ChewyReviews 1,102

I am beyond upset with Chewy. Their brand dry cat food Tiny Tiger used to be grain-free. Inhave been ordering it for YEARS as GRAIN free. Now all the sudden they want to change it without warning, as I had it in auto-ship, and all my cats have diarrhea now! So I guess I won't be ordering from them any longer! They have gone down hill since Pet Smart purchased them! Their pricing used to be really good ti now I may as well just go to the store and purchase food... oh wait, I ha e already banned Pet Smart from purchasing through them! NOW I know why! What a disservice from Chewy/Per Smart! Now I see why Fromm won't let them sell their product!

I was a Chewy customer for many years until the company began to go downhill. I recently thought to give Chewy another chance. Big mistake! The Chewy website malfunctioned. I attempted to cancel my order just a few minutes after detecting the error, but I could not do so myself. I had to go through a Chewy chat agent. The agent said cancelling the order might lock my account for up to 72 hours. The chat agent indicated she was providing my with a 10% discount for the inconvenience I sustained. I was all set to try and place another order, but I could not apply the 10% discount. I summoned the help of another Chewy chat agent. The agent could not help me and passed the buck to another department. It will take 4 to 5 days for a response. All I want to do is place an order. Is it too much trouble for Chewy to simply take my money? Apparently so. I am DONE with Chewy. Other pet supply companies take note: If you want to beat Chewy at their own game, here is a perfect opportunity to do so. Chewy customers as well as new customers will earn your loyalty and support. There is an old adage in business: "If you don't take care of the customer, someone else will."

Saturday I received a package from Chewy of 10 bags of Greenies. I hadn't ordered them yet so I was puzzled as to how they were ordered and sent to me. I went online to order a few bags of Greenies along with my dog's food. I was shocked to find out that Chewy had somehow, without my authorization, started sending me this huge order of Greenies via AutoShip which I never have used. WATCH YOUR ORDERS PEOPLE! If I were you I would not use Chewy's "Autoship" and you might get more than you bargained for. Now I have to wait for them to receive my return shipment before they credit my account. I have never had an issue with Chewy and all in all like them but this was a huge error on their part, one in which I am paying.

Woke adgenda promotes people void of merit. Company is completely disorganized and toxic most of which shareholders have no idea about. The company is blowing money left and right to the point it is not sustainable. Very unfair and biased atmosphere all the excellent leaders that would make the company great either were wrongly fired or left the company. Company being run by Woke INCOMPANTANT PEOPLE EMOLOYING BIASED FAVORTISIUM THE COMPANY IS DESTINED TO FAIL ON THIS CONCEPT. NO OVERSIGHT FOR UPPPER MANAGEMENT WHICH IS THE LARGER PROBLEM. SHAREHOLDERS SHOULD BE CONCERNED,

We normally have a good experience ordering from Chewey but had a bad one this time, placed an order it offered a discount code so we used it, everything went through fine until we receive an email cancelling our order saying code had been used before, this is a perfect example of false advertisement, I spoke to 2 people about this,1 being a manager and they wouldn't make this right so leaving a bad review incase this continues to happen to others. Leaves a bad taste in a customers mouth for sure

Chewy canceled my order just because they didn't like that I used the promotion code they sent me on email! I spent two days emailing them and finally bought the dog's food in another shop. I will never return to them, and will talk about these greedy people to all my friends. Choose another seller, these guys are just awful, don't trust them, your pets will never receive what they need. Customer service also didn't help. Just AWFUL.

If anyone uses CHEWY as a delivery service for dog food they are terrible at customer service and very OVERPRICED. Better off going and giving your business to PETCO or another delivery service. I'm assuming CHEWY is having financial and personnel problems and that's why I am done! Just a horrible experience all around! Thanks for reading

Ordered Simparica Trio on May 31 now June 10 still nothing! Called their customer service and asked if I needed to mail or email the prescription to them, they said ''no, we sent two emails to your vet, and still waiting to get the approval, call your vet and see what the hold up is'', so I called the vet's office and sat talking to the receptionist until the FIRST email from chewy came through then told ''oh we stopped doing this form a long time ago, now you just download the script to their portal''. Would've got my dog's med a week ago had I not gotten a circle jerk!

I had to call Chewy because I had just bought a bag of dog food for my pup and needed to return it because I had too lay my pup to rest. I had Zero for 12 yrs and it was very had thing to do.
Chewy not only gave me a refund for the food, I received a very nice bouquet of flowers today.
I was very touched by this. I have never had this level of caring from any company.
I will never use another company.
Chewy customer forever.

Recently, my orders to Charities have been requiring telephone verification. Chewy screwed up, then when I phoned, their employee Aishia, I think, talked over me, then hung up on me. MOST JUVENILE BEHAVIOR EVER. The next employee said she fixed the billing problem but didn't. I Cancelled my account and will use Amazon or Walmart.

This company sucks! I had a package that was supposed to be delivered today and FedEx delivered it to the wrong address. I called twice to Chewy and both times said we'll get another order sent right out, which they never did. DO NOT BUY FROM CHEWY!

Chewy is my preferred online retailer for pet supplies. The website offers a vast selection of products, including food, toys, and accessories, for pets of all shapes and sizes. I appreciate the convenience of auto-ship options for recurring orders, as well as the fast and free shipping on orders over a certain threshold. The customer service is exceptional, with helpful representatives available to assist with any inquiries or issues

The worse company on the planet. I returned 2 Kitty Litter Robots, the buttons would not work. I was told by that operator to keep robot or donate it; I called 10 days later asking where my refund is and told you have to return the Robot; thank god it was still in my garage & not thrown away. Sent back & waited nothing; I call oh your card was not working; no call or email to tell me this, and this could have been cleared up weeks ago. I called today and Lexies the supervisor hung up on me because I was recording; THEY ARE RECORDING. Called back after Lexie hung up on me and chatted with a JIM. Still not happy I have to wait to see if they accept a new card to send money back. Its same bank. A call this afternoon I am told. I looked up who owns Chewys and it is Petsmart the biggest scam company ever. I signed up my two dogs for their Banfield pet insurance. One dog died, I spent a day on phone try to cancel my dogs insurance, my daughter tried on another day, no answer. So I paid for a yr for a dead dog. Next dog died and I changed my CC due to theft, Banfield Insurance turned me over to collect for $35. Every time I applied for anything Banfield popped up on my credit report.If you cannot get a hold of them to cancel what are you suppose to do? 100% Scam company. I will not be using Chewys EVER AGAIN!

Chewy is absolutely horrible. They advertised a dog house as being waterproof and can he outdoors. In fact it is not at all. It rained the next day after receiving and I had it outside. It leaked really bad. I contacted them and told them even sent pictures. They told me to donate it and that I'd get a refund. So I did that. Now after I donated it and never got my refund they now want me to return it. How can I return it after I already donated it to a shelter and even have proof of that too. Now they have stolen 200.00 from me and telling me too bad. Absolutely horrible company and customer service

I've purchased a few items from Chewy and I barely reach out to customer service but the couple of times I did I was pleasantly surprised by the magnificent customer service I received every time. In my opinion, chewy is number one in customer service. The items are also of good quality and the prices are reasonable.

My orders were delivered further from the porch each time and the last box with food was placed next to the trash can in front of the house. I find it very rude and disrespectful. I have a rotator cuff injury. I called Chewy to express my concern and I never received a callback or any email as a follow-up to address the situation. Very disappointed!

Fantastic customer service and products. Our beloved Buddy passed away and they are the most caring, compassionate company we have ever done business with. When we get another dog, we will continue to get our products from Chewy. Thank you!

Above and Beyond

I have been using Chewy's automatic subscription for my dog's flea/tick medication for over 5 years, but when my dog suddenly died on Thanksgiving, I didn't even think to cancel this subscription. When the medication arrived in the mail, I sent an email to the support team explaining our heartache and wanting to return the medicine and receive a refund, if possible.

The support team was incredible. They responded in genuine compassion, told me I could donate the medicine to a dog rescue near me and they would immediately refund my account and cancel my remaining subscription for me. I was very touched, but then they sent me a beautiful bouquet of sunflowers in memory of my Ivy a week later that left me in tears.

When our family is ready for another dog, we will absolutely be using Chewy whenever we can. I would recommend them to anyone.

Thanks again Chewy and Matthew L for the comfort you brought us during a difficult time.

I have been a Chewy customer for over three years and other than a few minor issues, I've never had a problem with them until the past months. They started charging me over a hundred dollars for a deposit in addition to my monthly orders. Was never notified of any changes and when I contact them they claim it's because my stuff comes from different warehouses. My stuff has always come from different warehouses and has never been a problem before. They do put the money back into my account when within two to three business days after my order arrives but I'm on disability and my budget is limited.

Thought I was getting my Dog Food and Toys in 3 days as stated on website. It didn't even schedule to ship until 2-3 days after order was put in (I ordered at night). It was then scheduled to be delivered a week later. I Needed dog food before the next week. I could have went elsewhere had I known the Truth. Now, you know. I do not have a problem with the products, just the Deceptive Delivery Time.