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How do I file a complaint about Usaa Federal Savings Bank. We had a refinance go beyond the lock rate deadline and they wanted to charge us a $2000 lock extension rate, even though it was no fault of ours it went beyond the deadline. I cancelled the loan and was given a contact name for complaints and the person hasn't returned any of my calls. We wasted over three months with this loan. What's my next move?

Asked by John H. on 11/8/2016