I urge anyone who has not received the service they paid for to submit a fraud report to their state's Attorney Genera office. The more complaints that are received from multiple states, the more likely there will be an investigation into the individual(s) behind this company (and apparently many other unsavory companies as well).
Like everyone else here, I had the experience of Penguin not providing the service that I paid for. They completely stopped responding to my messages. They also charged my credit card in addition to my PayPal account. I filed disputes with them both.
Hi Chris
We are certainly not a scam site. Please contact us directly in the future - sales@electronicfirst.com
Sometimes the code can end up in spam / junk mail. Sometimes our email does not get through.
We have a dedicated live chat support team that you can get in touch with 24/7, 7 days a week. There is no need to file a claim please contact us & allow our support team 10 mins or so to respond and we will resolve any issue.
Apologies for the inconvenience caused.
Kind Regards
EF Support