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(Lukes fiancé here using his account) I came on here just to say how awful this site is. The seller is very kind and very helpful and agrees that everything happening is bs. My fiancé purchased something on the site using our combined account that has my name on the top was denied despite doing all the verification steps PERFECTLY. I'm now creating my own account and verifying it myself and hopefully that's enough but by the sound of Perry's replies he's just going to cancel it and not respond to anything else. A special note to perry, please find a new profession you are horrible at your job and it's no wonder the reviews complaining about the process are plentiful it's awful! It's even worse than PayPal verification.
* PlayerAuctions attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Luke S.'s review of PlayerAuctions earned a Very Helpful vote
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I bought a league account from an absolute $#*!, at first when i bought the account, everything...
The worst support you can find, they respond for weeks and with template messages, they don't...
Hi, Luke/Luke's fiance,
Thank you for explaining what happened as this helps in the checking that I do. I sincerely apologize for the inconvenience you've had. I would like to explain why this happened but this is not meant to discount nor disregard your experience, we acknowledge that you've had difficulties and for that, we are sorry.
The previous payment would have not really worked because the aim of this verification is to establish the person and his/her ownership of the payment account being used, but we can only find out during verification so Perry still continued to ask for the documents. So if there are 2 names/persons involved with a payment, our system/staff construes it as unauthorized payment use. We've had cases where payments had to be prematurely canceled due to retractions made by parents who've had kids using their cards without their permission, or partners for the same reason. This is despite the fact that the person's identity in the documents we receive is the payment account holder; the fact that it's different from the PlayerAuctions account holder is still an ambiguous fact regardless if the PA account holder was somehow able to get the payment account holder's pictures and documents.
When this happens, sellers who truthfully deliver have their payment aborted.
I'm afraid there just wasn't enough time to explain all of these as to why the process is happening. Again, I'm very sorry.
Your current order is now underway; payment has gone through successfully and your seller just needs to deliver.
Sincerely,
Richard