I cannot believe: they went against their own return policy that no refunds or exchange would be made after 20 days past their shipping day. I was really late for this generous responce: they will send me the new item. I am a real customer, not fake, an dmy name is Olga. I ordered a gift set Hanai Mori for $40.99. It is great price, and it is my 5th or 6th order, and evry order was shipped and delivered well! I WANT TO THANK THE COMPANY! (There are SAMPLES for $2.99 - of the best EDP and EDT you can find, and they are all REAL! I tried many, and they are a bless, you can trust them!)