The company faces significant challenges regarding customer satisfaction, primarily due to complaints about the quality and accuracy of its reports. Many customers expressed disappointment with the limited information provided, often describing it as outdated or already publicly available. Additionally, there are concerns about billing practices, including unauthorized recurring charges and a perceived lack of transparency regarding additional fees for premium information. While some customers noted prompt service, the overall sentiment leans towards dissatisfaction, highlighting a need for improved product reliability and more effective customer support to address concerns promptly and transparently.
This summary is generated by AI, based on text from customer reviews
Peoplewhiz does not specify on their site the State you are searching may not release information. They are misleading by stating they provide Federal Criminal Records. According to a peoplewhiz customer service representative, Florida will not release these records. Maybe they should list the States that do not provide certain records and stop be so misleading.
I will be calling customer service to ask for a refund.
Very minimal basic information is provided.
Then asks for more money.?
I (supposedly) just paid to access the info ¿?
You pay for a "report" and they give it to you alright,
The "unlimited searches" access you paid for will merely tell you if data is found and available.after you click to view the results ~a pop-up appears informing you must pay to access their premium report.
The advertisement for peoplewhiz gives you the impression that the original charge you pay for will allow you to actually access the info.
Very deceptive if you ask me. I feel duped, ripped off, and angry that I was not getting what was advertised...
How dare you criticizing other search engines when you're doing exactly the same however claiming better results for a fee and not delivering. But of course you can pay more to actually have access to what you were allegedly get.
As I pulled down what was listed for me... I found a considerable amount of inaccurate disinformation.
I wish the site had a way to make corrections to incorrect information. Or at least a link to the site they pulled the information from in the first place.
I looked up myself. The information is SO BASIC and much data is missing or vague. The ad promised info in so many areas yet is SIMPLE data, like my birthday and address. Marital status, divorces, criminal records are not listed or listed incorrectly. I will be posting to my Facebook friends NOT to click on this ad. This is a rip off!
I don't like the fact that you have to put in all of the info before you know the cost. You pay for the minimum and then if you want more you have to pay extra. This to me is a come-on. I would not have chosen to subscribe if I had known there was an extra charge. Unfortunately the $27 fee told me basically nothing so I felt if I wanted any info, I had to pay the extra $19.
I asked for a free report and people whiz stated that it was free but when I get to the end it charging monthly for just one report. How does that happen. You ask for 1 report but get charged monthly.
I was misled, this is not a thorough report and then it baits you by saying it will be a full report then once you pay for it, it asks you to pay even more for a "more complete" report. It's so misleading.
Before I depend on your report for another person, I ran a report on myself. There are like 12 names listed as possible aliases that are not associated with me., and as many related names that are not associated with me. The report is not accurate even in the far scope of reality!
This is a FARCE and I demand a refund of my payment!
Was misleading about how much information you get for a price. Then of course they want more$ for more information that u already thought u were to get. And that information was not complete. Disappointing and misleading.
I checked on someone who has had alcohol problems and driving my granddaughter and wanted to make sure he hadn't been arrested for drunk driving. This company showed that he had multiple criminal records before I paid for record. So I paid and then now it shows he has none. They falsely report just so you will buy report! DO NOT USE THEM!
Very incomplete report, I did Truthfinder as well as yours to compare and its report is so much more informative. I will be canceling in the morning. I would like my monthly fee to be refunded. Thank you.
You got his age and birthday right and marriage and divorce right but you got everything else wrong I know for a fact he has 40 charges and spent 5 years in prison I want my money back and cancel my subscription
You say that you get an in-dept report, so I pay to get a report, and the report I got is nothing more that what I already knew about said person, now you want more money for the rest of the "in-dept info." What a scam! I want my money back this is ridiculous! If I could have given this a negative 5 stars I would of, what a waste of money! Do not spend your money on this!
This site does not list all arrest on a individual. In my opinion this site is useless! Then they want you to pay another fee for more useless information! My personal opinion. Will definitely be canceling my subscription.
I know this person has a criminal record but it is not showing. So what's up with no information?…
The information is not all there. And it should let you know from the beginning of purchase that you're going to receive all of the information u less you purchase premium. Took that long to see nothing.
You guys like to everyone macking them think it's all free then at the end. You want to charge people why don't you just say how much it cost right from the start so people don't waste time on bull $#*!. And then you keep charging there credit card because it's almost impossible to contact you people so people have cancel there. Credit card.
All of these apps entice you with all that you will get, pages and pages of luring you in, then the report is done - surprise you have to pay, and worse you have to pay again if you want more that his name and address to a ‘premium' report. It exactly like BeenVerified and all of these types of apps.
You promoted that the premium would provide 2x's the information so I did it and nothing new was provided. This is basic stuff that you should definitely have on here but you have nothing. It seems like this is a fake sight just to steel money. I want a refund of the premium payment I made on my credit card..
You keep charging me saying you have more information, it takes 25 minutes to get thru all the pop ups and crap you throw out then you want to charge again for the exact information.
You have no clue as to my past history? You show my address as Wetmore in 2001! When it was actually Montpelier, Id in 2001. I didn't move to Wetmore until 2004. So your report is just a bunch of crap!
This only has ancillary information. I've been married 3 times and divorced twice. Shows no record. My wife has been married three times and no record. To test this I plugged in some people I know have been arrested and no records. I wan to have my money refunded to my account
Answer: If you need customer service, please contact us at support@peoplewhiz.com or call us at 833-276-9449. Our CS team will be able to process and address all concerns.
Answer: Searching took a very long time, and information provided was incomplete. I know that the person I was searching has been arrested for prostitutuion numerous times, yet those did not show on the arrest record. Most arrest records gave no reason for the arrest and no date of arrest. I cancelled membership immediately and have requested a refund, but doubt I will receive one. DON'T USE
Answer: Hi there. Our customer service number is 833-276-9449. We have reps available 24/7 to serve you.
Answer: I had the same issue today. Customer service said the only way I could access the details of my 'multiple criminal charges' was if I paid a subscription fee. Hmmm, who 'd the real criminal here? For the record, I've never been arrested. Like, ever.