Petsmart

I am very upset about the way they are handling their beta fish. The poor fish are in cups smaller than the ones I use to drink water. Most of the Beta fish are laying on their sides or floating, and are severely depressed. The water is gross, and I feel so horrible for the fish. I am torn between buying a beta, and saving their life, or never purchasing from the store again because that is just supporting this irresponsible and unjustifiable behavior.
And aside from the Beta fish, at least 80% of the staff have no idea what they are talking about. They have told me things to do for my animals or about my animals that are just not right. When I was younger they kept giving us fish, and telling us to just fill and two gallon tank with tap water, and dump in the fish. No stress coat, no conditioner, no Ph down or up, no cycling the tank, they did not even tell us how to acclimate.

I ordered online today because I was completely out of dog food. I asked for door dash to deliver between three and 6 o'clock and nothing was delivered. I called door dash and they said that it was Petsmart‘s fault that they close down before that time, but they never notified me and now I'm having to drive to H-E-B to buy dog food at 9pm and leave the kids. Super poor communication and great disappointment today that I spent the extra seven dollars to have them deliver it so I didn't have to leave two grandchildren or take them to the store. Very disappointed and I will never order through them again but I will go straight through door dash.

I took my kitten to Petsmart thinking that I'm just going to get her fixed and vaccinated and they diagnosed my kitten leukemia positive which is impossible considering her parents were leukemia negative. They tested her 3 times and pushed me for a 4th time. I decided that moment I need to take her in for a 2nd opinion in a private animal hospital and they tested her as leukemia negative. I feel Petsmart never cared about my kitten's well being and I will never go there for anything again.

On 10/20 I bought a ramp to enable my arthritic cat to get on my bed. I was charged $20 for 2nd day delivery which was promised on 10/22 or 10/23. On 10/22 I got notice it had been shipped from TX (I'm in CA) by UPS ground with delivery estimated to be on 10/26. When I called to complain I was initially told that their 2nd day delivery policy was 2 days to process and then 2 days for shipping so 10/26 was the first business day after that time. When I pointed out that the order confirmation promised delivery on 10/23 or 10/24 they agreed to refund my shipping charge but couldn't speed the delivery. Charging $20 for 2nd day delivery under their policy is misleading at best, and a scam at worst. I should have bought from Amazon.

Being a cat lover of a very spoiled cat, & also I'm part of a feral cat group, I need to find quality cat food & cat products. PetSmart has everything I need, & then some. They carry name brand catnips (which my little one appreciates); they carry great kitty toys; and I can buy by the case & sometimes save a little money. I recommend PetSmart for any animal lovers who want to buy the best pet supplies, and pet food. They have it. I'm especially fond of the catnip supplies that they carry. Prices are good; I buy lots of that, as well as my favorite cat foods there. They carry a large variety. I recommend PetSmart to many people, and all of the volunteers in our feral cat group go there...

Never taking my dog back to this grooming salon again. Today, I found out by one of the groomers that our babies are put in kennels right after their bath, while they are still wet, so they can air dry while the groomer gives baths to other dogs. I know this is a business and they care more about making money than taking good care of our babies. This is why they provide the express wash for $11.00dlls more, which includes the blow dryer. I thought the blow dryer was included in the price but apparently that's an additional price. God knows what else they do with our babies behind those walls!

1st of all the grooming department... Cut my dog's eye open and made him blind. 2nd they have a new manager. I asked to pay specific attention to his ears this I'm around. The swirl of his ear was caked brown? The cannal was wet and full of hair. Which can lead to infection!
I stated that I'm not pleased, not acceptable.
I was told that "I say that every time" huh? "get out"" and do not ever come back "? Confused, shocked, embarrassed and stumped as to why, what the heck did they say and how could they ever even belittle me as I was In front of everyone, WOW. I just wanted to leave at that point. I threw my hands up in the air. I'm not an angry person. Never a foul word with her. I certainly wanted to take my dog and get out of there. Today, I just wanna cry, she was very nasty, over the whole situation. FYI

I took my Dog twice to the petsmart hotel in Reston, VA. His name is Tigger and he's a blue Cane Corso (almost 8 month old). It feels like I took him to the shelter. I requested play time for my dog and they were charging me for it and both times he wasn't given the play times and I was refunded. (I don't want the Damn refund, I bought the play time so my dog wont be locked in the room all day) Both times I request grooming that wasn't done as well. And I recommend not showering your pet before taking them there because every time I pick up my pet he smells horrible. I am NEVER taking my pet to petsmart again. I can't wait for he's banfield coverage plan to be over so I never have to deal with petsmart again.

I had 2 of my dogs groomed at this location for the past 3 years. Now they are not taking both of my dogs because they are saying one of them have "aggression". If they are not fully trained to groom a dog that is not comfortable getting groomed, then they are not qualified in my opinion. Both of my dogs, probably like any other dogs, can be uncomfortable getting groomed. I do not think it is fair for them not to groom by dogs. My dogs are perfectly normal like any other dogs. I am very upset that they are doing this to my dogs and this needs to be mentioned to upper management.

3500 SW College Rd, Ocala, FL ******* Manager's name is Carmen.

1. Dismal selection of fish and half of their aquariums were empty

2. Dumbass employee failed to tie off my friend's fish bag correctly causing most of the water to spill out in the car.

3. Bought 2 fish and both were sick causing one to die in my aquarium. Not only that but one of my paleatus corydoras decided to start munching on the corpse and soon after caught the same illness. Also dead the next day. Had to throw out the other fish (I bought from said Petsmart) because she was so ill that she would soon be belly up as well. Tank is now dosed with meds so hopefully the rest of the community survives. $#*! you Petsmart for half assing your $#*!.

Word of advice: don't $#*!ing buy fish from Petsmart (or at least not from the one in Grand Junction) because you'll get $#*!ed

Awful experience at Petsmart Altamonte Florida. Bad attitude of the employees, they didn't honor their own sales and didn't care about what I was saying. And worst corporate customer service, after I sent them an email explaining the behavior of their employees and how they did not respect the sale they called me and offered me to send a can of food, I asked them to, please read my email and they never called me or sent me an email again. Way to go!. Of course I will never come back to any Petsmart again.

I recently started an aquarium a five female betta fish, three different breeds of Bettas. I went to petsmart to get supplies, and things that were needed, and they had many choices for what I was looking for. An employee approached me and was so incredibly helpful, that I now have five happy healthy fish swimming around. I wish I could mention names, but she wasn't wearing her name tag, she said it had broken off. Anywho, the point of this is, petsmart is super helpful, and has many varieties for what you need.

They constantly put lives on the line. They jeopardize their employees who get paid minimum wage to work with animals who may be sick, scared, or just leave feces everywhere and they let children and adults play in an environment covered in $#*! and piss and on somedays blood. Please don't take your animals here because they don't give two $#*!s about health and hygiene and your pet would be happier and safer going to a vet or legit groomer or just a nice rummage sale for what they need.

I took my 8 month old Shihtzu to petsmart to be groomed and bathed. My regular groomer was booked. I showed the groomer a pic of what I wanted my dog to look like; we agreed she needed a 1/2 inch cut. I told her to please cut all around the face very short too. She then said it would take 3 hrs... my mouth dropped open. My regular groomer has her done in one hour. So I left and came back when she was done- 2 hrs 15 min later. She looked AWFUL! Her body fur looked choppy and uneven. Plus def not cut to 1/2 inch. They trimmed her ears and looks like they didn't touch her face. It's all long and scraggly. She doesn't smell like she had a bath, but she's soft. I was charged almost $60, took over 2 hrs all for a totally crappy job. I will never take my dog back there for grooming and I will be telling everyone I know don't go there for grooming.

I go to the PetSmart in Onalaska, WI. Love going there and love to pet the other dogs that come in there to shop. Staff are generally pretty good and well educated but there was one clerk a few years ago that was nasty a lot of the time. Glad I don't see that one anymore around there. I like that they have a little place near building where the dogs can go potty during the visit to the store. That's convenient for the dogs. Mine usually has to go potty while there. Though I don't bring her in every time I go there if I just have to shop for dog food. I'll bring her in though if I shop for other stuff though if I don't want to do a quick run in and out of the building and I plan on staying for a bit. Love the layout of the store, nice staff, and always clean.