Hi Virginia! As we understand it, your landlord has arranged a meeting soon, so hopefully you'll have your real answer then. You can extend the deadline on your complaint until after that if you like; other claimants have found that to be very helpful and constructive. As to negativity--we completely understand when businesses are unhappy to receive complaints. We always feel that the important thing is to fix any issues and learn from them. One claimant said he'd have hauled off and hit a business owner if he hadn't filed a claim instead; as soon as the other party received our letter, he came over "like a man" and they worked out that there'd been misunderstandings on both sides. Perfect.