• Carl Zeiss

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Overview

Carl Zeiss has a rating of 4.13 stars from 4 reviews, indicating that most customers are generally satisfied with their purchases. Carl Zeiss ranks 14th among Camera Lenses sites.

  • Service
    1
  • Value
    1
  • Shipping
    1
  • Returns
    1
  • Quality
    1
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How would you rate Carl Zeiss?
Top Positive Review

“Best company ever”

Greg R.
7/27/22

15 years ago I paid 1800. 00 for a pair of binoculars and over the last 5 years I've lost both eye cups so I contacted them and they said my model are outdated and don't make parts for them anymore so I sent them back and they replaced them with the newest model worth $2200 I was truly amazed

Top Critical Review

“Expensive Products, Zero Support”

Anon N.
5/16/21

This is three years after buying a product, unlike the many immediate reviews. Bought a Sony-Zeiss objective for a hefty price tag, but noticed later on that humidity condenses between the lenses and, after evaporating, fogs them until cleaned. After opening up the thing and cleaning it up, I needed one spare part to restore the objective. Called Zeiss: "Can't help you. Can't provide you with factory number. Go to Sony." Called Sony: "Can't help you. Go to company X, which handles these in your country." Company X: "Can't help you. Check out catalogue for spare parts." Catalogue: "Don't have $#*!." Another example of bureocratic bull$#*! From three different companies, none of which want to do their thing. Ended up trashing the objective. What pisses me off the most is that the factory number could had been given easily, even tracked on importyeti.com for US imports, but they refused.

Reviews (4)

Rating

Timeframe

Other

Thumbnail of user gregr695
2 reviews
2 helpful votes
July 27th, 2022

15 years ago I paid 1800. 00 for a pair of binoculars and over the last 5 years I've lost both eye cups so I contacted them and they said my model are outdated and don't make parts for them anymore so I sent them back and they replaced them with the newest model worth $2200 I was truly amazed

Products used:
Conquest HD

Thumbnail of user thomasm311
1 review
3 helpful votes
February 19th, 2018

I purchased a pair of zeiss binoculars 18 to 20 years ago 10 x 32 bt, at camp in az bull bow elk they were knocked off eating table outside of tent, went out hunting could not focus right lens, sent back to zeiss they said they were unrepairable and sent me a brand new pair, of 10 x 32 conquest hd at no cost to me except shipping, that's what i call a great warranty thank you carl zeiss

Thumbnail of user margaretb37
2 reviews
2 helpful votes
September 28th, 2014

I purchased zeiss Clean Screen Wipes at Walmart. Cleaned my Hp Pavilion Notebook screen and within a period of just a few hours, while I was doing some research work, my screen, in one area, (middle) had a black spot and then, the screen itself cracked!

How was this possible? Nothing was placed against the screen, no pressure applied anywhere, not dropped, not banged, just typing when this happened. Are there any other complaints similar to this one - there must be. I used the wipe once to clean my screen. A few hours later, when I turned it on and started doing my research... it occurred. I will be writing to the company and filing a complaint. This should not have happened, and there is no doubt in my mind, using the wipe caused this to happen. How and why I have no idea, but nothing else was used or happened that could have caused this to occur!

Thumbnail of user anonn21
2 reviews
3 helpful votes
May 16th, 2021

This is three years after buying a product, unlike the many immediate reviews. Bought a Sony-Zeiss objective for a hefty price tag, but noticed later on that humidity condenses between the lenses and, after evaporating, fogs them until cleaned.

After opening up the thing and cleaning it up, I needed one spare part to restore the objective. Called Zeiss: "Can't help you. Can't provide you with factory number. Go to Sony."
Called Sony: "Can't help you. Go to company X, which handles these in your country."
Company X: "Can't help you. Check out catalogue for spare parts."
Catalogue: "Don't have $#*!."

Another example of bureocratic bull$#*! From three different companies, none of which want to do their thing. Ended up trashing the objective. What pisses me off the most is that the factory number could had been given easily, even tracked on importyeti.com for US imports, but they refused.

Tip for consumers:
Some products bear Zeiss' name, but aren't actually theirs. So such cases, zero support from either Sony or Zeiss.

Products used:
Objective (Sony-Zeiss)

Service
Value
Shipping
Returns
Quality

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About the business

ZEISS is an internationally leading technology enterprise with solutions for industry, research, medicine, eyeglass lenses, camera lenses, binoculars and planetariums.

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