I would like to leave here my bad experience with this insurance company that informs that it has 97% approval of its clients.
I have been a Geico customer since 2016. I have no history of accidents, no traffic violations or even parking. I have never used my Geico insurance for all these years.
In January of this year I needed to travel from California to where I live to solve some personal problems in the states of New York and Connecticut.
On March 1, another vehicle collided in front of my car, which was parked on the street in front of the house of a friend I visited. This vehicle left the scene of the accident without leaving your data as a phone or car plate.
I looked for a body shop to do the repair of my car. When I went through the data on my policy, I was informed that my car had no collision insurance which I disagreed with at that point and showed all the information on my policy.
I have in my policy the following insurance coverages: Comprehensive, Collision, Emergency Road Service, rental Reimbursement, Bodily Injury Liability, Property Damage Liability.
After much insistence on my part I was able to open a claim to make a cost estimate and request a rental car for use. At this point I had a very unpleasant surprise on the part of this company. I was informed that my case was under investigation and that I should wait for the authorizations for car repair, car rental authorization and any other procedure to be done or paid for by Geico.
The claim was opened on March 6. Today, March 16, I have no response from Geico. I have no car, I can not go back to my home in California and the answer I have is that I have to wait. Not to mention the 2 surveys done, interviews over the phone, interviews in person, calls and more calls.
Besides these problems the registration of my car sells on April 1st. From this date on, I can no longer use my car.
Therefore, it is registered here and a council to all who come to contract insurance of this company called Geico. Look for a company that respects the insured, do not believe in false promises or misleading advertisements. Geico does not have this percentage of approval, its service is horrible, its support is terrible, the process is bureaucratic and there is no respect for the client.
Unfortunately what I have left at this moment is to wait and take on all this damage that Geico is giving me. One more detail, the collision in my car affected front bumper, headlight, fog lights and a small dent in the fender. It was no major collision.
Before buying Ceico insurance, think, think and think again. There are other company options that will give you more confidence and respect.