Sean D.’s Reviews of Pelican Parts & more

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Auto Parts

5/15/21

Pelican parts is the worst company I have ever delt with! Tried ordering multiple parts from her for my 1m build and it was just an absolute nightmare. Ordered a front bumper, they charged me and then two weeks later emailed me saying it wasn't in stock. Bought a rear bumper, they charged me again and then emailed me 2 weeks later saying it was going to be $600 extra to ship my bumper! First off no bumper is $600 to ship even if it's coming from halfway across the world and the fact that they took 2 weeks to email me that when I should have already had the bumper was just pathetic. Last I tried to order a 1M front fender from them. After waiting over a month for the fender and no emails I called them to see the status of my order. They told me that fedex had "lost the package" which was a complete lie. Even if fedex did lose the package and they did file a claim why did I never receive and email about this after over a month?! Last but not least, while pricing out some center caps I added some to my cart with wheel emblems but did not check out! They actually put the order through somehow and sent them to me when all I did was add then to my cart to see how much it would come out to be with shipping! Absolutely ridiculous, I would never in my life buy anything from Pelican Parts again and to be honest I don't think I even could if I wanted to! They're incapable of even sending you something unless it wasn't something you even bought! Terrible company do not buy anything from them you will 100% regret it.

Tip for consumers:
Do not buy from them

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Thank you

Michael M. – Pelican Parts Rep Over a year old

Hey Sean,

Thank you for taking the time to leave a review. Please allow me to apologize for not living up to expectation one your last few orders. I am so sorry about the additional oversized shipping charge on your bumper. We rely on the weight and dimensional data from our suppliers on special order items that we do not stock or have not been previously processed through our distribution center. Occasionally they do not have the correct weights and dims in their price files. When we go to ship these packages our warehouse team flags them for our CS team to notify the customer if any additional freight charges are needed. This is a rare case but unfortunately it does happen every now and then. $600.00 does sound extremely high and not correct. If you don’t mind would you please respond to my DM with your order information? I would like to take a look and see if there is anything I can do to help.

I would also appreciated it if you shared the lost package order with me. Unfortunately, our system is not sophisticated enough to confirm delivery back to us when packages are sent out. However if there is an issue and a package is not delivered our customer service team should have assisted you getting you a full refund or shipping you out a replacement.

I’m not sure what could of happened with the items you had in your cart but did not submit. We have no way of forcing a transaction for another users computer. Our system relies on the customer to CLICK the “Complete & Place Order” button. If that button is not clicked no payment information is submitted to us and there is no way for us to process the order. If you could share that information with me as well I would be happy to try and recall the package or if it is to late issue an RMA and a full refund if you no longer need the products.

Since it is Saturday we are closed and I’m not in the office. I am however keeping an eye on my emails. Please feel free to respond to my DM or shoot me an email. My apologies again for all the frustration we have caused. I hope other than this you are having a good weekend.

Take Care,

Michael Morita | Vice President of eCommerce
Pelican Parts LLC.
1600 240th Street | Harbor City, CA 90710 | USA
Office: 310-626-8765 x320 | Fax: 310-626-8764
Email: mmorita@pelicanparts.com