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PeopleClaim has a rating of 3.31 stars from 18 reviews, indicating that most customers are generally satisfied with their purchases. PeopleClaim ranks 12th among Consumer Protection sites.
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I used the People Claim service when a tenant skipped out on rent and utilities/internet and left the state, making it impossible to pursue him in court. Even if I had been able to go through small claims (which would have been too costly), I doubt it would have been as effective as People Claim. It took time, but he paid the full amount he owed plus interest ($3,400). Nothing less than bringing my case, and his name, under public scrutiny would have worked. I can't say enough good things about People Claims professionalism, responsively, empathy and ultimate effectiveness. It renewed my faith that the web can be a force for good.
They pose as a substitute for the legal system. They are not and possess no legal authority or jurisdiction to negotiate for anyone on anything. Merely a haven for unreasonable, dishonest or impossible to please customers. Don't waste time responding. We learned this the hard way.
They pose as a substitute for the legal system. They are not and possess no legal authority or jurisdiction to negotiate for anyone on anything. Merely a haven for unreasonable, dishonest or impossible to please customers. Don't waste time responding. We learned this the hard way.
This is basically a BS site that pretends to be consumer oriented but it's really just a portal to allow scumbags to use bogus claims as a way to scare small businesses into paying them to go away. There's no vetting of facts or requirements put on the "damaged" party. Just a bunch of BS claims by losers.
PeopleClaim always posts both sides of the story for any claim made through our site and posted publicly (not all complaints post publicly). It sounds as though you've had a complaint filed against your company. PeopleClaim is resolution-oriented; our goal is to help you and your dissatisfied customer resolve the problem constructively. However, if you feel that the complaint is unfair or bogus, we don't want you to settle it. Your response, including your side of the story, and any supporting documentation will remain publicly posted with the complaint; there's a minimum 10-day negotiation period before any claim could post. That lets you verify your customer, resolve misunderstanding, and investigate product or personnel issues. We think that's a fair system. We're sorry that you're unhappy with your customer's claim; please contact us at support@peopleclaim.com if you have any problem accessing your response page.
Someone who was harassing me and trying to disparage my personal name on the internet just made up some stuff and posted it to peopleclaim, as if my personal name was a company. After emailing peopleclaim, they said I could just argue it online publicly by responding. But I said it's not even an existing business to argue about. It's not even a real issue. It's a person making stuff up. They replied once with a curt unhelpful answer, and they have ignored all future emails.
Hi Mark, As described on our site, PeopleClaim is an automated online dispute resolution site. Our goal is to help people resolve complaints constructively and inexpensively. You can post your side of the story in full, including proof of your position--any details and documentation about why the claim against you is unfair or unwarranted. Anyone reading the claim can view both sides. We do not attempt to evaluate the merits of claims posted; instead, we offer both sides equal space to tell their side of they story if they cannot come to an understanding via private or public messaging on the site.
This site tries to come across as a resolution center. Potential filers beware. Through their "eloquent" wording they try to make you believe that by filing a claim and paying the fee you are doing something to resolve your issue. The catch is, they actually offer nothing. There is nothing their process can do for you. They have no legal power. They exist to capitalize on your anger and get you to pay the fee while you're still angry and believe it will help. Small businesses beware. If you get any claims through this site, it will most likely be from an unruly and unreasonable customer. Their claims will have no grounding or warrant, and yet they can make a public claim. Most of the reviews on SiteJabber have it exactly right. And notice how PeopleClaim has responded to all of them with the same bogus lines about being "misunderstood". What a joke. Complete scam of a company designed to prey on the stupid and to hurt small businesses.
This post appears to have been written by a business owner who received a complaint against their business and is upset that it posted publicly as unresolved. We work to provide a fair and efficient channel for businesses to resolve disputes with their customers. However, this requires that businesses respond constructively. Businesses that are unwilling to respond openly and in good faith are less likely to maintain a good reputation. If the posting business would like to contact us at support@peopleclaim.com, we’ll be happy to make sure that they were able to respond to their customer, that their customer was able to view and potentially accept their response.
Peoples Claim Has allowed your name and business to be trashed in the social media. Anybody can put a claim against you even when it is not real and then you have to fight back and pay them to even respond. They try to drag any business that you may have into their online garbage. We have tried to contact them to eliminate these falsifications but they ignore you. They include your business name to trash it when the business is not involved in any way with any claim. These people need to have a class action lawsuit against but the little guys in business have a hard time fighting this kind of attach. Yelp is another one that is full of garbage and can hurt your business through false accusations that are posted.
Hi Michal, You seem to have misunderstand our system. We never charge a business to respond to a PeopleClaim and, importantly, you cannot pay us to change, remove or edit information that either you or the other party post. What we do do is to let both parties tell their side of the story if they cannot resolve the dispute during the minimum 10-day negotiation period. That way the public can decide for themselves. If you feel the claim against you is unfair or unwarranted, simply post your side of the story, attach supporting documents or exhibits, and it will post that alongside the claim against you. Let us know at support@peopleclaim.com if you have any questions or difficulty responding to the complaint.
It's amazing how sites like peopleclaim.com even come about preying on the elderly. They by no means can help you and they have no legal power as well. They hit you at the end with a fee to do nothing. They don't help the people they help their pockets. Free sites as BBB can help more. STAY AWAY FROM PEOPLECLAIM.COM should known as thieves.com.
We offer both free and very inexpensive premium services. We're happy for you to try out our free system. We can't guarantee resolution of your claim, but thousands of people have resolved disputes via our system and saved extremely significant legal fees and write-offs. We're sorry you're not comfortable with PeopleClaim, but we think you've misunderstood our process. Our goal is to help you resolve disputes as quickly and efficiently as possible. We'd be glad to answer any further questions at support@peopleclaim.com.
A customer of ours filed a "claim" on peopleclaim.com. Unfortunately, this was a difficult, disgruntled customer who lost in small claims court when we were forced to file a suit when he did not pay his bill. Bottom line, our company won the case, and he explained to the judge that he suffered from depression. While our customer was wrong for not paying his bill, we feel sorry for him due to having a mental illness. Peopleclaim.com basically takes money from people just looking to complain - which people can do for free on Craigslist. Peopleclaim.com is stealing money from the elderly and anyone that is mentally disable. They have no recognition as being a legitimate avenue for resolving disputes, such as the BBB. Moreover, Peopleclaim.com claims to have high visibility - when you google them - nothing comes up. BUYER BEWARE of giving money to any website that does not have a customer service number - thus, you cannot speak with anyone at peopleclaim.com. Finally, if you happen to stumble upon a business that has been complained against via peopleclaim.com, please make sure you get all the facts (ie: if the complainer already lost in court, they are looking to complain. Period.)
Marie, you're correct that our process is different from the BBB--only the two parties involved can decide what's fair. If they can't come to an agreement within the negotiation period, we post both sides if public posting was added. (Some complaints are resolved or negotiated entirely privately). We facilitate negotiated settlement. In fact, we receive many complaints about cases that were closed without reaching a satisfactory settlement. Some have been adjudicated, but there was no mechanism for satisfaction of the judgement. We suggest that you tell your side of the story and if your customer's complaint is posted publicly, it will publish with the complaint. If you have any difficulty understanding how to post your side or how to include attachments, we'd be happy to help.
This site Clickinks.com still has not given me my refund, so, I went online to find out the Chamber of Commerce and the BBB and Consumer Affairs agencies that I can report the website to when all of a sudden I spot a website called PeopleClaim.com. I went to that website and the website said free of charge to file with them about this other site Clickinks.com and they would list this site on their blog and other things it would do to get my refund from the Clickinks.com. After filling out their forms and doing everything asked of me I went to submit it and THEN IT HITS YOU. PeopleClaim.com wants me or Clickinks.com to pay 22.90 for their service.
Hi Stuart, PeopleClaim offers both 100% free and premium paid options. It sounds as if you added in some options such as mailing, but you're not obligated to use them. A free claim has delivery by email. Please let us know if you have any other questions--we're at support@peopleclaim.com.
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We sent a private message to Nick H. Through Sitejabber to try to verify his identity and any complaint against him. We offered to ensure that any response sent by him to his customer or contractor had been properly added to the claim.
However, Nick H has still not responded, and remains anonymous.
Respondents do sometimes demand that we close a claim, and even threaten us. Usually the claimant will then confirm that the respondent has NOT paid their independent contractor invoice or made a problem right.
PeopleClaim is not a “substitute” for the legal system. PeopleClaim is a first step for people who cannot afford the time and money cost of the legal system; or who cannot access Small Claims because they are shut-ins or disabled; or who are locked out by jurisdiction. Businesses save when they don’t have to go to court, too. Smart businesses also take the opportunity to rectify personnel, service, or product issues. No, we are not judge and jury – nor can a business pay us to close out a complaint as “judged” to be unreasonable.
We don’t recommend that anyone settle a claim they believe to be bogus or unfair. We DO recommend that they always post their side of the claim, preferably during the minimum 10-day negotiation period so that the claimant can consider settling the claim before it posts. If the claim does post publicly, the public will be able to decide for themselves.