Rob M.

Don't be fooled, all these comments spamming "great customer service" is complete fraud, I'll show you their customer service... year and half trying to refund/recover my league account with them after hundreds of dollars invested

Your Question: ticket ID #305

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You are now chatting with Hiro CS (Customer Support Officer) - Customer Support

03:09Hiro CS:
How may I help you today?

03:09Robert McKay:
Hi, I'm looking for a status on my ticket

03:09Robert McKay:
#305

03:09Robert McKay:
Thanks

03:10Hiro CS:
One moment please while I check the details for you.

03:10Robert McKay:
Thank you

03:11Hiro CS:
Give me 3-5 minutes to check this Robert

03:11Robert McKay:
Ok thanks

03:13Hiro CS:
Thank you for waiting.

03:13Hiro CS:
As per checking your ticket, you were asking which email is the one you registered in playerauctions

03:13Robert McKay:
Yes

03:13Robert McKay:
And I gave him a list

03:14Hiro CS:
To verify this is the one that worked st*****************@hotmail.com

03:14Robert McKay:
Yes, that was my old one

03:14Hiro CS:
Username is stormrageg0ld

03:14Robert McKay:
Yes

03:14Robert McKay:
Sounds right

03:15Hiro CS:
This is the only account that worked with the lsit you gave us.

03:15Hiro CS:
List*

03:15Robert McKay:
Ok, cool, so I should be able to recover it?

03:15Robert McKay:
Via your website then I assume?

03:15Robert McKay:
My only issue is

03:15Hiro CS:
Do you still have access to the hotmail account?

03:15Robert McKay:
I have no clue of any of the info, like the email I don't even have access to

03:15Robert McKay:
Nope

03:15Robert McKay:
That's my issue:(

03:16Hiro CS:
But you gave me that email Robert on the ticket. Can you type here that email address I gave above that is censored?

03:16Robert McKay:
Yes

03:16Robert McKay:
stormragegold26*******@hotmail.com

03:16Robert McKay:
But I can't actually log into it

03:17Robert McKay:
It's been years since I've had it

03:17Robert McKay:
It was my WoW gold selling account haha

03:17Robert McKay:
And I totally forgot all the info on it

03:17Robert McKay:
I can confirm anything else though if I can change it

03:19Hiro CS:
I suggest Robert to contact hotmail or microsoft for them to assist you on recovering your email address. Once you have recovered it with them you can do a forget password in our website

03:19Robert McKay:
Wow you wont believe this

03:19Robert McKay:
I remember the passport

03:19Hiro CS:
The temporary password then will be sent to your hot mail account

03:19Robert McKay:
Password**

03:19Robert McKay:
I'm in

03:19Robert McKay:
Actually, I got lucky with that one

03:19Hiro CS:
Really?

03:19Hiro CS:
Hahaha

03:19Hiro CS:
Try to change the email

03:19Hiro CS:
Do you mean in playerauctions?

03:19Robert McKay:
Ok, lol, yes

03:20Robert McKay:
Ok so yeah I'm in and I'll be updating all the contact info but he told me that he sent me a message

03:20Robert McKay:
But I have none

03:20Hiro CS:
I see.

03:20Hiro CS:
You can change your email there now in account settings

03:20Robert McKay:
I've been trying to reclaim my league account and or just get a refund because basically the original owner recovered the account

03:21Robert McKay:
And I was screwed

03:21Robert McKay:
But yes I can. I've been fighting this with you guys for like a year now

03:21Robert McKay:
No joke

03:21Robert McKay:
XD

03:22Hiro CS:
I'm really sorry to hear that Robert, in regards to your game account in LoL did you receive any email?

03:22Hiro CS:
Or you havent since you lost access to that email address?

03:23Robert McKay:
Well I lost it, so he told me he sent me an email, I assume that's where he sent it

03:23Robert McKay:
But I do not have access to it

03:23Robert McKay:
So I can't read it

03:23Robert McKay::(

03:23Hiro CS:
Oh I see.

03:23Hiro CS:
Have you changed the email address already?

03:23Robert McKay:
Not from League, the account itself is gone...

03:24Robert McKay:
All the security info on it changed and there's definitely no way I can get it back, I struggled with Riot for months about it

03:24Robert McKay:
Yes I updated the email

03:24Robert McKay:
Btw

03:24Hiro CS:
I'm really sorry to hear that Robert, well I play LoL since 2011 and playing up to day and they're really strict when it comes to bought accounts.

03:25Robert McKay:
Right, well that's why I was kind of screwed out of my $75 or whatever I paid for it

03:25Robert McKay:
I was raging about it for awhile, I mean losing that account like destroyed half my life, the least I wanted was my money back

03:25Robert McKay:
Haha

03:26Robert McKay:
It's depressing

03:26Robert McKay:
XD

03:27Robert McKay:
I mean, you guys can't offer at least that back? Odds are I'm just going buy more stuff from you guys...

03:28Robert McKay:
I just thought it would be moral for you guys to do that, because I think the whole situation was bs, I invested hundreds of dollars into that account for nothing

03:28Robert McKay:
I really wasn't asking for much in comparison to what I lost...

03:28Hiro CS:
And for refund, we really cannot provide one because we have your payment for that order sent already to the seller.

03:29Hiro CS:
What we can only do is when the account got recovered by a seller is to assist buyers to get it back from them.

03:29Robert McKay:
Well the problem is, obviously the original owner is going to give it back, he was clearly committing fraud in effort to screw people and steal money

03:30Robert McKay:
Which otherwise wouldn't have existed if you didn't allow him to sell fraudulent property

03:30Robert McKay:
That's where I'm going it with it...

03:30Hiro CS:
Upon checking as well Robert the seller has been already suspended

03:30Hiro CS:
To prevent him from commiting fraud with

03:31Hiro CS:
Other members

03:31Robert McKay:
Well that's great but my account is still gone, that's what I'm saying, haha, not only that, the hundreds of hours invested are also gone with it, so I think it's a little crazy why I can't at least be refunded for something I never actually was sold...

03:32Robert McKay:
See what I mean? It's fraud... I know you guys aren't involved but you actually are, considering you get a cut from it all.

03:32Hiro CS:
I understand Robert, but if you have reported this before while the money is still with us we could have released you a refund if it was reported on time

03:33Robert McKay:
Well obviously I couldn't have reported this because he recovered his account after the fact

03:33Robert McKay:
I mean, it's not hard, he knew exactly what he was doing.

03:33Robert McKay:
Abusing your system to steal money and commit fraud...

03:33Robert McKay:
And you're telling me I have to pay for that?

03:33Robert McKay:
I beg to differ, truly.

03:34Robert McKay:
Tell your supervisor that I have bills too, I didn't expect to go on this site and enter my credit card to lose money.

03:35Robert McKay:
That's not right at all...

03:35Robert McKay:
$65 a month in my internet bill, I can't even go cheaper in the area I'm at, ask him how much he pays

03:35Robert McKay:
Maybe he wants the burden

03:36Robert McKay:
I surely don't, haha

03:36Hiro CS:
I suggest Robert to email them at *******@playerauctions.com. What we can only do here is to get a hold of him, contact him and to attempt to recover the account from him.

03:36Robert McKay:
And you really think he's going to just give it back?

03:36Hiro CS:
Our last resort would be to contact Riot that this member once sold this account to you but it would be best that if you're the one to contact them as they'll track your IP and it will be linked on that game account

03:37Robert McKay:
I mean, that's your plan? That's what you tell people? I disputed this with Riot for 9 months on end, and with this company for over a year now.

03:37Robert McKay:
Quite frustrating to be told you can skim me my $70

03:38Robert McKay:
If you want my left hand, I'll give you that too

03:38Robert McKay:
I need my right thought

03:39Robert McKay:
Lmfao

03:39Hiro CS:
Well, first of all is that you claimed that your account got reclaimed without giving us an accurate username or your playerauctions email that caused the delay of your dispute and you might want to read this to learn more why we cant help further And we're not the one who "skimmed" your money it was the seller. WE give all buyers 72 hours to gather all account info the game account they buy. You should know all the info you need when buying. Not just spending right away without knowing the risk LMFAO

03:39Hiro CS:
As mentioned in our Secure Buyer Delivery Agreement under the Limitation clause, PlayerAuctions shall not be liable for any damages whatsoever resulting from actions of a game publisher. You can view this information at the link below: http://www.playerauctions.com/Help/HelpContent.aspx?

03:39Hiro CS:
Good bye and have a nice day.

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