Got snow last night. I emailed the company to make sure that they were coming, since they hadn't yet come out this year for any previous snowfall. They asked me to send a picture to prove that there was 2 inches of snow. I replied that I was not at home and could not send a picture, but sent a link to the national weather service webpage saying that 3 inches fell in my town. They said their "local sources" reported just a little under 2 inches, so they would not be coming out. In my opinion, this company is good at taking your money, but haven't quite figured out the snow plowing part yet.