The company faces significant challenges regarding customer satisfaction, primarily due to complaints about the quality and accuracy of its reports. Many customers expressed disappointment with the limited information provided, often describing it as outdated or already publicly available. Additionally, there are concerns about billing practices, including unauthorized recurring charges and a perceived lack of transparency regarding additional fees for premium information. While some customers noted prompt service, the overall sentiment leans towards dissatisfaction, highlighting a need for improved product reliability and more effective customer support to address concerns promptly and transparently.
This summary is generated by AI, based on text from customer reviews
The report did not include pertinent information that is usually offered by other sites. I thought the report would include websites, including dating sites that the person joined, which I have found out.
I see information, a lot of what is provided is not information pertaining to the search. Disappointed that information about known social media accounts, known types of activities with individuals are not provided..
I was led to believe from the ad that the service was free. After going through a lot of questions, I was presented with the different packages and the price.
I paid the $1.00 to use the service for 5 days.
Not much info given, and much of what was given was wrong.
Now I'm trying to figure out how to ensure I will not be charged after the 5 days is up.
I seen some of my criminal records, but i am almost sure it's not all of my records that i wanted and or to see and to know. I needed to contact some people in different places to get everything straighten out.
So far seems like a scam to get me to upgrade continuously. Get me what I paid for. One month. You're not showing me how to exit the upgrade. Shame on you. Give me report now of merely what I paid for.
All I've done up till now is pay you. Hopefully I can enter a person's name without being intrrrpted with another pop up asking if I've been satisfied with providing my opinion about how I felt about how my experience has been this far.
Experience was only OK. Didn't realize I needed to opt for the advanced report. Not much is shown on the normal report. Used my own name to conduct the search. Based on the amount of information provided, I decided it wasn't worth the money.
Missing information; some inaccurate information; Not nearly enough informatioin;
It said my first card had insufficient funds to cover this purchase but I know for a fact it has 10x enough to pay for this so I'm a bit upset at that. You say you have all info but got that wrong. Lol
I can find Ryan Miller and his address but can not find Sally Miller. Sally Miller is his mother that he lives with and takes care of. She recently died but I see no way to find out when she died or any info about her. Why is that info not here?
I am very disappointed with this. I paid $28 to view nothing. The site stated that you found criminal records on my search. The report said that there were no criminal records on my son. I also already knew all the information that was in your report. I am hoping that you will refund me back the money. Your report doesn't even have his most recent address. I spent $28 on this report and found nothing that I didn't know. I am hoping that you will refund me the $28 that I spent?
I was under the impression that I would had complete background check for everything you check for when I paid the $27.99 and all it showed was the same info I could get off google
For free so then you want me to upgrade to see the rest off the background check for an additional 19.99 when I thought that's what I was getting when I paid the $27.99
This report is BS. All I got is birthdate which I already knew. No marriage or divorce record, not all relatives. No criminal records which I already knew. What a total waste of money. Whitepages is ******* times better.
They're trying to get $27 a month on the one time purchase of $27 in addition I paid for fallen for mation on myself and got nothing don't waste your money or your time I don't know how difficult it's going to be to put a stop to these payments feathering going to do it immediately
This is completely useless. I did a search on myself. I have been married 3 times. This has no marital records. There are 3 addresses. I lived at 2 and there are 2 addresses I lived at the longest 20 years and 10 years which are not included. It says I have no professional licenses. I have had 2 for over 10 years.
None of the social networks are mine.
So far all I've done is typed in my name and give you all my information along with the payment and credit card information so that you can let me actually see it otherwise I really haven't had a chance to use it so much so maybe the rating will go up later afterwards but for the moment considering I really haven't used it haven't given me time to yeah choose all you get too much pressure
Quick and easy, but the information you have on me is a lie and I am going to talk to an attorney. You need to change the information because it's a lie and I know that for a fact because I was there.
Very little REAL information is provided! Your advertising claims you have a huge amount of information. All that is really provided is a few addresses and dates of name changes - most of the dates on the person I searched for are not correct. There is no information about marriages or divorces, with a lame, invalid reasoning that the information is restricted! I know in this case it is NOT TRUE as i was married to the person I am researching and I know for sure at least that marriage and divorce are public information! I want better results!
I purchased a scan just for the work history of my deceased father. The scan just gave me everything basic I already know. Birthday, home address…. I only paid for the scan because it said it would give me his work history. Nope.
Several items are about people with similar name, and some list people as family who are not. Current address does not match the correct address, which is listed separately listed as the most recent address.
Deceptive, lists all the background checks you will get with a subscription. After you pay for the subscription, you are only given minimal information and if you want all the background checks you have to pay more money. Rip off, bait and switch.
Answer: If you need customer service, please contact us at support@peoplewhiz.com or call us at 833-276-9449. Our CS team will be able to process and address all concerns.
Answer: Searching took a very long time, and information provided was incomplete. I know that the person I was searching has been arrested for prostitutuion numerous times, yet those did not show on the arrest record. Most arrest records gave no reason for the arrest and no date of arrest. I cancelled membership immediately and have requested a refund, but doubt I will receive one. DON'T USE
Answer: Hi there. Our customer service number is 833-276-9449. We have reps available 24/7 to serve you.
Answer: I had the same issue today. Customer service said the only way I could access the details of my 'multiple criminal charges' was if I paid a subscription fee. Hmmm, who 'd the real criminal here? For the record, I've never been arrested. Like, ever.