I need to make a complaint. I wish they had more natural cat food options. They are limited to only a couple of fake natural cat food brands and this doesn't help a sister who wants her kitty critters healthy out much. So expand your line; otherwise I love your store!;-)
Customer svc lady went above and beyond to find special dog food. This food by royal canin is in short supply. But petsmart help find the food for my mother's pet. I love how they groom my mother dog and they groom my cats too. I will not go anywhere else.
I took my dog to petsmart for a grooming after the pandemic had shut down groomers for a few months. He needed grooming badly is why I took him back because my previous experience with them was dissatisfying but I had been a loyal customer for 4 plus years. I dropped him off and within ten minutes of leaving I was called and told to come pick him up.? Was told to bring him back the next day. This was a Sunday. When I arrived I was given an appointment for Wednesday and they wanted my dog who's body was shaved unevenly and face that was never touched ( he looked like a little lion) to stay that way until Wednesday. He's a shih tzu. I was told that the dog needed a break. I was absent 10 minutes. Needless to say. NEVER AGAIN
Honestly you could sum it up in just a few words. " They are just TOO EXPENSIVE! ". On one positive note, they have a large selection of things.
But they aren't spun with threads of gold and silver! They just need to simmer down and get reasonable.
I love cats and this website has many products for pets. I like to go for shopping with such a variation of products. But their costumer services are so compromised like some of their team members have attitude and do not bother to guide completely.
PetSmart in my view is an average store with plenty of products but their prices are high to average so its where I go if time is short and my need is pressing. Aside from that, its ok and average with plenty to choose from but high to average prices.
Will price match to other competitors which is nice. But the store locally pressured me into buying the new puppy coupon booklet, I believe it was 20 dollars, and then notified me that after purchasing it they only had a few of the items that they offered in the book and didn't have any of the training or the micro-chips or a lot of the merchandise. I left feeling like I had been scammed out of 20 dollars.
I took my dog to the grooming salon at the Petsmart in New Orleans on Manhattan Boulevard. He's been there several times well this time I go to pick him up and he looks like a totally different dog ears all choppy hair on his body extra short and long hair on his chest (he had lots of hair when we arrived) my baby looked a hot mess, so I called in to discuss it with the manager who tells me to bring him back so that the same girl who messed him up can fix him up. That's a big HELL NO! Instead of saying the senior groomer will do it or offering me to bring him back at a later date. I am so dissatisfied and disappointed in the service I've received at Petsmart on Manhattan Blvd till I want step into any of there locations ever in life and I'm going to tell everyone I know with a dog to stay away from there. It is heartbreaking to look at him all chopped up when he was a beautiful dog before I wasted my $68.00 + a $10 dollar tip
I drove 2.5 hours to get to Petsmart in Kingsport TN because it said online that they had African Dwarf frogs in stock and there are none close to where I live. The girl in the fish department told me they had none. I went online again today and it still said in stock so I called them. A nice person said they have them and they had them when I was there yesterday. Needless to say I am quite upset and disappointed in this store. Five wasted hours of driving. Hire someone who knows what they are doing!
I ordered 2 high tech pet RX-10 transceiver bark collars from petsmart.com. What I received were 2 DEAD bark collars with no way to charge them because they didn't come with chargers. They also didn't come with instructions or separate electrodes for smaller dogs. When I called customer service, they informed me that the Chargers are sold separately. But they don't sell them separately, I would have to buy the whole fence system which is $329. High tech pet is a scam and Petsmart is no better by peddling their worthless product. Not to mention the whole bait and switch part. STAY AWAY! STAY FAR AWAY from BOTH
I love the store. Always have what I need and store always looks nice and clean. Employees are always very nice. I guess if I worked at a Pet Store I would be happy too. What a fun place that would be to work at. Thanks for caring about your store and us Customers! Nancy J Nielsen c:
Went to a petsmart store in san jose wanting to buy a parakeet and was told by the petsmart attendant that i needed to buy two parakeets because one parakeet would be lonely by itself. I said i only wanted one parakeet, and in response to that, the petsmart attendant said i should considered getting two parakeets and rudely just walked away from me without helping me buy a parakeet. After that experience, i went to a petco pet store to buy a parakeet without any problems. I will never shop at a petsmart pet store again after this bad experience.
Dont go to the dog training. You will waste your money. You keep your dog on the leash and the trainer would tell you what you should try at home. Most of the time they try to sell their products instead of training the dogs.
We live across town in Ypsilanti Township and were just having one of those " running sorta behind days". We've NEVER been late for any other appointments with Pet Smart in the past. I called ahead, letting them know we'd be 15 minutes behind. Although, it was 10 minutes longer, pass their so called grace period. Upon arrival, we were told they could not groom our (23 lb.) Dog because we were late! Kimberly, acted like she didn't care at all that we were displeased! My dog has come home with burn marks from the razor, bleeding toenails from too short nail clips, itchy from not rinsing the shampoo out good... But we showed patience, giving Pet Smart a chance to remedy their inadequacies. Where is Pet Smarts patience toward Loyal Customers who may be running slightly behind on a particular day? DEFINATELY WILL NOT use them ever for Boarding my dog or Grooming him again!
I have taken my dog here many times. No problems. I took her here last weekend, she can home terrified. I was looking at her paws, she has burn marks. The girl that took care of her did not care at all. While I was picking her up, another groomer was yelling at a dog. Never again will I take my baby there... HORRIBLE
Recently my St. Bernard needed major surgery and needed a big collar. Like most dogs he hates them he can be stubborn, so he will bang his head on the wall until it breaks. These guys came up with a semi-ridgid cloth collar. It was solid enough that it kept him from licking the wound and loose enough that he couldn't break it.
I have been taking my pet to Petsmart for four years. After his last grooming, I noticed he was shaking his head throughout the day for a couple of weeks. He ad a vet appointment so I had the vet check his ears. The vet came to me and asked, who does my pet grooming. I told him Petsmart. He said they did not do a good job of cleaning his ears. He showed me a glob of hair that was the size of a half a dollar. He said it hadn't gotten to the point of an infection but I needed to use a rinse he prescribed for two weeks. I contacted the corporate office. They took a complaint and said they would contact the local office. I knew right then no action would be taken and I was right. The manager called me and I explained the issue. No apology or training the groomers. I told him I will not be taking my pet back to Petsmart for grooming. He said that's fine. So before you take you pet to JIA Petsmart in Jacksonville Florida. Make sure they do what you're pay for. Never again for me.
If you believe in "pet psychiatrists" or "dog whisperers" then Pet-not so-Smart is the store/website for you. If $45 chew toys or $28 mice filled with catnip are your thing then this store/website is for you. If you have respect for yourself and REALLY hate throwing away your hard earned money on an overpriced store/website then this is NOT the store for you. Stick with Amazon, they even deliver it to your house in two days. No more walking up and down aisles that smell like your kids dead hamsters cage. No more asking clueless employees who have degrees in Liberal Arts and no NOTHING about pets.....or smarts ;)
We dropped our two Yorkies at the Petsmart hotel for a 5 day stay and picked them up 2 days early. They slept for the next 2 days and wouldn't eat. Not normal behavior for such a spirited breed! Never bringing them back.
NEVER, EVER, BUY PETSMART EARMITE MEDICINE FOR CATS...WE BOUGHT IT TWICE, PET ARMOUR AND IT IS THE MOST WORTHLESS MEDICINE FOR EARMITES FOR CATS... WE USED IT FOR 3 MONTHS, MABEY 4 AND IT DID NOTHING...A TOTAL WASTE OF MONEY...I THINK THE EARMITES ATE THE STUFF...GO TO A REAL VET TO GET THE REAL STUFF...NEVER PETSMART.ITS A BAD SCAM FOR YOUR CAT...I WOULD BE LEARY OF ANYTHING AT THAT PLACE.
Overview
Petsmart has a rating of 2.9 stars from 546 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Petsmart most frequently mention customer service, next day and online order. Petsmart ranks 12th among Pet Supply sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members