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PlayerAuctions has a rating of 4.26 stars from 2,507 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PlayerAuctions most frequently mention fast delivery, good deal, and top notch. PlayerAuctions ranks 1st among Virtual Goods sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Spent a lot of time going back and forth between different sellers and I must say they are all positive to talk to. When I finally settled for one, I got asked to send in my documents just like most review complaints but found them out to be... ok, I guess? It wasn't to painful and I got accepted on the first try so mileage may vary. Overall it was pretty good. I hope I can buy again! :)
This website is the biggest scam, after days of contacting seller I finally received details and then to make it worst they were all listed as N/A. Another few days pass and I got into the acc I payed good money for! Account password has been changed and now I'm locked out of my acc. I knew this website was dodgy asf and NSWRcompany are nothing but money scamming scums. Lucky this is internet because I'd kill you dog!
Step 1: jump thru hoops to buy
Step 2: get verified to buy
Step 3: buy
Step 4: wait for payment verification
Step 5: never get it and cancel
I stared at my phone for 30 mins before placing my order knowing this was a stupid mistake based on the negative reviews lately. Give or take 3 hours later here I am. Should have listened
Go to g2g. 10 mins or less and your taken care of. I actually feel sorry for the sellers here
Awful customer service, refused to cooperate with my sale. The support ticket manager was on a power trip and made things extremely difficult. I have never been treated in such a poor manner by any other rival sites. If you are forced to work with the agent, "Jewel", your results may be quite unsavory.
Tip for consumers:
There are plenty of other sites to use out there.
Products used:
E games
Hello Houston,
I'm sorry if you didn't like the process. I checked and our agent, Jewel, was not power tripping. She was merely explaining that we needed to have revised documents. As for canceling the order, we cannot do this on the customer's behalf on a normal basis — we have to ask customers to do it as it's an expression also of intent to actually cancel the order. We just want to customers to have control over their orders.
Since the order is now canceled, rest assured you will be automatically and fully refunded.
Regards,
Richard
Warning to everybody. This is a scam - bogus payment verification process resulting in bank charges and delayed refund if any. Worst thing I experienced on the internet. I wonder why these people haven't been prosecuted :(
Hello Iordan,
You canceled your payment for the orders and refunds are not instant, they are processed in 2-5 business days.
I'm afraid this is a gross misunderstanding of how payments work. When you make payments like these, your bank/payment provider puts a hold on that amount of money so it becomes reserved and it cannot be used on other purchases. PlayerAuctions doesn't actually receive your money and when the payment is authorized, that's when it gets processed to us, also in 2-5 business days.
Your payments have been voided and I would have to ask you to please wait 2-5 business days (weekdays are the only days counted).
So no, we're not and should not be prosecuted for something proper and legal. I'm afraid your scam comment is defamatory and I hope this explains things.
You're going to receive the refund soon which proves the scam accusation is unwarranted and false.
Regards,
Richard
I spent $134.77 and it was taken out of my bank account. It says the orders closed out of no where. No answers on why or if im getting refunded. Overall i'm really upset, won't be using this service unless they can prove to me otherwise...
Hi Maddie,
Thank you for writing to us about this. I checked and your order was canceled because the offer you were trying to buy is already closed. This happens if the seller took back the offer if he/she changed his mind or decided to sell the offer elsewhere. I'm sorry for the confusion and concern this has caused you. And rest assured, you will of course get a full refund for this, it's just that refunds aren't instant and takes 2-5 business days. Please note that this transition time is with payment providers because they have a clearing process for refunds.
Once you're able to get the refund, could you come back and update the review to let us know? Thanks in advance, Maddie. If you have other concerns, please feel free to use the Q&A function/page here in SiteJabber and I would be happy to help.
Best regards,
Richard
Just got charged $100 for gold. They cancelled the order & I still got charged. I've bought many times from this website & never a problem. Now they're saying I'm a "fraud risk" but charged me anyway. THEY are the ones committing fraud. Now I have to file a chargeback.
Tip for consumers:
Don't go here. As you can see in my proof of purchase I was fully charged & never received my gold.
Products used:
I never received my product but I was charged anyway.
Hello Molly,
The funds for the payment you made were already voided, but I'm afraid refunds aren't instant because payment providers require 2-5 business days — let me reiterate that this is with providers and not PlayerAuctions, this is a standard process for refunds.
As to why your payment was declined, please double-check that the names and addresses between your PlayerAuctions and payment accounts are exactly matching. To avoid fraud and account theft, we need information for both to exactly match.
Best regards,
Richard
Demands ID and screws around with you when you take photos of said ID they have no idea on how to look after customers service is garbage
Hello Alex,
We need the IDs to verify your identity and ownership of the payment account being used. We specifically mentioned in our instructions that we need clear documents but the documents you sent were incredibly blurry and the details can't be seen/read. When we asked for revised documents, you didn't want to send them so we offered Coinbase as an alternative payment. You then accused us of being a fake service. We have also been responding to you in a timely manner on your ticket.
Regards,
Richard
I tried to buy a clash Royale account I uploaded all documents they asked me for and because my bf made the player auction account and I was the one paying they canceled my order … instead of just asking him for same documentation so wasted my time and money now I have to wait 5 days for a refund because of there stupidity I understand "risk management" as I have ran e-commerce stores but there customer service is trash and there rude take your money else where to epic or player up avoid this site it's toxic
Hello Micah,
I'm sorry but we cannot accept your payment. The PlayerAuctions and payment accounts have mismatched names and this can be construed as fraud. We do not know if the payment being made is fully authorized so we declined the payment and processed a refund for you.
Take note that our agents were polite and expressed in detail why the payment was declined. We have copies of your message being rude to our agents and upon closer inspection your account attempted to extort unauthorized payment from the buyer via PayPal last May 6,2021.
Regards,
Richard
(Lukes fiancé here using his account) I came on here just to say how awful this site is. The seller is very kind and very helpful and agrees that everything happening is bs. My fiancé purchased something on the site using our combined account that has my name on the top was denied despite doing all the verification steps PERFECTLY. I'm now creating my own account and verifying it myself and hopefully that's enough but by the sound of Perry's replies he's just going to cancel it and not respond to anything else. A special note to perry, please find a new profession you are horrible at your job and it's no wonder the reviews complaining about the process are plentiful it's awful! It's even worse than PayPal verification.
* PlayerAuctions attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi, Luke/Luke's fiance,
Thank you for explaining what happened as this helps in the checking that I do. I sincerely apologize for the inconvenience you've had. I would like to explain why this happened but this is not meant to discount nor disregard your experience, we acknowledge that you've had difficulties and for that, we are sorry.
The previous payment would have not really worked because the aim of this verification is to establish the person and his/her ownership of the payment account being used, but we can only find out during verification so Perry still continued to ask for the documents. So if there are 2 names/persons involved with a payment, our system/staff construes it as unauthorized payment use. We've had cases where payments had to be prematurely canceled due to retractions made by parents who've had kids using their cards without their permission, or partners for the same reason. This is despite the fact that the person's identity in the documents we receive is the payment account holder; the fact that it's different from the PlayerAuctions account holder is still an ambiguous fact regardless if the PA account holder was somehow able to get the payment account holder's pictures and documents.
When this happens, sellers who truthfully deliver have their payment aborted.
I'm afraid there just wasn't enough time to explain all of these as to why the process is happening. Again, I'm very sorry.
Your current order is now underway; payment has gone through successfully and your seller just needs to deliver.
Sincerely,
Richard
It was the first time i used this platform and in my first buy i almost got scammed... they send me information for the account after their player gaurdain failed to detect the account doesn't exist... immediately opened a dispute and takes 3 days after escalation for the team to take over and anothor 3 days for them to let me know what they decide.
Damn that a week om my life gone to waste because of poor and bad service and i dont even know if they are going to refund me...
Hello Morne-Louis,
I checked and your order is now currently in a dispute; this is a good first step in resolving the matter as it lets our team know that there is a serious issue with the order. I viewed our logs and as per checking, the account exists during the time of checking, and the seller may have changed the information. Rest assured that this will be fully deliberated in the dispute and I strongly advise you to continue responding there so our staff can help you with this.
Best regards,
Richard
I purchased a measly $14 on this site and I did not receive my items. I contacted support about this situation and they basically have not done a dam thing! Then it takes forever for them to even contact you. The seller on the site has basically been playing games with me and I can prove it! This is a scam sight stay the $#*! away unless you like giving your hard earned money away!
Hello Bryan,
Our staff has already frozen your seller's disbursement so they can mediate on the order and help you with this. This was done 3 days ago and your ticket number is: 737373.
Regards,
Richard
While I've had a decent experience purchasing accounts, I have been facing a lot of trouble getting a refund. The team seems to ignore my messages and I even tried to reach out to their support system but last received their reply on 9th June. While they say the refund has been done, they are not providing any proof apart from the transaction ID. It has been an unbearable experience and a daunting task to keep begging for the money you paid.
Hello there,
I am sorry again for the hassle with this; after our conversation via our ticketing system yesterday, I sent a request to our finance team again to double-check your refund. I am sorry for the concern and stress this has caused you, and I will do what I can to ensure you get the funds back soon.
Best regards,
Richard
Went to buy things for $30, they asked for sooo much personal information, it's absolutely disgusting, and to my knowledge, illegal.
This is what they wanted.
1) photo of your ID.
2. Selfie while holding your card and ID beside you. Your face must not be blocked and should be clearly identifiable.
3. Photos of my cards used for the purchase
4. Bank proof of a screen shot the whole page showing the payment details for this order.
Hi Jared,
I'm really sorry if this concerned you. Rest assured that canceled orders are fully refunded.
As for the process itself, we need to validate identities and authorization for the payment; even other payment portals ask the same. We never share your info and they are treated professionally and confidentially — they are only used for verification.
You may use Skrill Bank Transfer or crypto currency in case you'd like to try buying again.
Best regards,
Richard
The staff team takes forever to reply to messages even when we paying a hefty fee for thier service, my account was suspended due to violation of posting discord, they told me to contact back and i did still no reply.
Bought an account that was reclaimed by the original owner and the owner still posted the same exact offer on their site i told the staff and seems like no one gives a $#*! about it.
Overall never recommending this site again.
Hello Jame,
Your case with the bought account is still on-going and rest assured, we haven't closed our doors on this yet. As for your account reinstatement on ticket 560111, we are indeed delayed and for that I sincerely apologize, I have now requested for this to be taken care of.
The offer you reported was already closed by our team for good measure, and dont worry, as per initial checking, it looks like a different account. It seems he has another with the same stats but different login information. As mentioned, we already closed it for good measure.
Thank you for your time and I'm sorry again for the inconveniences, Jame.
Best regards,
Richard
I WOULD BE VERY CAREFUL WHO YOU CHOOSE TO DO BUSINESS WITH
AVOID AVOID AVOID SCAMMERS GALORE AND SUPPORT DO NOT HELP
I have used a seller with 4000+ reviews and paid for the order they finished about 20% of it and then transfered/scammed/hacked my items/gold OSRS took over 250M gp/items.
Now the support staff are just totally ignoring me to 3 days and nothing has to be the worst experience ever, not I am left at my favorite time to play the game with all my stuff gone.
AVOID AT ALL COSTS!
Hello Antony,
We have received your other review and I am acknowledging again that we have received your emails. You still need to file a dispute for this by going to the exact order page and clicking Dispute — that is the official way to launch complaints. Disputes/deliberations take several days to weeks and nothing has happened to your case yet. You have been harassing our accounts with complaints of "scammers" and you want to force a decision for your concern, which we cannot do, I'm afraid, because we still have to consider the feedback and welfare of your seller.
Kindly note that you are buying from another user on our site who we still need to get in touch with so we can properly and fairly resolve this matter.
Regards,
Richard
This website is the biggest scam, after days of contacting seller I finally received details and then to make it worst they were all listed as N/A. Another few days pass and I got into the acc I payed good money for! Account password has been changed and now I'm locked out of my acc. I knew this website was dodgy asf and NSWRcompany are nothing but money scamming scums. Lucky this is internet because I'd kill you dog!
Hi Lochie,
I'm sorry for the inconvenience you experienced. We did not receive sufficient evidence for your claim and I'm afraid the order did not come with after-sale protection. Please note, we require both so the order can be eligible for a refund.
For more information, please check here:
https://support.playerauctions.com/hc/en-us/articles/4402691743257
If the order came with "N/A" details, you may report them to us and even if the order did not come with after-sale protection, you can be refunded. Accepting the order under those conditions means you understand what you're receiving, and you are the only one who can verify these details with the seller. Users may always decline or dispute the order during this stage.
Best regards,
Richard
Terrible service I give over my details to the apparent most trusted on the site only to have to separate payments taken out once it takes me to a page asking me to enter an amount again which did not make sense to me.
I have had no customer service and will not recommend this site to anyone until this is solved honestly. Way to complicated process to and for some reason two purchases were opened when I clearly was trying to buy one purchase
Hello Jake,
Both orders you provided weren't purchased or paid for. The order was just placed and payment is a different step and process. We never received any funds for either.
Regards,
Richard
I've been waiting weeks for this $#*!ing bull$#*! support system to reply to me. I was buying something off of this website and they required me to send a picture of the credit card I used, my drivers license, and a picture of myself holding my drivers license. I sent it all, and they said it was "too blurry" too use. So I send another and they say it's still too blurry. Mind you i'm on a $#*!ing iphone 13 taking this picture in the clearest light. After the second set of images they just reply with vague responses like "Please follow the directions or there may be delays in your purchase" $#*! off. Never using this bull$#*! website again
Tip for consumers:
Don't. Use kinguin or something else this website is the slowest service i've ever experienced in my life
Products used:
not applicable
* PlayerAuctions attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Emilio,
I am so sorry about this. I checked and the selfies and portraits were great, it was the ID that we needed to be clearer since there were some pixelation and bluriness. I checked the order status and you still completed it — thank you very much, I'm very grateful. I understand it may have been stressful and for that, I am really sorry.
Best regards,
Richard
They suspended my account right after I register because they claim me "already have an account" and what they call "security reasons".
When I try to argue with them, the response I got is "PlayerAuctions may suspend or terminate a Registered User's Account at any time".
Customer Service is doing an "excellent" job, it feels like talking to a robot instead of a human, it's really very bad experience.
Hello NC,
It was detected by our system and agents that you already have an account with us named "wowml". The decision isn't final and you can still dispute this by contacting trust@playerauctions.zendesk.com — kindly tell our staff that "wowml" isn't you, and they may verify your credentials so they can validate your created account as not the same as user wowml.
Best regards,
Richard
They stole me 80€, after a month of emails and giving them all proof they need from my bank, they were responding less and less and now I know that I will never see this money again... I buyed their "security" fees but they didn't helped me... support is made of bots that send the things again and again... avoid this if you don't want to get problems... (sorry for bad english)
Tip for consumers:
Don't buy on it.
Products used:
Account.
* PlayerAuctions attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Tried to purchase some currency for classic wow and immediately after, they took my money from my bank account and said "please contact your payment provider for a refund". Either give me my money back or deliver the currency I paid for. Oh and a screenshot so people can see that I'm not full of bs.
Hi there, Tristanfirehead,
I have written to you on ticket 424173 about this.
I'm sorry for the concern this has caused. Rest assured, you will be refunded on this and I will also check with our finance team to make sure that is processed. However, please note that refunds are completed in 2-5 business days due to processing times involved with your payment.
Your payment was declined because you had an incomplete name entry in the information page. We need customer information to be complete so we can validate your payment as the one you legally own — this is for security reasons. The name should also match the name in your payment account.
If you are able to update this and would like to order again, let me know how I can be of help with it.
Best,
Richard
They ask for:
Fill out a form with my contact info and address etc
Picture of my Drivers License
Utility Bill with matching address
Phone number and best time to reach me
Sign the document with ink and that I have someone take a picture of myself holding my drivers license
You do realize that with all of this you can do almost anything in my name?
You can open credit cards, you can have any online account opened/changed/closed, you can get to your bank accounts...
I've try first with my credit card, as it was simpler but i've try with my G Pay account they ask for the same think. The only way would be to use crypto currency. That is dangerous at best.
Hello Gaston,
We're sorry for the concern this has caused; please don't worry, your info is never used outside of PlayerAuctions and we only ask for it to verify your identity and payment ownership. Since the orders are now canceled, you will be receiving a full and automatic refund for them.
Best,
Richard
Claim to offer 20 minute delivery, then one you order they ask you to send pictures of your debit card, your drivers license, and pretty much anything someone would need to steal your identity.
Hi Tim,
I'm sorry if you misunderstood this but payment approval and order delivery are two different processes. Moreover, the payment processing we do is still easily completed within the 20-minute time frame once the buyer sends the correct documents.
And no, your information is never being stolen. We do not do business like this. Please Google "KYC" to have an idea about we do our verification to avoid fraud and theft. Thank you.
Regards,
Richard
I got tagged in a payment verification loop, where I received two or three word replies. I provided all proof required, but they got hung up on a "screen shot" from my banking app, which is blocked for security reasons. On their site they list several ways to verify payment, but refused to accept those. Yup, their right to refuse "my proof". But after 12 emails and 24 hours, way past their advertised 20 min response and resolution, it's my right to cancel the order so the seller may actually get a sale, and to leave a negative review of my very disappointing experience using the player auction platform.
Hello Jay,
I'm really sorry to hear about this. Unfortunately, there is no way for us to bypass this since it's an import process that ensures security on our site. And you're right, we provide users the prerogative to cancel orders — you will automatically get your refund in 2-5 business days and in case it takes longer than that, I will have to ask you to wait a bit more, or you could let us know by emailing support@playerauctions.zendesk.com about it, Jay.
Best,
Richard
The seller himself actually responded extremely promptly. Unfortunately, the PlayerAuctions support team is garbage and made this such an unbearable experience I could not even get through it with them to receive my order.
Poor sellers on this site. I wouldn't bother working for them, they are doing you a disservice and losing you money with their terrible customer service.
Hello Rick,
I'm sorry for the concern you had with our payment processing. I'm afraid the documents you sent didn't pass our requirements and since you've canceled the order now, the refund will be processed in 2-5 business days. This isn't instant, I'm afraid, and payment providers require 2-5 business days to clear the funds back to you.
If you have anything you need help with or have further questions, please write back to the same ticket thread you had with us or use SiteJabber's Q&A form so we can help you:
https://www.sitejabber.com/reviews/playerauctions.com#questions
Best regards,
Richard
PlayerAuctions accepted my payment but didn't deliver the WoW Account.
It has been 7 days now, customer support is very hard to reach and super slow to respond, I got one answer only.
Refund still didn't happen and no news froim their CS for the last 5 days.
Business should be smooth, not look like a scam.
Hello Arnaud,
Sorry for then confusion and inconvenience this has caused. The offer/order was closed because it was purchased by somebody else first when you were trying to buy it. If you are unable to get the refund yet, please write to our customer support your BTC refund address so our team can properly refund you. I checked, but there are no tickets for order 6472278 yet, so please get in touch with us. You will definitely be refunded and rest assured that this is not a scam.
Best regards,
Richard
Gain trust and grow your business with customer reviews.
PlayerAuctions runs a marketplace for buying and selling characters, virtual goods and virtual currency from massively multiplayer online games (MMOGs).
PlayerAuctions was started in 1999 by a group of gamers in the states. It was one of the first player to player marketplaces around, becoming a famous hub for earlier games such as Ultima, Diablo 2, and Everquest. It survived on a small scale for years and grew entirely organically through word of mouth, until PlayerAuctions was acquired by Itemmania in Korea.
Being rebuilt from the ground up with proprietary risk management systems, and investment meant to provide a stronger support network for gamers, PlayerAuctions was re-launched in 2008 with offices in Shanghai, Hong Kong, and Korea. Since that time, PlayerAuctions has supported hundreds of games and activities within the wider gaming industry.
At the end of 2013 underwent a structure change to a Product structure which has shifted development focus to an agile development system which resulted in many product expansions in 2014 including Gaming Accessories, CD Key Sales, Cosplay, Trading Cards, and Software Downloads. PlayerAuctions also opened a new support center in Manila 2014 to directly manage and control the quality of services rendered to its users.
Hi Stefan,
You probably misunderstood what happened or might have missed our agent's reply:
-----
Thank you for sending your documents.
We have reviewed the documents you attached and noticed that some of it did not meet our requirements. Thus, we need you to send another photo of the following:
1. A clear photo of you or “Selfie” while holding your government-issued identification document, as proof of ownership. Your face must not be blocked and should be clearly identifiable and please make sure that the details on the ID are readable in the photo.
If you have any additional questions, please reply to this email.
-----
This was sent; we needed a revised copy of your selfie. The rest of your documents were actually good to go and we just needed that.
Best regards,
Richard