Tristan T.’s Reviews of PlayerAuctions & more

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Virtual Goods

4/14/20

Tried to purchase some currency for classic wow and immediately after, they took my money from my bank account and said "please contact your payment provider for a refund". Either give me my money back or deliver the currency I paid for. Oh and a screenshot so people can see that I'm not full of bs.

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Support T. – PlayerAuctions Rep Over a year old

Hi there, Tristanfirehead,

I have written to you on ticket 424173 about this.

I'm sorry for the concern this has caused. Rest assured, you will be refunded on this and I will also check with our finance team to make sure that is processed. However, please note that refunds are completed in 2-5 business days due to processing times involved with your payment.

Your payment was declined because you had an incomplete name entry in the information page. We need customer information to be complete so we can validate your payment as the one you legally own — this is for security reasons. The name should also match the name in your payment account.

If you are able to update this and would like to order again, let me know how I can be of help with it.

Best,
Richard