Pearson VUEReviews 84

Got to the exam half hour early like they said. I did all the checks, all good.
I am then #229 in the queue, but have to sit with empty desk, no phone and no other apps open, no paper nothing. For TWO hours until it was time to start my exam.
I get through the 41 questions of the first half and ask via chat how I can finish it early and move on to part 2.
He says 'click end exam' I ask if he's sure, he says yes, I check it will just end first half, he says yes,
I click end exam and an exited from the system, no longer able to access the exam.
I have been at my laptop since 2.15, exam due to start at 2.45, actually started at 4.25 and then I get kicked out after doing exam for 95 minutes first half.

I have been scouring the internet for a way to contact them - Nothing, nada, no help, no support. Completely awful company and service

I am here waiting for my exam, my exam starts at 1:30 PM, and they advised me to do the check in at 1:00 PM, i have completed check in and waiting for my exam, they placed me after 167 people in the queue for proctor, and it took me 3 hours to be inline for proctor, then again they put me in line after another 120 people, concerns:

1. Why you provide schedule times which you don't have availablility?
2. should everyone wait for at least 3 to 5 hours to get into the exam?
3. why your support is completely unresponsive? Over the phone and in the website chat?

This is the most untrusted platform i have ever used.

Please avoidddd!

Thanks.

I wish I could give zero stars, or minus five stars. I give 3 months studying, 570 GBP, plan a trip to Ankara, Hotel, schedule annual leaves work programs and what did I get in return. Pearson Sabotaged my exam with your test center mistakes, took 15 minute of my time, didnt add this, couldnt understand or accept their fault, doesnt answer to emails or feedbacks for MONTHS, ignore me and after 4 months of review gave me an answer TOTALLY IRRELEVANT and NONSENSE, doesnt even have any connection of their mistake or my complaint. The worst company ever in my life. Hard to get worse then them.

Worst service. They are just making money.
They try to scam with information change.

I scheduled my test without entering middle name they charged me didn't let me conduct test and asked me to pay again.

They do this for any issues always asks you for payments and cancel your already scheduled tests.

Worst service, #money makers # robbers.

THE ARE SCAMMMMMERS, when i booked they give you the option to apply with passport or ID, i added my emirates ID and they will ask about the country of issue for the ID i put UAE. When i went to the test they asked me for my passport. I was holding my passport and the emirates ID. Then I discovered that when you put the country of issue for the ID they will change it into the citizenship in the application. I told them that i applied with my emirates ID so I have to add that the country of issue is emirates. They were so unprofessional and they said that they don't refund.

Almost had a good experience. Right up until I got to the video proctor and the Live Proctor auditor says using a headset and mic isn't allowed. I passed all the system tests multiple times days in advance. I am not certain WHY a headset and mic aren't allowed. But it should be INFINITELY more clearly explained that way. I had to cancel my exam and reschedule for an in-person exam at a test center because I didn't have speakers and a separate mic system to take the exam with.

I was in the middle of an exam in the Pearson testing center in Metairie Louisiana. Then the power goes out 3 times within 90 minutes. The last time, it stayed off. We were told by the 2 nice ladies working not to worry because we could continue our exam when the power came back on. So after waiting in the hallway for 4 hours, because they told us we couldn't stay in the testing room, the power came back on. Everyone was ready to finish their exam. Another lady showed up and told us we could NOT finish our exam anymore because it would take too long and they would have to stay at work a couple hours extra. JUST COMPLETELY TOLD US THE OPPOSITE OF WHAT WE WERE BEING TOLD THE LAST 4 HOURS. We asked her to help us schedule for another date that week, because after this week the entire format of the test was going to change. She was absolutely 0 help. She gave us a case number and threatened to call the police if we didn't leave. Now the customer support is saying it will take 2-3 business days to have the ability to reschedule, which will be too late.

We had the opportunity to finish our exam where we left off. But they wouldn't let us.

The WORST PART IS THEY WERE HAVING POWER OUTAGES THE WEEK BEFORE THIS. And knowing this, they took no precautions and told us nothing.

If you have to go to a testing center for a test, try everything you can to not deal with Pearson. Customer service is the worst I've ever dealt with.

Wish I could leave this review 100 times with 0 stars. But doesn't look like it will affect their Rep much since they already have a 1 star average.

The stuff is nice but the regulations that they are following mostly humiliate the exam takes. They ask people to roll up their pants and sleeves and tap their pockets and chest as if they accept people to jail ( not the regular exam). The exam is not fair and the questions are unprofessionally picked. You have to know all about everything, even if it is not your work duties while taking a specific exam. There is also no proper studying material, except Koogler, which is a total waste of time. I assume the only party that gets benefits from this is the State that collects the money for unfair examination to make it more costly for people to pass this test.

The support is pathetic, they just play around and ask same questions without understanding the a single statement, forget the whole issue. Their "as soon as possible response" is like week long time. This company is operating in manual labour era rather than improving their service. Everyone creates a case but that never gets opened in reality it seems.

The most non-user friendly ordering system I've seen for the online and exams. And customer service is outsourced to another country.

Save your money. Seriously. The absolute worst platform ever to take an exam. I am out money because it took 45 minutes to check my system. Unbelievable.

I was ten minutes early to the exam; it took them 30 minutes to assign a person to my exam, and they had issues on their end. I couldn't take the exam because of their issues, and now I need to "wait" for them to review the case so I can retake it. It was a massive waste of time; only after an hour did they tell me that I would not take the exam today.

I did the online Comptia Sec+ 601 test last night and it was awful. I couldn't understand the very rude proctors. They were having problems and couldn't fix it. I was advised to exit out of the text and log back in 3 times. Everytime I had to sit in a queue before I would get another proctor. I would sit in the queue and it would continuously say that there were network issues and drop me to the bottom of the queue. There isn't enough supervision for the proctors. My test login was at 3:30 p.m. I didn't actually take the test until 6:40. I will never take a Pearson VUE online test again. Pearson VUE is a joke just like Comptia.

Customer service is Horrible, they had my name wrong in the System and NO ONE could change it, spent 1 hour and 15 mins on the phone. Hung up on 2 times, and trans 7 times. Only to talk to a VERY rude Jason. Who i couldn't understand, and he made it very clear he didn't want to help. After listening to my last call found out i was LIED to, and they didn't FIX the issues, forcing me to reschedule my test. Why is it so had to find thier #? And why should it take 3-5 days to fix a NAME?

They don't intend to give exemption to medical emergencies for people with mental illness. I provided necessary medical document to support my claims but they just accuse me for falsifying the document. Just horrible and heartless. They are just bunch of money grabbing company.

Terrible functionality and even worse customer service. Agent can't even find me in the system. I asked for a supervisor and after holding for 10 minutes she came back and said sorry I can't find you. I replied "that's why I asked for a supervisor" and it was as though this was new information. I'm now on hold again.

Absolute worst service, I don't know when Microsoft is going to learn to replace them with another vendor

I was going to take the Azure Fundamentals exam and checked in on time. This process requires you to take photos of your workspace and ID. I'm disabled and wasn't able to get up to go get my Driver's License, so I took a photo of a photo using my web cam and phone. It took me 20 minutes to get these photos due to my disability (Cerebral Palsy). The photo clearly showed my photo, and was denied to take the test! Microsoft needs to take another look at this company. There are people in this world who physically can't take pictures, and there needs to be procedures in place to account for that! If anybody from Microsoft happens to read this, please take another look at this company.

I wish i can give them less than 1. After a stressfull exam you have to deal with this screwed up service, i never received my scorecard i called them and they repeatedly said to me it has been sent. Nothing, logged into my dashboard nothing there. Its the most disgusting,unprofessional and wastage of time service i really dont understand... how they even exist.

I've used Pearson Vue for 5 tests and 2 reviews and every time there has been an issue. The customer service is terrible and no one can actually help you, they just give you an email for customer service.
Then you just pray that someone will answer and actually be able to help.
My last test they told me I failed, they said I needed a 70% to pass, I got a 75% and they failed me.
I told them there was a mistake and they said they couldn't help me.
They are never consistent with what they say and will make you pay more and wait weeks at a time when you should be able to test again a few days after.
I'm trying to start my new job but still waiting for my license since they said I failed, even though I have the proof that I got a 75%.
If there are ANY other options for test taking, USE THEM! Don't use Pearson Vue!