Petsmart

I ordered an item online on Cyber Monday. My order was received confirmed by email the same day. Then on Wednesday I received an email stating that the order was canceled with no explanation. I called and was told the item was out of stock. I checked online and the item was still presenting as available for order only at an increased price. ( this is the same day my order was canceled). I called again and was told that the item was available but I would now have to pay the increased price which is about $150.00 more than the price I was originally paying. I was told that a manager would call me back several hours ago. Still waiting. I this a bait and switch situation? I am very unhappy about this. This is supposed to be a Christmas gift! I will not order from them again!

Petsmart took full amt of my online order, but only 1/2 of order is assigned track number and email notice, no mention or record of other 1/2 of order, no tracking for it etc. yet cust. Svc emailing that it was already shipped and rec'd by me... LIES... and i can't even get online to look at my order info, their site has crashed and error message is all you get for a wk now. Can't even get a person on the phone to talk to! All I get are email replies that either have nothing to do with the issue (canned replies) or lies that 'it was shipped' yet no proof even that they sent the other 1/2 of order... plus no stock issue, because in all the stores, yet they aren't refunding the missing 1/2 of my order! I now have to file claims everywhere, and will NEVER use them again... If you don't want to lose your money and get ZERO PRODUCT in return, shop elsewhere!

I got a glofish beta and brought him home and he was fine that night we the next day all his fins were falling off and he couldn't swim right he was always laying in his side couldn't go up to the top of the tank so i thought about a bigger tank and a little friend to get him so i got him and bigger tank and a african claw frog and he still acted the same and he died about 3 and 1/2 days after i got him

Went to the store on August 19th (2022), and the bearded dragons had NOTHING in their tank. No substrate, no hides, and not even a WATER BOWL. We called and apparently they were "cleaning the tank", but even when cleaning the tank you should have water (as it looked like they were in there for more than 30mins due to the amount of poop).
Also, they cohabitate their leopard geckos (which is very stressful for them), use reptile carpet (rips out the claws, and didn't even cover the entire tank floor), and their "advice" to care for leopard geckos was mostly incorrect. An employee said that 10 gallons is good for their whole life, very wrong! They need at least 20 gallons, and thats more surviving, not thriving. And said you could use almost anything for substrate, even saying that a T-shirt is good enough… A T-SHIRT.

All in all, please do not buy from this store. It only supports their horrible reptile care.

This is a fortune 500 company. They offer a wide variety of products and services across the nation. But they don't know anything about the products they sell or the foods they sell. The vets in their banfield offices will only tell you that your pet should be on a perscription food that is over-priced and is lower quality that most other foods you can find (outside Petsmart) that work better and are higher quality ingredients for a cheaper price. Their hotels have one small room that all the dogs run around in. The floors aren't scrubbed, and are instead only hosed off. The rest of the time, they dogs are in crates in the back. The grooming salon is about the only great aspect of the whole store.

I know as I have shopped there before on many occasions! I am on their list! I have bought things foe my dog, my cats, my birds!
I have even had fish before! Their fish are nice and healthy. Their burds are healthy, They have a cat section too and they are healthy looking. Their puppies are nice too! They have so many items it's super amazing! A;; their products are good quality! Their prices are reasonable too! Their clerks are friendly and helpful!

I find the store in Corvallis oregon to be ver rude i ordered a tank online said it was available at that store and i could pick it up there so i called to make sure they had it i was told no they did not nut there was one in salem so okay that would have been fine but manager says that they wete not going to pay to ship it to there store from salem really rude attitude needles to say i frove to salem to get the tank i paid for and have decided i will not be shopping at petsmart anymore treating me like that shows they don't want my money

I ordered Friskies cans of cat food online and then picked up the order in the store in Houston off of Tidwell. When I got home, 6 of the cans were badly damaged. I called the store and they said the only way I could refund would be to bring the cans back to the store. The manager was rude and a total,$#*!. I told him I was not returning the items because it was not my fault. Those damaged cans should have never been on the shelf for sale to any customer. I asked for a refund and he refused! I am NEVER shopping at Petsmart again. This has happened to me in the past, always give the dented cans to online orders.

Free shipping on orders over a certain amount is a misleading joke, you think the order is coming Fedex you get a tracking number, arrival date and emails with fedex all over it. At the last minute you get an email from fedex saying the order will be a day or more later than they promised. I called Petsmart they sorry I called Fedex and finally they admitted that they are not bringing the order because smartpost means that they turn it over for delivery to the US Postal Service, what a misleading joke, stay away from both fedex and Petsmart

I ordered an acrylic aquarium that Petsmart's webiste indicated was in stock to replace a leaking aquarium. I would not have ordered the aquarium if I knew it would have to be built. After more than two weeks the aqurium has not shipped, Petsmart says they cannot cancel the order as it has been sent TO BE BUILT. No indication of when it will ship. Terrible customer service, will not shop with Petsmart again.

Went online and was told my dog's food was out of stock but to try stores. So I go into a store, with the list my vet gave me of the top 5 brands to get. 2 of which are only sold in 50lb bags which I really didn't want to get since my husky is very picky and might not have eaten either one. The other 3 I was told aren't made anymore, which made me feel very stupid, until I went to walmart the next day and found 2 sitting there both in 5lb bags which I bought both. This place is truly PetStupid!

My cat Lola LOVES the temptation treats so much. When she gets stuck under the bed it's what motivates her to get out! I even made a YouTube video for her "Miss Lola stuck under the bed" by AngelaZ:-)