From the business
PlayerAuctions runs a marketplace for buying and selling characters, virtual goods and virtual currency from massively multiplayer online games (MMOGs).
PlayerAuctions Reviews Summary
PlayerAuctions has a rating of 4.5 stars from 3,092 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PlayerAuctions most frequently mention good deal, fast delivery and top notch. PlayerAuctions ranks 1st among Virtual Goods sites.
Horrible experience, I tried to buy a game from this website, used Apple Pay, I got an email from them asking for government ID and credit card, are you kidding me! I am shopping online every day, nobody asked for ID, when I sent an email and said I'm not feeling comfortable to share my ID with you guys, I got another email offered me to pay by some weird crypto that I never heard! Are u legit! Forget about it
I tried to buy a fortnite account and it kept saying giving me an error message.
I CHECK MY CARD BALANCE
AND IT CHARGED ME 3 TIMES!?!?!?
I didnt get any email or nothing
1 star until i get my money back
Hello there,
You canceled this order and you should get a refund, even for duplicate charges. I did not see any problems from our end. Please contact your payment provider/bank and ask them to process the funds back to you ASAP, the payment was canceled so the refund will be coming from their end. We did not receive your payment.
Best,
Richard
Bunch of scammers, Stay away! Seller has the power to give or not give you a refund. I bought an account, they gave me an email with it, I couldnt change the account email for 3 months, it was in a process of email change. I thought it was ok. I didnt play much, and after some weeks exactly after the email was possible to change again, I tried to login and the account vanished of my email. I did nothing, opened a dispute and argued about account reclaimed. Player Auctions got in the side of the seller... Seller even said it was my fault I changed the email and account password lol... Bunch of SCAMMERS! To not say wooorse... I lost my money and the account. LoL Outrageous. Plus you will only be able to pay in crypto so guess what, no Paypal or Card protection. Simply Money LOST! They wont see a cent again from me. And I will make sure I leave my reviews all over the internet.
Hi Fly V,
We have resolved your refund and I was wondering if we could ask for a review rating update. Thank you for all the patience you have extended.
Best regards,
Richard
I've been waiting weeks for this $#*!ing bull$#*! support system to reply to me. I was buying something off of this website and they required me to send a picture of the credit card I used, my drivers license, and a picture of myself holding my drivers license. I sent it all, and they said it was "too blurry" too use. So I send another and they say it's still too blurry. Mind you i'm on a $#*!ing iphone 13 taking this picture in the clearest light. After the second set of images they just reply with vague responses like "Please follow the directions or there may be delays in your purchase" $#*! off. Never using this bull$#*! website again
Hi Emilio,
I am so sorry about this. I checked and the selfies and portraits were great, it was the ID that we needed to be clearer since there were some pixelation and bluriness. I checked the order status and you still completed it — thank you very much, I'm very grateful. I understand it may have been stressful and for that, I am really sorry.
Best regards,
Richard
I tried to buy a clash Royale account I uploaded all documents they asked me for and because my bf made the player auction account and I was the one paying they canceled my order … instead of just asking him for same documentation so wasted my time and money now I have to wait 5 days for a refund because of there stupidity I understand "risk management" as I have ran e-commerce stores but there customer service is trash and there rude take your money else where to epic or player up avoid this site it's toxic
Hello Micah,
I'm sorry but we cannot accept your payment. The PlayerAuctions and payment accounts have mismatched names and this can be construed as fraud. We do not know if the payment being made is fully authorized so we declined the payment and processed a refund for you.
Take note that our agents were polite and expressed in detail why the payment was declined. We have copies of your message being rude to our agents and upon closer inspection your account attempted to extort unauthorized payment from the buyer via PayPal last May 6,2021.
Regards,
Richard
I WOULD BE VERY CAREFUL WHO YOU CHOOSE TO DO BUSINESS WITH
AVOID AVOID AVOID SCAMMERS GALORE AND SUPPORT DO NOT HELP
I have used a seller with 4000+ reviews and paid for the order they finished about 20% of it and then transfered/scammed/hacked my items/gold OSRS took over 250M gp/items.
Now the support staff are just totally ignoring me to 3 days and nothing has to be the worst experience ever, not I am left at my favorite time to play the game with all my stuff gone.
AVOID AT ALL COSTS!
Hello Antony,
We have received your other review and I am acknowledging again that we have received your emails. You still need to file a dispute for this by going to the exact order page and clicking Dispute — that is the official way to launch complaints. Disputes/deliberations take several days to weeks and nothing has happened to your case yet. You have been harassing our accounts with complaints of "scammers" and you want to force a decision for your concern, which we cannot do, I'm afraid, because we still have to consider the feedback and welfare of your seller.
Kindly note that you are buying from another user on our site who we still need to get in touch with so we can properly and fairly resolve this matter.
Regards,
Richard
This website is a joke now. Years ago this place was good. Now I wouldnt suggest anyone to use it. I purchased a product after talking to the seller had to do the whole verification process. Showed me my credit card front and back with photos of me taking it AND my ID. After all these photos and quick responses they say your order will go through and you pass in an email. One minute later my order is now cancelled because "payment failed". I email them asking why they say I didnt pass verification process and they will refund me. I gave up and laughed and didnt care for the product anymore after all I went through to be denied all they ended up saying after me replied 4 times was that it will take at most 7 days if not contact your bank. So the website said refund will come after 1-2 business days 5days max. I wrote them on the 3rd day asking if my refund is taking place because it still isnt here. Email ignored. Emailed them again the 5th day about my refund ignored. Went to their website 6 days ago opened up a new request about my refund and guess what? Oh I was ignored yet again. Its now 10 days in I emailed them again was ignored. The bank doesnt release these funds playerauctions does. Clearly my funds are still on the website and havent been release back to my account. At this point I have to file a claim saying you guys are scammer. I dont recommended anyone using this website after all I have to go through for a xmas gift!
Spent 250$ on an account. Later on the seller logged back in. Changed the email password and account password. Messaged PlayerAuctions and their email said "there's no proof it was the seller" so I lost my account and my money.
Hi David,
I'm very sorry but without verifiable proof, we cannot accept claims easily. This is to keep the process fair for the other user as well; claims have to be supported with compelling evidence. Our support line remains open and if you have other proof you'd like to send, please email support@playerauctions.zendesk.com about this.
Best,
Richard
I tried buying accounts and they took my money but said they required autentication asking for to much personal info. Regardless I sent it trying to get the accouint I purchased but all of the pictures I sent werewnt valid for no reason. Again they took my money and wouldnt let me use the service I purchased.
(Now they are saying I can use other forms of payment such as cryto without verification. Waht a joke!)
Hi Quinn,
Your money isn't taken; this is a reserve placed on the amount of money during payment. We can only receive your payment if the verification, which didn't happen since you weren't able to send the documents we need. I'm sorry for any inconvenience with this — you will be fully refunded in 2-5 business days.
Best regards,
Richard
Visa check 0.01 CT. They took $2 and nothing works... Tried again and again took many. No order, don't let them fool you
Hi Dominic,
You seem to misunderstand the card veto process. This aims to check if our site can properly charge your bank/card. Whether you continue with the order or not, this amount is refunded back to you.
As for continuing with the payment, you need to input the exact amount of USD charge you received in the form on our website to continue with your payment. Again, if you do not wish to continue, the funds will be refunded back. You probably tried again with the idea that this is already the payment but this is only a test charge.
You also do not have an order ID provided so it's likely you do not have a purchase with us. Please let me know if you have other questions about this so I can help you.
Best regards,
Richard
Buyers beware! This website forces you to send them a copy of your government ID for "identity verification" before you can complete even the smallest of purchases. The only exception to this is if you purchase items with crypto. Overall this a very dangerous practice for customers which I wouldn't recommend for the sake of identity fraud.
Hello Tony,
It looks problematic and grave when you say "it forces", our website never forces users to send their IDs for verification. Buyers are welcome to decide not to send the documents and be able to receive a full and automatic refund. However, we need this to establish the buyer's identity and prevent fraud or theft — without the documents, we cannot proceed. The documents are never shared elsewhere, treated confidentially, and are actually deleted when your ticket closes.
No, it's not dangerous. This is just your paranoia and opinion speaking, I'm afraid.
Regards,
Richard
I used this website a while back, but i remembered that it was a flawless service. So i needed again this time and i came back, with the same expectations i remembered. Little did i know that this website is now a catfishing site.
I bought the product and then i embarked myself into a roller coaster going straight to hell. First of all they asked you to send a proof that you are the buyer, it's totally understandable until they cross the line. After sending whatever they ask and doing it over and over, when i thought it was over they invented a discrapancy between my purchase statement from apple and my credit card, which had the same 3 numbers at the end, i sent them a message saying that they are wrong it's the same, i said it twice and they keep asking me to send them my serial number of my phone. That was the last straw that they could pull on me, i basically gave them every informations necessary to make a identity thief, i had to make a lot of calls to cancel most of my things just to be sure that it won't happen
I sincerely hope that you won't use their service, they are basically mining personal data and holding your money as an hostage
I bought an account for 50 dollars and then it said payment failed so I I tried a few more times and same thing till I did gpay and worked realizing that I'm now 160 dollars in the negative with my bank worst site ever won't be using this again
Hi Cameron,
From my end, I can see you made two purchases:
8207256 - This is the newest, this one is successful and it's already completed
8207238 - This purchase was done previously and the payment didn't continue, it seems the "Pay Now" button was not pressed
I didn't find anything wrong with this and if you're concerned about the payment made on the previous order, please rest assured that you will be refunded. Refunds take 2-5 business days. I'm sorry if it appears concerning but refunds are taken care of by payment providers. We do not receive the money and it's still with them.
Sincerely,
Richard
This website has been used by scammers to scam many.
The website DOES NOT have customer service. So scammers use the site to do all that they want.
DO NOT use this site. There are plenty of legit websites out there.
Hello Ki,
I inspected the chatlog of the order ID you provided. The argument with your seller was your insistence that he delivers 55k, but the order detail states it's 44k. Unfortunately, if the 55k is a discreet deal with your seller, we should have been informed: the offer amount should have been adjusted, or it should have been closed and a new one should have been placed.
PlayerAuctions is a middleman service and we follow what's written on the order description; in this case, it's 44k. The fact that you made a purchase for this means you accept it's 44k. If the seller didn't make a delivery, you could then cancel and get a refund, but in the end, you did receive the order and were complaining that it's short of the 55k your seller apparently claimed—a deal PlayerAuctions isn't part of.
This is the "complete scam" you're speaking of when PlayerAuctions successfully processed the order for you. The accusation you're making is totally off and uninformed.
Regards,
Richard
(Lukes fiancé here using his account) I came on here just to say how awful this site is. The seller is very kind and very helpful and agrees that everything happening is bs. My fiancé purchased something on the site using our combined account that has my name on the top was denied despite doing all the verification steps PERFECTLY. I'm now creating my own account and verifying it myself and hopefully that's enough but by the sound of Perry's replies he's just going to cancel it and not respond to anything else. A special note to perry, please find a new profession you are horrible at your job and it's no wonder the reviews complaining about the process are plentiful it's awful! It's even worse than PayPal verification.
Hi, Luke/Luke's fiance,
Thank you for explaining what happened as this helps in the checking that I do. I sincerely apologize for the inconvenience you've had. I would like to explain why this happened but this is not meant to discount nor disregard your experience, we acknowledge that you've had difficulties and for that, we are sorry.
The previous payment would have not really worked because the aim of this verification is to establish the person and his/her ownership of the payment account being used, but we can only find out during verification so Perry still continued to ask for the documents. So if there are 2 names/persons involved with a payment, our system/staff construes it as unauthorized payment use. We've had cases where payments had to be prematurely canceled due to retractions made by parents who've had kids using their cards without their permission, or partners for the same reason. This is despite the fact that the person's identity in the documents we receive is the payment account holder; the fact that it's different from the PlayerAuctions account holder is still an ambiguous fact regardless if the PA account holder was somehow able to get the payment account holder's pictures and documents.
When this happens, sellers who truthfully deliver have their payment aborted.
I'm afraid there just wasn't enough time to explain all of these as to why the process is happening. Again, I'm very sorry.
Your current order is now underway; payment has gone through successfully and your seller just needs to deliver.
Sincerely,
Richard
Buying accounts is always very sketchy, and I had been looking for sites where I could buy an account without fear of being scammed. This website is set up in such a good way, you can see how trustworthy the sellers are, and if you still aren't sure, you can buy a 1 year insurance for a small price, overall the safety is very refreshing.
Hi Waseem,
Thank you for the very kind review and sentiments; we're also grateful for the pro-tip you've shared.
Hope you enjoy your new Clash account!
Regards,
Richard
Claim to offer 20 minute delivery, then one you order they ask you to send pictures of your debit card, your drivers license, and pretty much anything someone would need to steal your identity.
Hi Tim,
I'm sorry if you misunderstood this but payment approval and order delivery are two different processes. Moreover, the payment processing we do is still easily completed within the 20-minute time frame once the buyer sends the correct documents.
And no, your information is never being stolen. We do not do business like this. Please Google "KYC" to have an idea about we do our verification to avoid fraud and theft. Thank you.
Regards,
Richard
Demands ID and screws around with you when you take photos of said ID they have no idea on how to look after customers service is garbage
Hello Alex,
We need the IDs to verify your identity and ownership of the payment account being used. We specifically mentioned in our instructions that we need clear documents but the documents you sent were incredibly blurry and the details can't be seen/read. When we asked for revised documents, you didn't want to send them so we offered Coinbase as an alternative payment. You then accused us of being a fake service. We have also been responding to you in a timely manner on your ticket.
Regards,
Richard
Edit: (>The problem was solved, but its so annoying the validation system)
*I made a payment by a digital card (cause my physical card has not printed the 16 digits) and I sent them photos of the physical card, the digital card generated by the bank app, a screenshot of the payment receipt, My ID, a selfie with my ID (that I had to take like 10 times cause they didn't like any of them)
And it was not enough for them
They keep asking for a photo with the last 4 digits of the Pysical card when I sent them like 3 times photos of my card explaining that my card has not printed numbers because the card is designed without numbers
And they can't verify is my identity (despite It has printed my name and i sent them the payment receipt and i sent them my ID, the generated digital card, etc.)
Hi Mario,
I checked and your order is now completely verified; thank you very much for your time.
I am very sorry for the inconvenience. I know our agent asked twice even after you explained that your card does not have printed details on it. That part was our fault and I really apologize. The next reply by our agent was corrected and we asked the correct document, which you have already provided us. Thank you again for that.
Regards,
Richard
Awful customer service, refused to cooperate with my sale. The support ticket manager was on a power trip and made things extremely difficult. I have never been treated in such a poor manner by any other rival sites. If you are forced to work with the agent, "Jewel", your results may be quite unsavory.
Hello Houston,
I'm sorry if you didn't like the process. I checked and our agent, Jewel, was not power tripping. She was merely explaining that we needed to have revised documents. As for canceling the order, we cannot do this on the customer's behalf on a normal basis — we have to ask customers to do it as it's an expression also of intent to actually cancel the order. We just want to customers to have control over their orders.
Since the order is now canceled, rest assured you will be automatically and fully refunded.
Regards,
Richard
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Al,
We totally understand if you do not wish to send any documents, this is your right and prerogative. You may go ahead and cancel the order so you can get a full and automatic refund.
Best,
Richard