Frances F.

I was very pleasantly surprised by Peopleclaim as I really didn't expect anything for the price. I cannot reveal the name of the company I filed against because I signed a non-disclosure, but having been stonewalled for months by their customer service department citing fine print over a defective $1,800.00 product, I was willing to go to small claims court if necessary. Since that would take a lot of my time and cost five times as much, it seemed worth throwing a few bucks to Peopleclaim when it was suggested to me.

The first surprise was their service department. I know it's a system so I was pleased to get an obviously personal email from them in answer to a couple of questions about an error I had made while filing.

The second surprise was a call from a company lawyer to settle my claim. She also told me that they were going to correct the problem I had had, I was not the only one, and she was sorry that customer service had not been better trained.

Cost of doing nothing would have been $1,800.
Cost of small claims court; approx $125 plus at least 8 hours of my time
Cost of Peopleclaim; $12 for certified mail delivery plus $14.99 that I could have eventually got back if the claim had not been settled.

I am not surprised to see negative reviews by businesses. As Brandeis said, the best disinfectant is sunlight, and only dirty businesses don't like disinfectant. I cannot imagine that PeopleClaim's system would work for everything but it certainly worked for me, and I would like to think that the business I filed against was pleased to identify a problem instead of going to court.