The company faces significant challenges regarding customer satisfaction, primarily due to complaints about the quality and accuracy of its reports. Many customers expressed disappointment with the limited information provided, often describing it as outdated or already publicly available. Additionally, there are concerns about billing practices, including unauthorized recurring charges and a perceived lack of transparency regarding additional fees for premium information. While some customers noted prompt service, the overall sentiment leans towards dissatisfaction, highlighting a need for improved product reliability and more effective customer support to address concerns promptly and transparently.
This summary is generated by AI, based on text from customer reviews
Did a search on me. I had a DUI though 30 years ago. Didn't show up. I was divorced. Didn't show up. I have been married 43 years. Says no marriage record. Did not give me any information anyone could find. Did report on my son. He was arrested twice. Didn't show up up. He has been married for 12 years. Says no marriage record. In my opinion this was a waste of my money.
QUICK (IMPRESSIVE)
No info on parents, siblings, and their families provided. This is very important missing info.
Your capabilities are seriously overstated. Will not use again unless you can provide the missing info
This is a complete and total rip off! I know for a fact this man has a criminal record and I just paid money to find out nothing at all.
So very disappointed! I will never again use peopleWhiz and I will be sure to tell everyone this is a fraudulent sight just out to get your money! I could have paid $1 to get the address.
This is ridiculous, honestly! You really used a whole false advertisement page and none of what you "guaranteed" is shown! Talking about how anything and everything that someone does online will be seen yet you only have 2 social media sites shown and not even for the actual person! Just other ppl with maybe the same name? I don't even know cuz you show HARDLY ANY info at all! I want someone to contact me because this is a complete SCAM! Tell me why I shouldn't report this to my bank and the BBB? Honestly if you don't refund my money back I'll just have to get my bank to investigate you and they will see everything that you lied about and get it for me. This is crazy.
I've been searching for Gerald Reddell for a very long time, we were girlfriend and boyfriend when we were teenagers and I've not seen him since. Close to 50 years. I'd like to know what happened to him and his family. Thank you for this information.
It is misleading. Your site says it has all this information but after I paid, I found out I had to pay an additional $20 to receive all of it. The information was not nearly as extensive or updated as the report I got from CheckPeople
Your app. Stinks. I looked up my deceased husband. He was married 3 times you have no record of his first 2 marriages. You listed 3 relatives. Two of his children aren't even mentioned. You don't have his death certificate. I was made his legal guardianship 3 yrs ago, again no record. You are completely useless
I'm going through your website and from what I can see, it's just general information and not specific enough from my experience and that's the reason I cancelled my membership within one hour, be well and always stay safe Joseph Joey 🙏🙏🙏🙏
My life is ruined. I clicked on the extended search because my accounts are being used by someone who's got his whole life encripted and in denial that is not him and accustomed me of being crazy. It won't load. I clicked it 3 or 4 times it won't go to the extra searches I need it to do but I got 3 or 4 notifications that my card had been billed everyone I clicked on it but I got no results
All these sites are the same you lead people on and let them think you are going to give them the info for free and at the last minute when you no they want to see what info you have you tell them that have to pay. I wish the world wasn't filled with so much greed.
I don't know if I'm using it wrong but you said that there was multiple social media profiles and the only thing that you guys have is Twitter and I know for a fact there are many more can you please help me with that
You pay for a report wich is very generic and then you get told if you want more detailed report you have to pay more money. Very unsatisfied
I paid for a month, the information is extremally limited. The information listed is information I, and other people would already know. No Marriages listed on anybody. The sight did not want to work properly when reviewing the Criminal Actions. It would not expand or scroll properly.
You pay $27.? And then you want us to buy a premium upgrade! Really? And yes, I have already cancelled my subscription. RIP OFF
I saw in an email that PeopleWhiz offered a trial price. Going to the website I signed up but so NO trial offer option. I took the least expensive option, and entered the name of someone I know very well. The information collected and posted was incorrect and mixed up several people of similar names. I called PeopleWhiz and asked for a refund after being signed for less than 10 minutes. I was told, after a while, that I could receive only a partial refund. I requested a full refund, but was denied, then the call disconnected. I called back and spoke to a different rep and was told the same refund as explained by the first rep was allowed. I was also told that the trial offer was offered to only random people.
Havent looked at report yet, update later. Looked at my repor for me and almost every category all I got was " No Known..." The only info they had on me was name, addresses back to 2000est., dob, no correct emails, online anything, 1 phone #, never been married, or divorced, was both, no criminal history, have in 2 states, no ss#, basically no information. So i tried my maiden name. Same exact report, never even mentioned my maiden name on it, and that was my search name! Tried a few more searches of my grown kids and their dad, and all had the same results, no known anything! Complete waste of time and money. Customer service agreed to close my account, and sent an email confirmation, but I am not sure i trust it. We will see when my next statement comes out. I think it may just be a huge scam?
Havent looked at report yet, update later.
I purchased a one time report on myself. Very unhappy with inaccurate or very old info on me, and two possible aliases are NOT me The address shown I have NOT lived there since 2003! How do I get this info deleted?
Trouble signing up. Your website advertised a month of service would cost $27.99. OK I agreed and you took that amount from my credit card. I received nothing from you except a page offering Upgraded Service for $19.95. The site would not move forward until I agreed for the Upgrade. Since I was in a hurry to get the back grade check, I agreed. You charged my card again. Then I received a notice that there was something wrong in processing my credit card. I called American Expressed and learned that both charges went through. So I called your company for help. Since I couldn't understand the lady's instructions, I canceled the whole thing.
You report didn't tell me anything about Angie. This is a shame you charge people for this little bit of information. There is alot more out there on Angie and you didn't show me anything but where she lives and date of birth. Well, guess what, I already knew that. Shame on people Whiz
This is my daughter Rhiannon she doesn't talk me any more,, it hurts bad, an Chrisanne is my daughter also she ran away at 14 haven't seen since born 1970 whit out you I'd know anything thank you so much,,,,
I did a report on myself. I'm literally all over the internet with multiple webpages, social media accounts and for all of this information to be incorrect baffles me. You have me connected to people I don't know, and connected to 2 people I know but givin that everything is public you'd think you'd be more accurate.
Answer: If you need customer service, please contact us at support@peoplewhiz.com or call us at 833-276-9449. Our CS team will be able to process and address all concerns.
Answer: Searching took a very long time, and information provided was incomplete. I know that the person I was searching has been arrested for prostitutuion numerous times, yet those did not show on the arrest record. Most arrest records gave no reason for the arrest and no date of arrest. I cancelled membership immediately and have requested a refund, but doubt I will receive one. DON'T USE
Answer: Hi there. Our customer service number is 833-276-9449. We have reps available 24/7 to serve you.
Answer: I had the same issue today. Customer service said the only way I could access the details of my 'multiple criminal charges' was if I paid a subscription fee. Hmmm, who 'd the real criminal here? For the record, I've never been arrested. Like, ever.