Chance B.’s Reviews of Pelican Parts & more

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Auto Parts

4/22/19

Terrible customer service, moron employees. Do not shop here. They do not honor what they say. Their are several better options to get parts.

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Michael M. – Pelican Parts Rep Over a year old

Chance,

At Pelican Parts we offer a huge cataloged filled with over 2 million options for parts. We supply Genuine Parts, OE Supplier parts, High Performance brands, and several aftermarket options. For each of the brands we display a brand rating from 1 to 5 stars. The more stars a brand has indicates a higher quality and more reputable the manufacturer.

The reason for listing multiple options is that we want the customer to decide what type of part they need for a particular job. Some customers just want to get the car back on the road at the lowest cost. Others want to be sure the parts are purchased from a highly reputable OE Supplier. Warranty information on the parts that we sell are clearly listed in our “More Info” pages. The part that you ordered was from a 2 star brand and was ordered in June of 2018. We do offer a 2 year 24,000 mile warranty on that particular part.

I have left you a voicemail, DM’d you through SiteJabber, and have sent you an email. Please feel free to contact me at your earliest convenience and I would be happy to personally assist you with the warranty replacement. Thank you for leaving us a review and I am here ready to help when you have some time.

Warm Regards,

Michael Morita | Vice President of eCommerce
Pelican Parts LLC.
1600 240th Street | Harbor City, CA 90710 | USA
Office: 310-626-8765 x320 | Fax: 310-626-8764
Email: mmorita@pelicanparts.com