This is a fortune 500 company. They offer a wide variety of products and services across the nation. But they don't know anything about the products they sell or the foods they sell. The vets in their banfield offices will only tell you that your pet should be on a perscription food that is over-priced and is lower quality that most other foods you can find (outside Petsmart) that work better and are higher quality ingredients for a cheaper price. Their hotels have one small room that all the dogs run around in. The floors aren't scrubbed, and are instead only hosed off. The rest of the time, they dogs are in crates in the back. The grooming salon is about the only great aspect of the whole store.