Penguin Snow Co.

Stay away! Without wasting anyone time please stay away from this company. We paid for a seasonal package and when we actually had a snow day they did show up. After constant calling, 24 hrs later they said they would clean the snow the following day. At this point it would 48 hrs after snowfall which would be completely useless(we own several rental properties and the snow has to be cleaned promptly. We requested a refund within the 15 window and they still have not responded since they said they would (3-10 business days for response from an account manager). Luckily we only paid for the full seasonal service on one property and the other was just for the plow. Please stay away! This will one of many reviews i plan on leaving on every site possible.

This company is run by frauds. I signed up with them for seasonal service for snow removal of my driveway and sidewalk. Out of the 12 snowfalls of 2" or more, they showed up only three times. Never cleaned the sidewalk, did a shoddy job of cleaning the driveway, damaged the grass, the driveway, and garage door. When I called the customer service, no response. They were very quick to enroll and take my credit card number, and gave me a phone number to text any issues I have. So I did text them. The responses say the same thing fifty times: Sorry for the delay, someone will show up within 24 hours. Nobody did. When I texted about the garage door damage, there was no response. Michigan AG: Please lock them up.

We paid for a winter snow plow contract. While our neighbors were all getting plowed, by other companies, Penguin never showed up. The only method of contact is via text. I made multiple requests, sent photos of our driveway and eventually asked for my money back. They texted it would be referred to their accounting dept. Now they have just disappeared, not even responding to the Better Business Bureau when I lodged a complaint with them. BEWARE!

I urge anyone who has not received the service they paid for to submit a fraud report to their state's Attorney Genera office. The more complaints that are received from multiple states, the more likely there will be an investigation into the individual(s) behind this company (and apparently many other unsavory companies as well).

Like everyone else here, I had the experience of Penguin not providing the service that I paid for. They completely stopped responding to my messages. They also charged my credit card in addition to my PayPal account. I filed disputes with them both.

Save yourself the time, money, and headache and use another company- ANY other company! I purchased one credit from Penguin for $99 (so glad I didn't buy a package!) during a particularly heavy snowstorm. I did receive a text informing me that they were swamped but would get to me within 24 hours. Totally understandable. Three days later and still no service or contact. Not acceptable. I had to make other arrangements so I contacted the company for a refund. Three months later and I'm STILL trying to get my money back. I'm going to take another poster's advice and contact the BBB and/or my Attorney General's office, this "company" needs to be shut down!

I filed a lawsuit against Penguin, and they filed a counter-suit against me for suing them. Like other people, I paid the annual price, they failed to show up until I hounded them for almost a day, then they offered me a refund minus $99 for the late plow. Meanwhile, the company we went with after the Penguin nightmare charges me $40 per storm, and is there quickly and often. In their counter-suit, Penguin claims that the industry standard response time is like 24 hours, and the normal price is $99. This is not a legitimate business. These are worse than used-car salesmen trying to rip people off. They have no conscience, and they have no business acumen. They should go to jail.

We signed up for this company for a seasonal package and paid a premium price for it. We have had to contact them after practically every snowfall, with a couple exceptions to request service, inquire when they're coming, etc, etc. and they NEVER respond to your texts! There is no phone number to actually call them - they request that you text. Their customer "service" is non existent. We had about 6 inches of snow Saturday - it is Tuesday and they never came, despite us sending them 2 texts. They don't even give you the courtesy of a reply. When I contacted them for a refund for missed service, I get an automated reply that they cannot give me a refund due to their policies! What? Their policy states they will give you a $50 credit for missed service. I guess good luck to me trying to get this refund! Very angry with this company! DO NOT USE THEM!

We paid for an annual snow clearing contract for all of our sidewalks. They never showed up to do any of the work. We made numerous attempts to contact them, and tried to get them to come out to do what they were paid for. When we got to speak with someone, they always promised that the problems would be fixed. They never were. We quickly concluded that these were a bunch of crooks hiding behind a good-looking website, and we had been played for fools.

I paid for a contract for them to clear any snow more than 2 inches. I got 4 inches, and they didn't show up. They claimed I didn't get enough snow. I paid with a credit card, so I reported it to the bank who issued the card and they got the money back. I think Penguin Snow Removal is an elaborate internet scam!

Got snow last night. I emailed the company to make sure that they were coming, since they hadn't yet come out this year for any previous snowfall. They asked me to send a picture to prove that there was 2 inches of snow. I replied that I was not at home and could not send a picture, but sent a link to the national weather service webpage saying that 3 inches fell in my town. They said their "local sources" reported just a little under 2 inches, so they would not be coming out. In my opinion, this company is good at taking your money, but haven't quite figured out the snow plowing part yet.

Didn't do the first snowfall (my neighbor had to come over and do it). Didn't do the 2nd one until I called (two days later) and they said they had it marked down it was done. Why would I call if it was done. Had to send them a picture showing it wasn't done. Then they came out. 3rd time didn't show, called 24 hours later and they said it was going to snow again the next day so they were just going to wait. Wait! Umm, driveway is full of snow and trying to sell the house. Horrible.

We purchased a full season of service for $369 in October, 2019. We had contracted Penguin Snow to remove our snow for the 2018-2019 season, and they had done a good job and come after each snowfall in a timely manner. However, this season they have not shown up for any snow removal despite numerous attempts to contact them via phone, text, chat through their website, and e-mail. The e-mails listed on their website did not work and simply resulted in error messages. We did receive a text from them letting us know they were still taking contracts in our area, and that we were welcome to sign up on their website. They ignored our texts requesting service. We ended up purchasing a snowblower to help us do the job we'd paid them to do. We have recently filed an official complaint with the Better Business Bureau and encourage all disgruntled customers who've been ripped off illegally in this manner to do so. Perhaps there is a way the numerous unserved customers can join forces to pursue a lawsuit as well. Any suggestions on that?

Never showed up... no refunds after a short period of time,,,,,, CONTACT WAS *******@penguinsnowco.com JOSEF GOMEZ.

FROM A RESPONSE EMAIL:

WHERE IS THE REFUND?
STILL WAITING
CALLING BBB and News next.

On Mar 5,2019, at 11:08 AM, Josef Gomez <*******@penguinsnowco.com> wrote:

Yes we will still include you on route. I will submit a $40 credit request to our accounting team.

PRIOR BS RESPONSE

Upon checking on your account, you purchased the service back on 01/12/2019. Please see screenshot. Again for seasonal services, we do not offer refund if you have been a customer longer than 15 days. Also for previous snowfalls our reports indicates that your location received less than 2" of snow that is why we have not send dispatch.

"You texted in towards the end of the day. I think you are lucky to have a company take time out of the evening to text you at 10 PM" This was the response to my text 5 hours earlier.

Their response to missing 50% of the plows this year. "Anything that happened in the past was addressed at those particular times and the remedies were accepted by you" Yes I accepted they did not show, do not refund any $ and would not agree to any refund.