I have been a user of Pelican parts for my two early european cars for some time now. Over the years I have always experienced prompt and efficient service. This has covered tech queries, advice regarding left and right hand drive anomalies, and even using their tech knowledge pool for help on doing things. I am not one to right reviews but given the service has always matched what they said they would do 'on the box' I thought I would put my views into print. This has not always been my experience with online suppliers. I will be using Pelican for the forseeable future.
Excellent service! Had a very hard time finding the correct part on my own so Sales helped me choose the correct part. Delivery was fast! Price was more than fair for Genuine Parts and I'm very glad I called Pelican!
I tried to take pictures of the installed part and the invoice- but there was a lame error about file size being over 5.
Just wanted to thank you for the great service in supplying the throttle body to my overseas location this week. It arrived within about 36 hours of ordering it! I suspect the time zone difference worked in our favour but I was impressed nonetheless in how quickly you processed the order and shipped the item. Thank you also for the voucher and PelicanParts sticker - nice touch!
Thanks again legends, I'll be back!
They have delivered all parts in a timely fashion. I would recommend this website to all my friends and family. I now want to order parts for my 2003 Toyota and expect the same great results from my past orders.
Pelican Parts was amazing. I had blown my head gasket in my 1989 Mercedes. The car is over 30 years old and I was not only able to get the parts needed, the ordering was easy and the service fast. I am totally 100% a big fam of Pelican parts.
I buy a lot of products from a lot of different online websites as I'm sure we all do. When i purchase from Pelican Parts I never worry if it's going to arrive on time or if it's the right part. Worry free and great info on the parts on your site. Always a please to deal with.
The website said free shipping, and when I went to check out, the cart added 16.99 shipping. I called and they said I did not order enough. And if I did not like it to buy somewhere else! So I did. I feel like they tried to cheat me and really dont care... BAD customer service...
The Sales Engineers and Customer Service/Help Desk folks at Pelican Parts are great! Easy to work with, technically astute and completely up-front about their products and policies. They handled parts exchanges, shipping updates and advice on using the tools they sell, from the mundane (Brake Fluid management when bleeding the brakes on my Syncro Vanagon without a Helper to pump the brake pedal) to the esoteric (Proper sizing and bend radius on offset wrenches for ignition and fuel injection component replacement). These folks know their stuff!
Fantastic company and prices that no other companies can beat it, I've order original Mercedes-Benz filter and paid $16 when same exact filter sells on EBay in Italy and Germany for $500, thank you Pelican Parts.
Comments = 10/10. Always able to find what I need, prompt order filling and quick delivery. Appreciate the site's ability to confirm that the part fits my vehicle.
Very good option if you are searching for a foreign car part. I have been ordering items from them at least a few times per year for several years now and have no complaints. Excellent selection, fairly responsive customer service and competitive prices.
Great service. Prompt follow up and communication. Delivery of needed products met my tight deadline for finishing project.
Would recommend this company and team to anyone.
Customer service attitude excellent!
My car is a Mini Cooper S R53.
I live in Japan, and if I can get the parts domestically, I don't have a problem, but if not, I often use Pelican Parts.
Pelican parts have a wide variety of products, and you can choose from genuine parts and aftermarket parts.
Shipping is fast, and it's a great help when I'm in trouble.
Also, the Pelican Parts website and YouTube explain how to replace parts, and I enjoy using them as a reference while maintaining my own car.
From my experience, I can recommend Pelican Parts.
Delay in shipment of the product is at it's worst, Tracking number provided has no update after shipment. You can not tell what is happening with your order. Email from the customer service does not help at all as they appear to be making pandemic as an excuse. Be very aware of this company better stay away from them.
UPDATE: 10/4/22
Hey I haven't heard back from you but wanted to let you know I'm still here for you if you need anything.
Original Reply: 10/3/22
Hey Arnold,
Thanks for stopping by to leave a review. Thank you for your over three years of business with us. Our small team does appreciate all the support.
My apologies for not living up to expectation on your recent order. I know when you are in the middle of a build any delay is painful. I am so sorry to be the cause of that pain. I reviewed your order, and it looks like this order was placed on September 19 and shipped out the following day on September 20. It appears that the packages were leaving our facility in Harbor City, California headed to Australia. With the shipping method being USPS priority mail. It is extremely frustrating on our end when we do everything right to get the order out the door only to have a carrier flub the delivery. Unfortunately, with USPS I have seen some instances where tracking is missing or not updated. When we call our rep to get more information, they inform us that it will eventually update and to remain patient. Not the answer either one of us want to hear. Personally, I think USPS’s care factor is zero.
I just shot you an email. If you have time, I would appreciate a note back. I’ll work with you to see if we can make up for this flub.
Take Care,
Michael Morita | Vice President of eCommerce
Pelican Parts LLC.
1600 240th Street | Harbor City, CA 90710 | USA
Office: 310-626-8765 x320 | Fax: 310-626-8764
Email: mmorita@pelicanparts.com
I have used Pelican parts in the past for Porsche and BMW parts never had a problem always the rite part and fast service. They have the part in stock when no one else did and at a great price. If you need to call them there customer service is first class. As i said before i will always come back. Someone you can trust and these days that BIG.
Dan
I've been using Pelican for parts on my Porsches (2007 997 & 2006 Cayman S) for years now and they never fail. Always better pricing than the competition or my mechanic and deliveries are timely, well packed and always correct.
When I make a purchase I know that I am supporting the business which I have chosen to do business with. My review is simple for this business. I own one of the best cars ever created. I feel confident in doing my own repairs on this car and I know that Pelican Parts has what I need.
One main reason for my dedication to them is the forum which they provide. The members are like family with tons of advice and know how. Five years ago I purchased a 1983 Porsche 911 SC. The clutch cable snapped. I went on the internet to find the fix. I found the forum, then bought Wayne's book 101 projects. I added to the cart the Bentley book. This started my hobby. If you are reading this then the bug has gotten to you too. I know it is only a car but while it is in my care I will do my best at keeping it in proper condition for the next owner.
With a $100.00 core charge it will cost me between $50. To $75.00. To return a starter. Felt that they could have told me this (projected return costs) before. And perhaps saved me the 'trouble' of buying from them. In the future I will buy closer to my home and not have to ship something across the country. And lose the core deposit to postage. Good bye Pelican
Tom,
Thank you for taking time to leave a review. I am sorry that the return freight charges where so high. Every year FedEx and UPS seem to increase the rates. I personally hate paying the crazy costs that these companies charge for shipping. I sent you a PM to see if I could help ease the pain a bit for you. Would you mind replying to the PM or sending me an email with your order number or the email address you used to purchase the products?
Feel free to contact me at any time. All of my information is listed below.
Thanks,
Michael Morita | Vice President of eCommerce
Pelican Parts LLC.
1600 240th Street | Harbor City, CA 90710 | USA
Office: 310-626-8765 x320 | Fax: 310-626-8764
Email: mmorita@pelicanparts.com
I consider Pelican Parts as a complete source for European car parts, especially for having the original equip every time, priced nicely, shipping that's prompt without goofy cost, and always a very good-working website experience.
A pop-up that appeared when perhaps a question might need to be answered as I searched was a plus.
Thx!
= # (smiley w/mask)
Very easy site to navigate and to utilize... I found them and me and my two somewhat 'mature' cars - a 2003 Jetta TDI wagon and a 1973 Volvo 1800 ES - could not be more thrilled!
Their system makes it easy to get to the items that can work for my wheels, and lets me sort through them quickly... instead of searching the web and ending up at dead-ends for places that have essentially one part that fits either of my cars...
Thank you, Pelican Parts...
Glen
And as Arnold said in The Terminator, "I'll be back."!
Overview
Pelican Parts has a rating of 4.1 stars from 82 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Pelican Parts most frequently mention and customer service. Pelican Parts ranks 36th among Auto Parts sites.
• We offer the most extensive and competitively priced selection of Genuine, OEM and aftermarket parts in the industry with over a million part numbers to help with maintenance, upgrades and hard-to-find parts.
• We provide a comprehensive selection of accessories including specialty gifts like keychains, posters and other fun stuff, car care, interior/exterior style finishes, garage gadgets, and thousands of tools.
• We produce and manage thousands of “how to” tech articles to help the DIY (do-it-yourself) enthusiast with their car projects. Our founder is a well-known published author of several car DIY books.
• Our sponsored community is one of the largest 500 communities in the world with tens of thousands of car enthusiasts visiting daily to help one another out, post their own cool projects, stories and classifieds.
We at Pelican believe the automobile provides wonderful opportunities to exercise our independence and spirit, to channel our creative expression working with our hands and minds together, even in this increasingly technological world. Everything we do is designed to give the car enthusiast an empowering and fulfilling experience to pursue their (and our) love of cars.
Specialties:
Engaging and empowering the community in the fulfillment of their automotive pursuits! We have committed to our customers to provide a platform that contains every technical resource, countless amounts of parts and accessories, and a community to socialize about our passion and yours.
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Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Ron,
Thanks for stopping by to leave a review. My apologies for the confusion on our free shipping policy. We try and message our $99 free economy shipping program as clearly as possible. Currently we display it on the header of our website, catalog pages, and in every product detail page. You can also find more information about the program https://www.pelicanparts.com/support/pelican_parts_shipping_FAQ.htm under our “account info” tab.
The cost of shipping continues to rise year after year. We have tried to produce a program that is advantageous to the largest group of enthusiasts that visit our site. It sounds like for your review the items placed in your care are bellow the $99 minimum. That is why shipping was added at check out.
I would like to look at your order and see if there is anything I can do to help. If you are open to giving us an opportunity to earn your business, please reach out to me directly. My email information is listed below. I can personally assist you and see if there are any additional ways we can help.
Take Care,
Michael Morita | Vice President of eCommerce
Pelican Parts LLC.
1600 240th Street | Harbor City, CA 90710 | USA
Office: 310-626-8765 x320 | Fax: 310-626-8764
Email: mmorita@pelicanparts.com