henry h.

I ordered ONE bottle of my cologne. They sent me THREE bottles. I called... spoke with ALEX... who said I must pay for the return shipment of the TWO... and ALSO A 20% RESTOCK FEE. He then let me talk to a supposed lady supervisor... CLORIUS... I believe. Alex finally said they would send me a free return label... but I would have to pay a 20% restock. CLORIUS disagreed... as they were debating... among themselves... they hung up on me. I called back (extremely perturbed) and got to ALEX again... who said "I'm sorry"... etc. I said I would like to speak to the manager. He said this Clorius was the manager. I said I would like to speak to the OWNER. He said that is also HER? I feel they are very AMBITIOUS... or... TOTALLY FULL OF B. S. They surely lost THIS customer... and WILL GET "Z E R O" recommendation to ANYONE... AND EVERYONE I KNOW!