PersonalCreations

Awesome job on my 7 sisters coffee mugs! Absolutely beautiful! I can't wait until my sisters get them. They are going to love them!

If I could give this merchant a gazillion stars, I would! I was expecting a package to be delivered on December 19th I waited until December 20th just thinking that with the holiday shipping, it was delayed a day. I contacted Customer Service on the evening of the 20th and advised them that the package did not arrive. The customer service rep asked for the details (order number, confirmation of address, etc.). She apologized profusely for the package not arriving. She also said that Personal Creations had promised delivery by the 19th and that they failed. She immediately refunded the shipping ($11.40) that I paid, and then told me that they were placing the package on next day FedEx at no additional charge to me. They contacted me the next day by phone and email to confirm that the package was picked up and gave me the tracking number. On the 23rd, I received a call from Personal Creations that the driver was nearby and that they would be delivering the package and if I had any special instructions for the driver. I'm totally impressed with this kind of service, and it is clear that this merchant takes "customer service" very personally.

Puzzle is distorted and cheap looking! You pay for shipping top dollar and it takes forever! Junk!

I sifted through tons of diff sites and found P Creations... I ordered my mom a pretty wood plaque with a nice saying etched into it (made out of wood) and it gave me a choice to get two names etched under the saying it had. This to me was kind of a new beginning to give to my mom for one of her walls, because the home her me and my son all shared together caught in fire burned down in March of this year, so as we're misplaced and renting a small place to stay while we are trying to rebuild our beloved burnt house I thought this is going to b one of the first things for our new beginning of our rebuilt burnt home... It arrived so instead of waiting I was excited and let her open tge box early, because she has had tough couple of weeks. As I stood over her she opened it and said (ohhh this is nice?) I looked down where it was supposed to say under the etched in wood...(saying) YOU HAVE MY WHOLE HEART for MY WHOLE LIFE, Ja@ Gia. Was supposed to say Jamie and Gianni.! Now mind u I payed extra money to get it shipped here sooner. So I payed overall 76.00$. I called the company and just wanted a new one sent to me but they told me it was OUT OF STOCK. I'm confused how could it b out of stock when it's basically a slab of wood panted black. And the words are carved assuming by a machine? So something that was meant to b the first picture to hang on our new walls since the fire destroyed our other pics and memories... I'm just pissed and let down. Since its called(personal creations) I honestly thought this is was theses ppl do for there job for a living. Should b called (Hit or Miss... with our Personal Creations)

Ordered what I thought was a pillow for my great granddaughter. It was a pillowcase, my grandson was

I was supposed to get a free photo mug after buying cards from "Simply to Impress" The "free" mug was $14.39. NOT FREE.

I noticed that there was a link for free shipping so i clicked on that and it said NO PROMO NEEDED so as i was about to finalize my $200 order, i entered my groupon code and right before the confirmation, i still saw the $20 shipping charge so i called customer service and talked to a rep that basically NO CLUE how their shipping policy works! She had to fish for the shipping policy on her end for maybe about 10 fckng minutse and was reading it to me word for word! Like how do you not fckn know how the shipping policy works?! Plus she couldn't find the link to the coupons page where i found free shipping and i had to read tell her the EXACT URL and spelled $#*! out for her. She didn't know where the backlash is so i told her under the question mark on the keyboard, and i told her many freakin' times ". Aspx" at the end and i said the word "dot" literally like 20x and still had a hard time entering in the url! Like are you effin' kidding?! So i got aggravated, asked to transfer to a manager and told the manager that the rep had no fckn clue on anything and that the shipping ad was misleading! So i said well i'm not paying 20 fckng dollars for shipping after the $#*! show i just went thru with customer service! So i'm basically NO LONGER ordering from them or any of their affiliates going forward. The should've credited me the $20 considering i order from them a lot and their business partners!

I ordered a baby blanket that came in the wrong Sherpa color & also the personalization was light & not clear
For the amount that we pay for things and shipping - I only wanted a replacement, I even offered to send it back so they could see, & they responded that they could not send a new baby blanket. I was so disappointed! I threw the item away & basically Lost $40 bucks! My advise is not to order from them - the worst customer service ever! I will only order from personalizationMall.com