have to contact them within 15 days when you receive EACH package not when you receive the WHOLE order.
It looks like an US based company. But when you ask for return, the return center is in CHINA. So you need to pay the expensive postage to return!
I have purchased 4 items, Turtleneck Slit Solid Knitted Casual Cape Sleeve Sweater (ID: ******* One-size, in color gray and in ivory, Pockets Turtle Neck Casual Long Sleeve Sweater (ID: *******), and White Cape Sleeve H-line Casual Knitted Poncho (ID: *******) One-size, color White. These Turtleneck Sweaters made of poor fabric! Are way too small. So small to fit a child. The White Cape Knitted Poncho was shipped to me damaged with a sticker (pointing arrow) attached to the fabric, pointing to the damaged area. These packages arrived when I was out of the Country. I was gone for 5 weeks attending to my sick brother who eventually has passed away. Upon my return to USA I've opened these received packages and was so disappointed with those items. I have contacted the Customer Service to present the problem and asked to return these items. However, they refused to accept the return. Here is the answer that I keep receiving from them "Well noted that you are out of country when the parcel was delivered. But it is our return policy. Items can be returned within 15 days since delivery date (except for final sale items and swimwear). You can check the return policy here: https://www.popjulia.com/help/returns-and-exchanges. As for the damaged item how about we offer you 20% money refund or 30% store credit refund for this item so that you can fix it locally?". Best regards, Finn, PopJulia. I will NEVER support this site! Pop Julia does not represent their products well. Buyer beware!
Sorry for all inconvenience caused.
1. About the order, Could you pls kindly send your order number and the issue that you ran into to support@popjulia.com? Then, we will check and get back to you accordingly.
We promise you we will settle this matter at the best way we can.
2. About SIZE:
We recommend you use “Size Guide” to better determine your ideal size, because sizing varies between our items. “Size Guide” with detailed product measurements is included on each product page.
As a note, these are measurements for item itself. You can compare these measurements to similar pieces you already own. Be sure to check the measurements provided online for each dress advertised as comparing them to yours to insure a better fit.
3. About return:
Purchase (except swimsuits) can be returned/exchanged within 15 days from the delivered date.
If you want to know more about our return policy, you can check the return policy here：https://www.popjulia.com/help/returns-and-exchanges
If you run into any issues, feel free to contact us at any time by support@popjulia.com.
I spend a ridiculous amount of time looking at and selecting dresses to add to my cart. When I went to check out, I saw the total price (same on 2 different "total" screens) but then when I was about to click "complete the order", I saw that the amount was about $60 more than what I saw on the previous screens as the total. When I tried to close out and go back to see what happened, I was bumped completely from the site and my cart emptied. I thought that was weird, so I started checking Pop Julia out online. Don't know why I didn't start there! All terrible reviews except a handful of positive reviews that seem fake (generated by bots). Many thanks to those of you that shared your experience with this company- You just saved me from a $380+ headache!
Sorry for your experience.
Firstly, the item quantities are decided by you, if you add items to cart more than one time, then the quantity will be added. You should double check this before you place order.
Second, pls double check if your order amount meet free shipping amount or not. If it does not, then, the shipping fee will be added.
Again, PopJulia is trustworthy. Most our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service by support@popjulia.com. We will help you to resolve the issue ASAP.
I purchased two items, a seater and a cardigan. The sleeves on the sweater were so tight, it felt like a rubber band. The cardigan is made of poor fabric! It too was small. I contacted pop Julia and their response was beyond the 15 day return. It has been difficult dealing with all the emails back and forth. I will NEVER support this site! Pop Julia does not represent their products well. Buyer beware!
Sorry for any inconvenience caused. Purchase (except swimsuits) can be returned/exchanged within 15 days from the delivered date.
You can check the return policy here: https://www.popjulia.com/help/returns-and-exchanges
We all respond emails within 24 hours. So if you contact us to return within the time frame, return will not be out of time.
We will keep improving our products and services.
If you run into any issue, please do not hesitate to contact us at support@popjulia.com.
Best regards,
PopJulia
The sizes on the descriptions don't match with the actual clothes. Very poor texture and smelly like oil. Cannot wear them at all.
Sorry that you are not satisfied with your order.
Size of items from different designers differ. You need to check the garment measurements in size guide and compare them with your body measurements when choosing size. They are true measurements.
We will keep improving our products.
If you run into any issues, feel free to contact us at any time.
Best regards,
PopJulia
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Sorry for any inconvenience caused. Size of items from different designers differ. You need to check the garment measurements in size guide and compare them with your body measurements when choosing size. They are true measurements.
We have many orders in the last 3 months and shipping may be delayed a bit. We do apologize for this.
Our normal deliveBest regards,
Serie
Ry time is 3-5 business days of preparing the orders plus 10-20 business days of postal service shipping (7-12 business days of postal expedited, or 2 to 5 business days of express shipping).
If you run into any issue, please do not hesitate to contact us at support@popjulia.com