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Absolutely the worst internet- based company I have ever dealt with. 1)I ordered the $499 Nuface Trinity Anniversary product that was to include all attachments, but they sent me the regular Trinity - no attachments. 2)no toll free number - have to use chat. Normally I am fine using chat, but 1st 2 agents would not speak with me because I did not recall that I registered via Facebook, and therefore, needed to give them my maiden name. They gave me no clues such as "if you used Facebook, consider what your name is on Facebook..." Luckily I remembered or wouldn't have been able to even contact anyone. 3) Courier never arrived on agreed upon date. Had to contact LF - they didn't contact me - that the courier needed more time 4) and this is my favorite... the courier did not show AGAIN. I contact LF - courier would not pick up bc they did not have the dimensions! I asked in my very first chat "can I return it in the box it came in?" Logic would tell them to contact their own shipping dept to get the box size. Avoid this company at all costs. If this is how they operate, most likely they have much more unethical things going on. I will be contacting Visa and Rakuten as well - anyone who will have real empathy.
Tip for consumers:
Would not purchase from this company at all - not even to save $100 like I did. There’s a reason why Amazon does so well. What I have gone through was not worth the savings.
Products used:
Nuface Trinity Anniversary edition
A customer of ours filed a "claim" on peopleclaim.com. Unfortunately, this was a difficult, disgruntled customer who lost in small claims court when we were forced to file a suit when he did not pay his bill. Bottom line, our company won the case, and he explained to the judge that he suffered from depression. While our customer was wrong for not paying his bill, we feel sorry for him due to having a mental illness. Peopleclaim.com basically takes money from people just looking to complain - which people can do for free on Craigslist. Peopleclaim.com is stealing money from the elderly and anyone that is mentally disable. They have no recognition as being a legitimate avenue for resolving disputes, such as the BBB. Moreover, Peopleclaim.com claims to have high visibility - when you google them - nothing comes up. BUYER BEWARE of giving money to any website that does not have a customer service number - thus, you cannot speak with anyone at peopleclaim.com. Finally, if you happen to stumble upon a business that has been complained against via peopleclaim.com, please make sure you get all the facts (ie: if the complainer already lost in court, they are looking to complain. Period.)
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Marie, you're correct that our process is different from the BBB--only the two parties involved can decide what's fair. If they can't come to an agreement within the negotiation period, we post both sides if public posting was added. (Some complaints are resolved or negotiated entirely privately). We facilitate negotiated settlement. In fact, we receive many complaints about cases that were closed without reaching a satisfactory settlement. Some have been adjudicated, but there was no mechanism for satisfaction of the judgement. We suggest that you tell your side of the story and if your customer's complaint is posted publicly, it will publish with the complaint. If you have any difficulty understanding how to post your side or how to include attachments, we'd be happy to help.