Petsmart

Ordered a clipper, 2 days later my order disappeared form their website. Called, they put it back. 2 days later it disappeared again. Called again and they said the item was on backorder and my order would be automatically cancelled. What modern company lets you order a product without having it in stock and then makes you wait 5 days to tell you? I will not be doing business with them again.

PetSmart in Reno on Virginia street. Grooming salon:
Twice in one week the grooming salon canceled my appointment due to employees calling in sick. Adding insult to injury, I was not even notified and drove 45 miles into town both times. ( I live on outskirts of town). This is the 4th time this has happened in a 4 month period. This last time, since I was very angry, they fit me in. However, it was the worst haircut my dog has ever had. Obviously, rushed and didn't care about the outcome. Her coat was all chopped up, long pieces everywhere, nails were not rounded and I doubt they brushed her teeth as an added feature I paid for. One time the entire grooming salon closed due to all the groomers calling in sick. Again, No calls to clients to inform them that their appointments had been cancelled. Needless to say, I will never take my dog there again. Very poorly run salon.

I been bringing my dogs here for over a year and a half, i really like bringing them here because i know they get good care and receive allot of love. Chelsea is very welcoming she really likes damn i have a brown year pitbull and a all white 7 month baby pit, i feel safe leaving them here to get their check ups and for grooming they are very healthy dogs, i even buy their foods and snacks here, dental snacks and healthy foods to keep big and strong am really grateful with Petsmart i really dont know where else i would take them if there wasnt a petsmart

I had given Pet Smart a great review, that was when they had the most wonderful, patient and kind groomers working with them. Baylee's two groomers have since moved on to better jobs and unfortunately, no one else there has the time and patience to groom Baylee. His last grooming session, the woman returned him to me half done, said there was no charge and that I needed to take him else where because they had a lot of dogs to tend to. She said Baylee was finicky, takes up too much time and they could no longer accommodate him. I have had Baylee for 9 years, Baylee is very, very SWEET, He shows his teeth if he is annoyed but he has never bitten anyone. I don't even buy dog food at pet smart and my anymore. My neighbors have also stopped taking their dogs there. Not a happy customer!

I have never been able to order from this website. However, maybe it's for the best that their website is too glitchy to use, because it saved me the ethical dilemma of buying from a company as unethical as Petsmart. (Animal abuse is normally where I draw the line, but I really wanted to purchase a specific product I couldn't find elsewhere.) I hope more people can become aware of the fact that every single live animal in petsmart is receiving the worst care possible, and they intentionally give new owners incorrect information on pet care. They explain this very clearly: best case scenario they sell new owners $200 worth of the WRONG supplies for the pet they purchased, and then the owner comes back in for a replacement pet for the one that died. Their entire business model is making sure animals receive the worst care possible. I'm guessing the website designer knew this, and that's why they made sure no one was able to use their website. Good on them.

I have a husky witch I had taken to pet smart to get groomed several times of the way they go through groomers the girl who had done her prior no longer there. I drop off my dog five mins later tell me she needed to see a vet the way she was shedding was not normal. My dog if Five years old and also has lost her coat the same way. And goes to the vet and is checked regularly. Young girls who don't know what they are doing but the company is making all the money off of them. Find a little local grommer my first review ever they are idiots

Hello again,
I like petsmart for my dogs as well as my parrots. They have a wide variety of Dog food as well as treats. I prefer PetSmart over Petco since it is closer to me. They have people from some companies that offer coupons. There price's can be a little high on there toys but they do last longer than toys purchased from other stores. KONG TOYS are the best for large breeds with strong teeth. Like I said on the review of Kong toys. I have had a kong toy for over 7yrs. So my Johnson American Bulldog can't bite pieces off the toy. That is a big plus for me. Thank you colleen.

If you have a current dog thats larger than a weiner dog, don't tell them, they introduce them in a TINY box. They make it impossible. Its almost like they want to keep the dogs in the tiny cages. We felt awful for the poor thing that it has to spend another day in the cage with crazy dogs surrounding it.

Anyway. I reccomend going to a breeder because they'll be more considerate and caring about giving your dogs time to hangout and get to know eachother.

Great customer service... have done quite a bit of business with them... we had a small kitten and bought the blue buffalo kitten food for her (do not recommend this brand; not just the food but the litter too). This food wouldn't soften when you would put liquid with it. That kitten died due to some neurological issue. Then we adopted one from the shelter and she ate a little bit of it and 6 to 7 hours later she threw it up and it was in the same form as when she ate it and still hard as a rock. We return the food and they worked with us and wanted to know if we needed anything to let them know.