Picaboo

I got three products at the same time. A calendar, a photo "plaque" and a photo poster. It's been three weeks I recieved the calendar a few days ago. The quality wasn't bad, it just looks really glossy and like Walmart photo paper. I like on shutterfly how you can put a personalized message on the back, which picaboo doesn't offer. I just recieved the "plaque" today and extremely disapointed. It is a cheap light cardboard and it was $15.99 and my pictures are super blurry but have great resolution on my computer. Oh and did I mention the shipping was outrageous? So here I am, three weeks in (I live in Michigan, USA) with two out of three of my products and already disapointed. Won't be using this site again.

So annoyed with this site! I paid $19.99 for a Groupon that included 20 pages on the particular book I was creating. It only gave me 10 pages and when it was all said and done I contacted user support and the lady told me that yes, 20 pages are included but they start with 10 and the option to add up to 20 for the same price. It was highly confusing and I thought I would be paying to add extra pages. They stated that nowhere. I also was not aware that I would be paying $10 for shipping when I saved enough of my Groupon credit for that. Not a nice surprise. The reason I bought this through Groupon was so my husband wouldnt see what I was getting him for our annoversary. Having to pay extra for the shipping obviously caused Picaboo to show up on our account so it spoiled the surprise for him. Not only that, but it's super slow and not easy to navigate. Shutterfly is the way to go from now on.

I get hooked on their promotions and end up buying these vouchers that deeply discount their photobooks. As a result, I have made and purchased three of them. Each one has had quality issue, that resulted in them being redone several times. This was due to printer error (missing pages and/or pictures) or the quality of the book, not by me.

The lay-flat book, which has cardboard-like pages, literally feels like it is falling apart in your hands, with pages skewed and out of alignment. The pictures rendered darkly and on a matte finish, they are hard to see. Picaboo tried to say this was due to brightness and color differences on my monitor, and that I should adjust my pictures with filters to compensate for it. This, however, is not true... I have not had an issue with other books or other sites. It is their software and printing process that is a fault. I noticed that when adding frames to the pictures, that the entire page darkens.

I will, say however, that their customer service has been prompt and good to resolve the issues. They have reprinted the books or refunded the money without issue. If you don't mind spending the extra time re-doing your books several times, and trust that their customer service remains good, then go for it. Their classic lay-flat book is pretty good once they get it done right.

I loved everything about the process. It was extemely user friendly and intuitive. Yes, it takes a while to upload the photos and there is a limit to the number you can upload for the entire book (200) but I just set it to upload and went and did something else for an hour and a half. Came back and the tools to customize the book was a dream. Every option I hunted for I found. And the books came in less than a week. I would DEFINITELY order from them again. Amazing.

Horrible experience ordering Holiday cards. When I placed the order, the only estimate I received was 2-7 days delivery. I finally got the confirmation email 3 hours after I placed the order with a delivery date of 14 days. The email said I had half an hour to cancel my order through a provided link. When I tried to cancel, it said it was in production and could not be cancelled. When I finally got through to someone in support, they said it could only be cancelled 30 minutes after the order was placed 3 earlier! I told him I wouldn't have known to cancel then since the 14th day estimate was only provided in the email and the email said I have 30 minutes to cancel, presumably from the time I received it. They didn't give an inch. Horrible, horrible, horrible. I should have stuck to tinyprints!

I read a lot of reviews and worried a little when I decided to use them to build my photobook - but I wanted access to all the "shared" materials for my Disney book. The tool to build the books is online now and I found it easy to use. You could select to hide pictures you've already used or it automatically put a checkmark on pictures you'd used. It let me know when my pictures were too low resolution and it was easy to upload a large number of photos.
The book shipped within days of ordering - NYE was during the wait period. The book was delivered within 3 days and was well packaged.
I have no complaints about the quality of the product. I had some pictures that were grainy and fuzzy - which was my fault for using a phone instead of a camera. I would order from them again - and the buy one get one free was a good deal.

I have been loyal Picaboo user for several years, but I will no longer recommend them. The last two projects just dreadful. I purchased their best product, full hard cover & layflat pages. The layflats imply don't print well. All photos fuzzy. And the hard covers shown as you work are not accurate. "Stuff" that's clearly in the nonprintable area is printed & ruin the covers. Their customer service people are just dreadful. When they tell you that a manager will call that's the kissoff. Too bad, their site is easy to use and provides some variety that othr sites do not.

I have ordered over 50 photo books from Picaboo and each one is amazing! I started ordering from Picaboo over 8 years ago and found them to have the best quality of any other printing website on the internet. Picaboo's program is easy to use and allows you to use either pre-prepared templates or custom the books to meet your personal needs. This is a huge plus for me! For the price that you pay, it's the best deal in town, especially when you wait for their special offers. I usually have one or two books ready to go to send in as soon as they advertise "All extra pages free." Customer Service goes above and beyond in order to meet all of my concerns. I have only had one situation that needed to be solved and within 90 minutes of when I made my initial contact, a replacement book was being printed and on its way to my home. Shipping is fast and I have received each of my orders at least 3 days before the date that I was initially promised. Each printed page is clear and done extremely well. Working with Picaboo has been a very positive experience! Thank you, Picaboo, for giving me a means of "saving my memories"!

This is the most USER-UNFRIENDLY website I have used in over a decade or more! I cannot believe I wasted hours and hours trying to create a photo book. After hours of laboring on the first book, I found out that the photos that I edited had not even loaded. I spend more hours reloading and editing everything, and just when I thought I had the perfect book, the page went blank. I am so frustrated with Picaboo. Please save yourself the trouble, and find another site!

I was almost finished with a photobook project to give to my parents for their 40th anniversary. The book was made up mostly of photos of my 2 year-old twins' lives to date. Picoboo had a promotion, which is why I started the project. I had internet issues the last night of the project and couldn't complete the order. I contacted them the next day to ask if I could still complete my purchase with the promotion. I was told no, and the hours of work I spent on the photobook has now all gone to waste as I cannot afford their regular prices. They should honor their promotions based on when the project started and especially since I wanted to finish the project and pay them the very next day. Not good customer service.

Ugh. Spent hours creating a photo book that was just 54 pages. When trying to add it to the cart to order it, it gets stuck on the 'Preparing for Upload' stage for hours and hours. Even left it on overnight and still hadn't uploaded. On top of that, the darn page doesn't sync so I can't even order it from my desktop. So I redid the whole photo book again, and same problem. Picaboo's Support team doesn't really know what they're talking about. They aren't knowledgeable and all they tell me to do is check my internet speed (which is fast enough) and doesn't provide any solutions. DO NOT ever order from here.

I have used Picaboo in the past and not had any issues, but when I recently tried to place a large print order everything kept crashing. When I called they said my project was too big, break it up. I did. Still crashed. Called again 45 minutes later after telling me to connect to a landline - super inconvenient, even though we tested my internet speed and they decided it was more than adequate. If I didn't have vouchers that I needed to use I would've already gone elsewhere. I requested to talk to a manager... more than one person told me, "The managers don't talk to customers." Are you kidding me? Apparently they are too busy to talk to customers but will email me. This is an ongoing problem. I've spent hours working on adjusting my prints and none of my work will save and I can't even get into my cart. Customer service can't either. I asked for a refund on my vouchers and was simply told, they are past the 30 days that they will refund them. So what am I to do? SO DISAPPOINTED! This is absolutely ridiculous!