What a terrible experience. The sales guy put the wrong date for the order, after confirming that the parts would ship overnight and of course charged for overnight shipping. We had techs waiting on standby for the parts to be overnighted only to find that the order date was wrong. STAY AWAY FROM PELICAN PARTS!
Ordering from this website was very easy. I went to the website, ordered what my son wanted for his birthday and it was in his hands in two days. Couldn't ask for better service. Easy Peasy!
Pelican parts is the worst company I have ever delt with! Tried ordering multiple parts from her for my 1m build and it was just an absolute nightmare. Ordered a front bumper, they charged me and then two weeks later emailed me saying it wasn't in stock. Bought a rear bumper, they charged me again and then emailed me 2 weeks later saying it was going to be $600 extra to ship my bumper! First off no bumper is $600 to ship even if it's coming from halfway across the world and the fact that they took 2 weeks to email me that when I should have already had the bumper was just pathetic. Last I tried to order a 1M front fender from them. After waiting over a month for the fender and no emails I called them to see the status of my order. They told me that fedex had "lost the package" which was a complete lie. Even if fedex did lose the package and they did file a claim why did I never receive and email about this after over a month?! Last but not least, while pricing out some center caps I added some to my cart with wheel emblems but did not check out! They actually put the order through somehow and sent them to me when all I did was add then to my cart to see how much it would come out to be with shipping! Absolutely ridiculous, I would never in my life buy anything from Pelican Parts again and to be honest I don't think I even could if I wanted to! They're incapable of even sending you something unless it wasn't something you even bought! Terrible company do not buy anything from them you will 100% regret it.
Hey Sean,
Thank you for taking the time to leave a review. Please allow me to apologize for not living up to expectation one your last few orders. I am so sorry about the additional oversized shipping charge on your bumper. We rely on the weight and dimensional data from our suppliers on special order items that we do not stock or have not been previously processed through our distribution center. Occasionally they do not have the correct weights and dims in their price files. When we go to ship these packages our warehouse team flags them for our CS team to notify the customer if any additional freight charges are needed. This is a rare case but unfortunately it does happen every now and then. $600.00 does sound extremely high and not correct. If you don’t mind would you please respond to my DM with your order information? I would like to take a look and see if there is anything I can do to help.
I would also appreciated it if you shared the lost package order with me. Unfortunately, our system is not sophisticated enough to confirm delivery back to us when packages are sent out. However if there is an issue and a package is not delivered our customer service team should have assisted you getting you a full refund or shipping you out a replacement.
I’m not sure what could of happened with the items you had in your cart but did not submit. We have no way of forcing a transaction for another users computer. Our system relies on the customer to CLICK the “Complete & Place Order” button. If that button is not clicked no payment information is submitted to us and there is no way for us to process the order. If you could share that information with me as well I would be happy to try and recall the package or if it is to late issue an RMA and a full refund if you no longer need the products.
Since it is Saturday we are closed and I’m not in the office. I am however keeping an eye on my emails. Please feel free to respond to my DM or shoot me an email. My apologies again for all the frustration we have caused. I hope other than this you are having a good weekend.
Take Care,
Michael Morita | Vice President of eCommerce
Pelican Parts LLC.
1600 240th Street | Harbor City, CA 90710 | USA
Office: 310-626-8765 x320 | Fax: 310-626-8764
Email: mmorita@pelicanparts.com
Good product selection, competetive prices, fast shipping but most importantly superb team members - pure professionalizm
My son has used Pelican parts many times and told me their parts are very good with best price. What could I say more than that.
It all started with an online inquiry I made regarding the order of spare parts for my Mercedes-Benz 280E. I was amazed at the quick and professional responses I received from a team of, whom I consider, is highly trained and qualified personnel at the company. These events took place in a period between 23 June 2020 and 26 June 2020, the time I placed my order of the items after I had been lucidly and promptly quoted for the items I had requested from them. The charges were clearly laid down including the shipping cost. Nothing was hidden from me! I thus made my decision to remit the money with a very clear mind and conscious of what I had to do.
As soon as I had placed my order, the items were packaged and forwarded to my country, Zambia, which is several hundreds of kilometres away from the United States of America. In spite of the distance, I felt very much at ease and liberty to deal with this company regarding the purchase of the items I needed. It is one company I would very strongly recommend to anyone who would want to do business online with. Their item tracking system carries one along from the start, through all destinations the item passes, to the final delivery point! I have no regrets to have known this company with which I will remain doing business whenever need arises.
Michael Jirikani Phiri, Kabwe, Central Province, Zambia.
No problem installing and driving with Uro Parts control arm into my 996 C4; good value for money. Thanks to Pelican Parts.
Dimitri
First purchase and I am completely happy. Great website needed some information and responded quickly. I will definitely buy again.
I saved over $120 ordering my part from Pelican Parts.! I was so happy to be referred to their website.!
Great prices and a real easy to use website. I'm already working on my next order and have placed two orders already.
I first learned about Pelican Parts from the Bimmerforums community way back in the early/mid 2000's. They were a great source for technical articles on how to do just about anything. They've also always been a great source for parts. As long as I drive something European, I'll go to Pelican.
Terrible customer service, moron employees. Do not shop here. They do not honor what they say. Their are several better options to get parts.
Chance,
At Pelican Parts we offer a huge cataloged filled with over 2 million options for parts. We supply Genuine Parts, OE Supplier parts, High Performance brands, and several aftermarket options. For each of the brands we display a brand rating from 1 to 5 stars. The more stars a brand has indicates a higher quality and more reputable the manufacturer.
The reason for listing multiple options is that we want the customer to decide what type of part they need for a particular job. Some customers just want to get the car back on the road at the lowest cost. Others want to be sure the parts are purchased from a highly reputable OE Supplier. Warranty information on the parts that we sell are clearly listed in our “More Info” pages. The part that you ordered was from a 2 star brand and was ordered in June of 2018. We do offer a 2 year 24,000 mile warranty on that particular part.
I have left you a voicemail, DM’d you through SiteJabber, and have sent you an email. Please feel free to contact me at your earliest convenience and I would be happy to personally assist you with the warranty replacement. Thank you for leaving us a review and I am here ready to help when you have some time.
Warm Regards,
Michael Morita | Vice President of eCommerce
Pelican Parts LLC.
1600 240th Street | Harbor City, CA 90710 | USA
Office: 310-626-8765 x320 | Fax: 310-626-8764
Email: mmorita@pelicanparts.com
Quick, easy and intuitive website. Best pricing for my Mercedes parts.
Delivery and tracking made easy.
Will be my go to parts store in the future.
Great service very Knowledgeable and what I love most of all is good pricing, Outstanding customer service
The service i always get at Pelican Parts is always the best, i don't see how it could be any better, good parts,
Good price on parts, and Outstanding customer service, Thank you
I always find the products i need, they deliver fast and have a good price. The staff is highly professional and they reply very fast.
Recently I came in possession of a 2001 Boxster s and knew very little about Porsche. I did know they could be very expensive to maintain so I started reading what I could find on things that could go wrong. During my research I read an article on how the fuel pump relay could go out without any warning and it was advisable to have spares. So, I called Pelican Parts and one of their salesmen said they went out often and I should have at least two on hand. Not wanting to get stuck because of this I ordered two taking this salesmens word I would be sent the correct part. I also asked him where this relay was located. He said under the passenger seat and I would have to remove the seat to get to this relay. That didn't seem correct to me after I placed the order so I started looking into this so I would know where it really was if I did have to remove it. Of course I found out it was located in the foot well on the drivers side. Fast forward a few months and I did have a need to replace this relay. I used one of the two this Pelican parts guy said was the relay I needed but it did not work. I checked into the no of the relay and found out this sales person did not send me a fuel relay but instead a secondary air injector pump relay. Because of the total mis direction of this sales man I was stranded until I could get the correct relay. I guess this pelican parts salesman thought he would have some fun with his customer and screw me up and probably got a good laugh on my expense. This has caused me to have a very bad impression of Pelican Parts and not sure I could trust them again on any thing I might need to order from them again. I had ordered from them earlier and got what I ordered no problem. I guess this particular time I just got a bad salesman. Pelican Parts should make sure that all their salesmen should understand that their customers are their business. Without satisfied customers their is no Pelican Parts and no need for them.
Unsatisfied Customer
UPDATE 4/11/22
Fredrick,
Just checking in with you since I haven't heard back. I wanted to let you know that I am still here if you need anything.
ORIGINAL REPLY:
Hey Fredrick,
Thanks for stopping by and taking the time to leave a review. I am so sorry that the part was not correct for your Boxster S. It is a good idea to have a couple of these on hand and especially one if your glove compartment. It could mean the difference between needing a tow truck and driving home. I’m not sure what happened but the part number you needed was 996-615-101-00-M504. Our team is filled with knowledgeable Salespeople, but it looks like in this case they made human error. I tried looking for your order under the name in your review and via the part number from your picture. I was unable to find a match otherwise I would have called you personally. I would be more than happy to make sure we resolve this matter with you. If you don’t mind, would you shoot me an email or give me a ring? Once I get your order number pulled up, we can discuss options to make this right.
Thanks again for the feedback and I look forward to hopefully speaking to you soon.
Take Care,
Michael Morita | Vice President of eCommerce
Pelican Parts LLC.
1600 240th Street | Harbor City, CA 90710 | USA
Office: 310-626-8765 x320 | Fax: 310-626-8764
Email: mmorita@pelicanparts.com
I like this site very much. I think, it is the one of the best site.The quality of the product is the best.The price of the product is low.
I strongly recommend the Pelican Parts.
Great service. Great people. Great parts.
Greetings from Brazil.
Very good quality products, price is great. Service delivery and returns are easy.
Highly recommend!
Overview
Pelican Parts has a rating of 4.1 stars from 82 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Pelican Parts most frequently mention and customer service. Pelican Parts ranks 36th among Auto Parts sites.
• We offer the most extensive and competitively priced selection of Genuine, OEM and aftermarket parts in the industry with over a million part numbers to help with maintenance, upgrades and hard-to-find parts.
• We provide a comprehensive selection of accessories including specialty gifts like keychains, posters and other fun stuff, car care, interior/exterior style finishes, garage gadgets, and thousands of tools.
• We produce and manage thousands of “how to” tech articles to help the DIY (do-it-yourself) enthusiast with their car projects. Our founder is a well-known published author of several car DIY books.
• Our sponsored community is one of the largest 500 communities in the world with tens of thousands of car enthusiasts visiting daily to help one another out, post their own cool projects, stories and classifieds.
We at Pelican believe the automobile provides wonderful opportunities to exercise our independence and spirit, to channel our creative expression working with our hands and minds together, even in this increasingly technological world. Everything we do is designed to give the car enthusiast an empowering and fulfilling experience to pursue their (and our) love of cars.
Specialties:
Engaging and empowering the community in the fulfillment of their automotive pursuits! We have committed to our customers to provide a platform that contains every technical resource, countless amounts of parts and accessories, and a community to socialize about our passion and yours.
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- Harbor City, CA
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Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Trevor,
I appreciate you taking the time out of your day to chat with me and for allowing me to explain what transpired. I am extremely sorry for not handling your order appropriately. You are correct we did make a mistake on this order. Our order processing agent missed the Saturday delivery flag on your order. This caused the order to be delayed and created the huge mess and held your car up from being finished. I will personally keep track of your order and ensure it ships to the shop today and arrives tomorrow.
I fully understand it is about the time and not the money. However, we have also refunded you for the full shipping amount.
I have sent you an email with all of my contact information. Please let me know if there is anything further I can do to assist.
My deepest apologies,
Michael Morita | Vice President of eCommerce
Pelican Parts LLC.
1600 240th Street | Harbor City, CA 90710 | USA
Office: 310-626-8765 x320 | Fax: 310-626-8764
Email: mmorita@pelicanparts.com