I am a kind a even tempered person usually, but PearsonVUE has pushed my buttons.

To set the scene: I have been trying to schedule an exam with them for over a month and a half now. I am able to see seat availability online but I have to call to schedule the exam.

Also, every time you call them you have to wait 3.5 minutes (I timed it) to hear their repetitive audio recording that you cannot skip. Time waster.

First Attempt: There was a date and time available at the testing center near my house that I could see online. So I call and the nice man tells me that I am wrong and there is no testing time. I do believe he was wrong and not me. So he suggested we look in other ares and suggested I drive up to 8 hours and stay in a hotel multiple nights to take my two day exam. So because of his mistake it cost me that time slot. To find another time, we looked at multiple cities in multiple states. It is not just that I was being picky, but it was unattainable financially. When we hung up the phone, I could still see the original date I wanted was in fact available. His mistake.

Second Attempt: I call back the next day. That one time slot was now taken. Ok fine, a different but worse time slot had opened and I say I will take it. It takes about 30 min of giving him my information over and over again while he is going slow and we are finally about to book it. Then he says, oh wait! While we were talking it became unavailable. So now I am screwed for a second time. He says that since there are no more times he will open a case for me to petition to get more time slots open in my area. Wonderful. I am on hold for 15 minutes while he confirms with his boss that the case will be opened. He says it was submitted and gives me a case number. This was a Thursday. He tells me to wait until the following Thursday and that someone will call me within that time. If I do not get a call, call them back. I do not get a call.

Third Attempt: Thursday comes - no call. I call them. After much of the same bs as last time, one person tells me that my case was denied last week and they were never going to call me. They have now wasted over a week of my time on false promises. Another person I talk to told me the case was not even submitted in the first place. Oh, and their system is down so call back tomorrow to see what else we can do.

I call back on Friday (the next day): After HOURS of talking to them, each one nice but not very unknowledgeable on what was going on, they again say that my case was not submitted and they will open another case for me. They do and tell me to wait ANOTHER WEEK for someone to call. I confirm that it was actually submitted. They say yes. I confirm that they will call me. They say yes. I ask if I can have a number to contact incase they do not call like last time. He tells me condescendingly that they will call. I get no number.

Fourth Attempt: Given my well earned distrust, I ask if I can schedule the exam two states away where they have available times still while I wait a whole week for my case to be looked at. I ask this because I cannot miss my school deadline. He says no. I cannot schedule it while the case is open. Oh and he cant guarantee me a spot with my case, they're just going to try.

After thinking about it, I decide I don't want to wait for them to mishandle things again and put me in an even worse position. So I call back and ask to schedule the exam two states away and cancel my case (Which means airfare, two nights in a hotel, financials that I do not have, and so much added stress). They tell me their system is down and to call back. This was at 4pm on a Friday afternoon and they close for the weekend at 7pm. I call every 15 minutes for the next three hours (and I am put on hold most of the time). System is still down. They wont call me when it's up, I have to keep calling them. Finally, at 6:55, I get through and their system is back up! But they have to put me on a "brief hold" before they can help me. They get back on the phone at 7:01 and told me I called too late and to call back on Monday.

So now, I have nothing booked. My school deadline is approaching and it is about 10 days away (7 business days). I cannot even book plane tickets to travel to a test because I don't know where it will be. If I do get a test I will have to book a last minute ticket and hotel. Not to mention the wasted time and stress. If I do not get a test, I could be pulled from my program and delay graduation.

I also tried to contact customer service. No one would talk to me. Their chat box connected me with people who disconnected too early. And the two people I did get through to, Hazel and Anson, were passive aggressive and purposely toying with me. I have screenshots of those conversations I will send if I ever get ahold of any one at the company.

I know that this post probably has no real power but if any schools or testing associations are thinking of using PearsnnVUE, I highly recommend prometric instead. Do not give your business to this company who will treat your students poorly. We notice.

So there you go, I am very stressed and sad. This is how Karens are born.