Lani T.

We signed up for this company for a seasonal package and paid a premium price for it. We have had to contact them after practically every snowfall, with a couple exceptions to request service, inquire when they're coming, etc, etc. and they NEVER respond to your texts! There is no phone number to actually call them - they request that you text. Their customer "service" is non existent. We had about 6 inches of snow Saturday - it is Tuesday and they never came, despite us sending them 2 texts. They don't even give you the courtesy of a reply. When I contacted them for a refund for missed service, I get an automated reply that they cannot give me a refund due to their policies! What? Their policy states they will give you a $50 credit for missed service. I guess good luck to me trying to get this refund! Very angry with this company! DO NOT USE THEM!