Perfume Worldwide

Never shop from them again. Horrible service and unable to return! They won't do what they promise and what it said on the return policy. Please avoid!

I recently purchased a 3.3oz bottle of Oscar De La Renta from Perfume Worldwide.com and what I ordered was a 3.3oz bottle of Oscar De La Renta, what I received was a bottle that was only 1/3 full of perfume it was "pee" yellow and smelled terrible so clearly it was not authentic product, I have purchased Oscar for years so I know what is looks like and smells like not to mention I had a almost empty bottle of department store product right there to compare it to. Even the bottle itself had flaws in it's construction. :/ After numerous attempts to rectify the unfortunate situation via email and live chats, which I literally spent over an hour on doing more waiting than problem solving. Only to find that the only help they offered was I could return it to them with a 20$ restocking fee. ;) Be aware! The products are NOT as their site "claims" authentic products. Nor do they stand behind their product.

The worst shopping experience I have ever had.
They shipped a wrong size item(I ordered 33oz, then shipped 8oz) and said it's not their fault, it's the website's fault. They won't pay any return fee and told me that it's my responsibility. My responsibility for what? For the wrong size item? For the return shipping fee? Am I gonna pay for their fault? Absolutely not!

The customer service is even much worse than the shopping experience. The person who treat me really bad with her rude attitudes takes charge of the all website. I want to talk to her manager, and she told me she is the manager. So even I really unsatisfied, I have no person to complain.

Be careful for this website!

I cannot believe: they went against their own return policy that no refunds or exchange would be made after 20 days past their shipping day. I was really late for this generous responce: they will send me the new item. I am a real customer, not fake, an dmy name is Olga. I ordered a gift set Hanai Mori for $40.99. It is great price, and it is my 5th or 6th order, and evry order was shipped and delivered well! I WANT TO THANK THE COMPANY! (There are SAMPLES for $2.99 - of the best EDP and EDT you can find, and they are all REAL! I tried many, and they are a bless, you can trust them!)

Their copies are a closer match than most perfume oil stores. Their moisturizers tend to sting though.

Thanks for giving this information, i think you are a real human being who wants no body get loss from them. But I got experience which is totally opposite to it. On Christmas I ordered for Balmain Cologne from Overstockperfume.com, here I got the price of cologne is much lower than other, it was only $16.50 for 3.4OZ. I think it was the best deal for me from this site. I am giving advise to all of friends if you wants to buy good things in lower rate then you must also go for it.

I called to order a cologne that was hard to find. This was a discontinued cologne that was remade with a different formula, and I was looking for the original item. The picture on the site showed the cologne I wanted, and I called to verify this was true. I was told that they had the cologne, but in limited supply. I ordered 10 bottles. A few days later, I checked back on their site, and the picture of the original item was taken down, and replaced by the new item.
The item I received was the NEW item - not the one I wanted, or verified.
I WISH I would have read these reviews first!

Let's see how hard it is to get my money back.

They are located in Long Island, and the number to call to file a complaint is *******633 M-Sat 10am-5pm

I ordered ONE bottle of my cologne. They sent me THREE bottles. I called... spoke with ALEX... who said I must pay for the return shipment of the TWO... and ALSO A 20% RESTOCK FEE. He then let me talk to a supposed lady supervisor... CLORIUS... I believe. Alex finally said they would send me a free return label... but I would have to pay a 20% restock. CLORIUS disagreed... as they were debating... among themselves... they hung up on me. I called back (extremely perturbed) and got to ALEX again... who said "I'm sorry"... etc. I said I would like to speak to the manager. He said this Clorius was the manager. I said I would like to speak to the OWNER. He said that is also HER? I feel they are very AMBITIOUS... or... TOTALLY FULL OF B. S. They surely lost THIS customer... and WILL GET "Z E R O" recommendation to ANYONE... AND EVERYONE I KNOW!

DO NOT DO BUSINESS with Perfume Worldwide! I ordered Wen hair conditioner for a Christmas gift for my daughter through Shop.com that was being fulfilled by Perfume Worldwide. Due to insufficient packaging (alittle bit of paper around the plastic bottle), the top was broken and conditioner had spilled out of the bottle into the box. I called Perfume WW customer service number, hoping to get a replacement and was never was able to speak to a person. Their system would only allow me to leave a message each time because the "office is closed". Never got a call back after leaving two messages. Then I decided to send them an email and finally got a response. They said I needed to send them pictures of the damaged product, which I did. Then they said I could send the damaged product back to them (which I was hoping I wouldn't have to actually do since the pictures showed the damage). But they said I had to send the bottle back. But then they never offered to pay for the return shipping! I then told them I wanted them to provide me with a return label... which they did, surprisingly. But at no point in their emails, did they offer to send me a replacement product back despite me saying I wanted a replacement bottle. So I had no other choice but to just send the damaged product back. At this point, I contacted Shop.com to see if they could assist me in helping me determine whether or not I was going to get a replacement bottle sent back to me. After several days of waiting, out of the blue, I got a refund for the damaged bottle only and not a refund for the original shipping costs. And NO mention of a replacement bottle. It took several more days to work with Shop.com and their escalation department, to get my original shipping costs back from Perfume WW. I cannot believe the amount of emails and phone calls it took to get this situation resolved for a $20.00 + shipping product! It took over 3 weeks! Needless to say, my daughter did not get her Christmas present afterall as this finally got resolved in mid January. I do appreciate Shop.com ultimately resolving this case but I do feel it took way too long to get it resolved and at the of the day, I had nothing to show for it except loss of time and a whole lot of aggravation.