jer m.

I noticed that there was a link for free shipping so i clicked on that and it said NO PROMO NEEDED so as i was about to finalize my $200 order, i entered my groupon code and right before the confirmation, i still saw the $20 shipping charge so i called customer service and talked to a rep that basically NO CLUE how their shipping policy works! She had to fish for the shipping policy on her end for maybe about 10 fckng minutse and was reading it to me word for word! Like how do you not fckn know how the shipping policy works?! Plus she couldn't find the link to the coupons page where i found free shipping and i had to read tell her the EXACT URL and spelled $#*! out for her. She didn't know where the backlash is so i told her under the question mark on the keyboard, and i told her many freakin' times ". Aspx" at the end and i said the word "dot" literally like 20x and still had a hard time entering in the url! Like are you effin' kidding?! So i got aggravated, asked to transfer to a manager and told the manager that the rep had no fckn clue on anything and that the shipping ad was misleading! So i said well i'm not paying 20 fckng dollars for shipping after the $#*! show i just went thru with customer service! So i'm basically NO LONGER ordering from them or any of their affiliates going forward. The should've credited me the $20 considering i order from them a lot and their business partners!