PetFlow

This company came to my rescue when all the other big retailers ran out of my 2 dogs food. They were the only ones who had it in stock and I received it within 2 days to nj from Las Vegas! Pretty impressive! They were also cheaper then petsmart and petco... I would definitely rate them 5 out of 5! Will be ordering again for sure!

I have a standing order, it didn't come, I called, the representative blamed me for their screw up. She told me order would be sent that Monday, I tried to confirm what being sent but she hung up on me. I called back 3 times and no answer, I left messages to call me back to confirm order, no call back. I got order and it only has treats in it even though my standing order says it includes the dog food.

Addendum- I called today and the person I got was really helpful and nice. He really could not have been nicer. He said would have manager call me about the other representative. Then team member also called and was very helpful and apologetic. So I guess if get right person service good.

We ordered food, a kennel, and a bed for the new poodle puppy we were picking up on Monday 7/5. Got an order confirmation and email with FedEx tracking for delivery on Monday. So we headed off to get our new girl expecting her supplies to be at home when we returned. NOTHING was delivered. On Tuesday afternoon we received her kennel and an email saying her bed was out of stock. We had already set up an old kennel we had with some bed pillows and it worked fine so didn't really need the new one. Still no food?! Petflow said FedEx must still have the box and it should be here Wednesday. Nope, today is Thursday... FedEx does not have the food so I guess it was never shipped. We cancelled the food order, still waiting for the bed, and no longer really need the kennel (but they charge fees for returns so guess we are keeping it. TOTAL WASTE of time with the Petflow run around. Will stick with CHEWY - they have been great for 10 years, but don't carry new pup's food.

UPDATE: Received tracking info for replacement order of food at no cost so have changed review to 3 stars. Now waiting to see if it arrives.

Someone needs to redo their awful website
Very difficult to navigate
Links to login are hard to find
I'm ready to change vendors based on this level of difficulty

Be careful of autoship. You need to contact them via phone or email to cancel it. If they make mistakes they don't own up to it. If you order food and your pet doesn't like it, you're stuck with it, unlike other companies. I can't take the chance. Deodorant crystals leaked all over the food. The prices are fair but you really don't get good customer service until you beg for a refund or a return. They won't take any open packages. Customer service is key in this day and age and unfortunately petflow doesn't seem to have it. I have been a customer for a year, so I gave them several chances to improve, being a small business and all. And nothing changed for the better, unfortunately.

Through no fault of their own, the pet food I chose for my dog was backordered. I switched foods and another delivery place had a cheaper price so I went with them. However, Pet Flow is refusing to cancel my auto-ship service despite MANY back/forth emails requesting that they do it.

Had a card issue. Got.notifoef.wet.to.web site. Only option was.to reorder giving indication that my order was cancelled
Went through2 failed attempts. Finally card problem fixed. Then they charged me 3 orders and I got 3 cases delivered. No phone call no followup or confirmation just.chsrged me triple and had 3 cases show up. Not helpful. Not even any credit or return help for 2.extra.orders.thst showed up. Wish I had done business with another organization.
Petflow doesn't care too much about my situation
I can't.imagine that i would recommend anyone to deal with petflow

Tried to order from PetFlow.
Payment kept defaulting to auto-ship.
I gave up and ordered from another company.
Several days later, I receive email that my Pet Flow order has shipped!?
I call customer service to cancel order.
Apparently you can't return prescription food.
My only option was to "refuse the order upon delivery".
Slim to no chance that I would be home at the exact time of delivery.
Rude customer service.
Shady business practices.
Can't afford a random $100+ surprise withdrawal.
Listen to all of the reviews and find a reputable place to order from.
* I ordered from Southern Agriculture.
Fast delivery, no tricky auto-pay default at check out and amazing customer service!

I never write reviews but didn't want anyone to go thru what I did with this company, dont order prescription anything from this company! They DO NOT care about your pet at all... I placed my order and left enough time for delivery before my pup ran out of her food that she has to have, she cannot eat anything else without getting sick. Tried to contact company when it never arrived and was told they were unable to make contact with my vet even tho the never left any message and are linked to my vet via computer. Waited a second week with my vet trying to make contact and was finally told they did get thru and script was approved and food would be on way shortly... almost a month later received email stating my order was cancelled due to the fact they didn't even have the food and were not able to get it... I will never deal with this company nor will anyone I know..

After my order being cancelled I don't know maybe three times? I emailed them to get it cleared up. I explain I moved and got married and mention perhaps it's my maiden name. Ryan tells me fraud says not to process so first i ask okay what's the reason and do I need to call. Ryan says they can't give out that information, so I call to clear this up and basically get told to order from another company as I'm considered a fraud. So ridiculous and unhelpful. Ryan's customer services needs work.

I placed an order for my dogs food about 5 days before she was going to run out. After almost two weeks without food, I checked the status of the order only to find out that they didn't have it in stock, but they never notified me either.
On top of all their BS, they still charged my card and let my dog almost starve (Thank goodness for CHEWY.COM). Now I have to fight the charges for something I never received. This isn't like clothes shopping online, this is a living creature, have a little respect and notify customers of order cancellations before it's too late.

I switched from another auto ship company mainly because of PetFlow's charity work.
Now I've been waiting a week for my food to arrive; not really their fault, but they are refusing to respond to my emails asking for a refund...

After placing my order of over $200.00 and processing my payment with the $50.00 coupon that was advertised on their website, I noticed two charges on my Pay Pal. They had split the order and not applied the $50.00. This company is horrible and if happened to my order, I am more than certain that is happening to others. Check what they charged you, they call it an error. Certainly, an error in their favor. Staying with Chewy, they are great. Petflow will never compare.

Ordered prescription pet food for dog receiving oncology treatment. Shipment was to be the same day. My account profile said shipment had been made. SIX days later I receive an email stating PetFlow is experiencing problems having the vet approve the prescription. Vet -- part of a national chain of veterinarians -- said they were never contacted. Other online pet supply company contacted the same day as PetFlow said they had not received authorization was able to ship the next day to me.

I submitted an order with a coupon code, received a confirmation email stating my order would be fulfilled from their warehouse and my credit card was charged for the order. I never heard from them again until, two weeks later, I got one of their many spam email advertisements in my inbox and remembered my order. I logged into their site where there was no record of my order. I searched and found my email receipt and inquired about my order only to have them tell me they cancelled it because the coupon code had reached its limit. They then offered to fulfill the order without the coupon code substituting one of much less value. At minimum they are a poorly operated site, at worst they are scammers. Best to just go with known legitimate sites and avoid these people like the plague.

Very shady. My cat was on a limited ingredient that was out of stock everywhere. Petflow claimed to have the order in stock which eventually proved to be untrue. I complained to the manufacturer. Low and behold, years later, they leak my email and password to the Dark Web. Stick with Chewy.

I placed an order at PetFlow.com on Tuesday. I got an email on Wednesday explaining they were out of stock on the product they sold me. I promptly called to cancel the order. The representative on the phone explained they have half of what I ordered. I replied that I don't want half of what I ordered, so please cancel my order. This where the apologies and excuses began. I thanked the representative and ended the call. I went to PetFlow.com and attempted to use their Live Chat feature to cancel my order. More apologies and excuses. So now I am getting half of what I ordered, there's nothing I can do about it, and I can't wait to find out that their billing is as bad as... everything else.
DO NOT BUY FROM PETFLOW.COM!
THEY TAKE PAYMENT AND PRODUCE EXCUSES!
IT'S A RIP-OFF SITE!