Stay away! Without wasting anyone time please stay away from this company. We paid for a seasonal package and when we actually had a snow day they did show up. After constant calling, 24 hrs later they said they would clean the snow the following day. At this point it would 48 hrs after snowfall which would be completely useless(we own several rental properties and the snow has to be cleaned promptly. We requested a refund within the 15 window and they still have not responded since they said they would (3-10 business days for response from an account manager). Luckily we only paid for the full seasonal service on one property and the other was just for the plow. Please stay away! This will one of many reviews i plan on leaving on every site possible.