Erik C.

I filed a lawsuit against Penguin, and they filed a counter-suit against me for suing them. Like other people, I paid the annual price, they failed to show up until I hounded them for almost a day, then they offered me a refund minus $99 for the late plow. Meanwhile, the company we went with after the Penguin nightmare charges me $40 per storm, and is there quickly and often. In their counter-suit, Penguin claims that the industry standard response time is like 24 hours, and the normal price is $99. This is not a legitimate business. These are worse than used-car salesmen trying to rip people off. They have no conscience, and they have no business acumen. They should go to jail.