I had booked a flight with porter airlines from Pittsburgh to Toronto, through the website- student universe. The flight was supposed to depart on Friday July 29 at 2:30 pm and reach Toronto at 3:30 pm, same day. The price of this flight was 99$ USD, I reached the airport at 12:30 pm. While looking for the gate number, I found out that the flight was cancelled. I then was directed to the Porter customer check in desk. At the check in , there were two lines with two males behind the desk. Upon waiting in the line for over an hour, I approached the man behind the counter. He then gave me two choices for my ticket- first either I take the offer of staying at hotel Hyatt Pittsburgh until the next day with a food voucher, second was to buy a new ticket at the counter with United airlines for which I will be reimbursed later. He wrote down two phone numbers for me- one Canadian and the other US for porter airlines whom I had to call and get the reimbursement for the price of the new ticket. He reassured me a couple of times that I should not worry and that as soon as I call the airlines, they will reimburse me. Thus, at the counter itself, on his computer he asked me for his credit card and charged me $472.48 CAD for the flight number UA8341 which was supposed to leave at 3:30 and reach Toronto at 4:30 pm. Even before leaving the counter, I exaplined to him that I am a student with no source of income and a lot of loan on my head.My orginal ticket was only 99$ US which I found after searching online for months. Porter have given me a gift voucher for $100 which can be used for booking a flight but no refund.
Can I get them to refund me $373 extra money charged in addition to the original price of ticket?

asked by Deveshi C. on 1/1/17