Pearson VUE

They Said I left testing screen during my exam and I did not. They cannot provide me video of me during exam despite recording me! I was robbed I did not chest on my online proctored exam!

They have some of the worst service and customer service. They scammed me out of $200 saying I left an exam when I never left the camera. After 2 weeks of escalating they will not do anything.

THE ARE SCAMMMMMERS, when i booked they give you the option to apply with passport or ID, i added my emirates ID and they will ask about the country of issue for the ID i put UAE. When i went to the test they asked me for my passport. I was holding my passport and the emirates ID. Then I discovered that when you put the country of issue for the ID they will change it into the citizenship in the application. I told them that i applied with my emirates ID so I have to add that the country of issue is emirates. They were so unprofessional and they said that they don't refund.

I booked one of the Microsoft certification exam through pearsonVUE. Due to some technical issues I had to reschedule my exam. They created a case so I contacted PearsonVUE. One of the CSR confirmed the name of the exam to reschedule, the day and time (which was the next day) and all the other details to verify. Instead of the one she confirmed the details for, the CSR rescheduled one of my other Microsoft exam which was due in weeks time and for which I was not prepared. The time left to sort the whole issue out was less than 24 hrs so they said they can't do anything but adviced that I have to rebook the exam.
I did everything I could to fight but they blamed me for the whole situation and adviced me to rebook the exam spending more money. The company didn't care about test takers and didn't even accept their wrong act, infact they completely shut me down. They didn't help me in order to resolve their own created issue. It is completely unfair and disappointing. I had the worst experience.

I paid 150.00 to take an exam, and no one ever showed up. They will not give me my money back. Keep putting me on hold..

Absolute worst service, I don't know when Microsoft is going to learn to replace them with another vendor

Scheduled my exam to take at home and no one ever showed up. Now I have to reapply and I'm worried they won't refund me.

If I could give it neg stars I would. Honestly, the worst company operations, support and software I have dealt with…likely ever! And I have worked in IT for 10yrs. Taking an online exam would be the biggest joke if it wasn't excruciatingly frustrating. Don't bother showing up on time to check in, you'll still wait at least a half hour over your start time. Then if something isn't correct or they decide they want a better picture, your back in the queue. You'll be lucky if your not right around 300+ ppl waiting. Hourish waiting there, they get to "next up" and.wow, a connection issue! Of course. Even tho I've been online all day, streaming all day, etc. just so happens another promblem…back to the top of the queue with another 300 ppl! I called twice, support is utterly useless. "We'll def take a look at your access code" lol…sure. Pass all pre exam diagnostics just fine, twice in fact. But they can play this card all day. They don't give a F about you or your exam. No ownership, no responsibility, no support, no exam. In fact do your own homework, go google "pearson vue sucks" and you be the judge. Same horror stories over and over. Just go take the exam in person and be done with it. I doubt I'll get my money back either as I never actually got to take the exam, and then their support closes at 6pm my time.so good luck! Sit in the queue for another Hr in hopes you might almost get a chance to talk to someone. I'd say this is the new post covid world, and maybe it is but this is Microsoft's trusted partner?! Wow!

They are terrible! Do not schedule a proctored exam to take from home. The proctor will not show up!

The first time I tried to take an exam with them (remotely), I was not able to get into the system and the test didn't load. A human was supposed to greet me and make sure everything was working properly. No one did. I couldn't find any kind of number within the part of their website I was allowed to be in while checking in for my exam. I had to get out of that part of the website and do a Google search for their support number. By the time I was able to do that, the test window had expired. I'm still waiting for my money back from that one.

So I rescheduled (having to pay a second time). I had previously applied for accommodations for a disability. I said I needed to have access to a calculator, a piece of paper, and a pencil and eraser. I was told that I didn't need special authorization for the calculator because they are allowed by the agency I was taking the test for, and I was told that I could provide my own.

So I'm checking in for the second attempt and the proctor was adamant that I wasn't allowed to have the calculator. She said I needed to apply for accommodations if I wanted to have a calculator. I told her I DID apply for accommodations and was told that I didn't need authorization to use a calculator. I even offered to send her the email in which I was told I could have a calculator. She wouldn't budge. AT NO POINT did anyone tell me that there is a calculator app inside the testing platform.

This is one of the most unprofessional, uncaring, and excrementitious business entities I've ever encountered.

The most non-user friendly ordering system I've seen for the online and exams. And customer service is outsourced to another country.

This is going to be a rant, so only read if you like rants: P
I spoke with a representative to schedule a test for work; she scheduled me for the wrong date. I had a lot of trouble understanding her (and clearly vice versa) as she was not a native speaker; Pearson doesn't hire native speakers because it's more expensive. When I looked through my emails to confirm the time a few weeks later I saw the mistake and tried to fix it, but it was too late. Pearson informed me they couldn't help me reschedule my test, and the testing agency (ASCP) told me it was my fault and that I would have to pay an additional $200 to sign up to take a online automatically graded test certifying me to be a medical diagnostics technologist. Currently the job I have pays me about $15 an hour (I have a master's degree in STEM, another rip off) and $200 is just too much. The people working for human resources at these companies can't possibly understand that as (1) they are in human resources and (2) they are greedy, lazy and unethical thieves. Luckily for me I just got a job I prefer and don't have to take the test after all, but I wanted to take it since I've been studying for it for months, and I SHOULD have been able to.
I already had experience with Pearson in the past, first as a student when they started adding online codes to books to make them more expensive. Later as a content developer I wrote content for them under contract. They paid very little for writing content that they made a great deal of money from, to the extent of preferring poorly written content with questionable accuracy. We eventually lost our contracts as it was never cheap enough, probably sent that overseas too. But I guess cheap and poorly made is what everyone wants these days.

Worst company I've ever dealt with. The website does not list any phone number so I have to search google to find the customer service. All customer service agents are in india so their English is very hard to understand. It is taking at 1 hour before someone pick up the phone. Not to mention when they disconnect you all the time for no reason, so you have to call back again and wait another hour.
I was scheduled to take ACAMS online exam on Dec 6,2020 at 1:30 PM. I already checked the system a day before and it was fine, but when I take the exam, it's giving me error message so I couldn't take it.
I called the customer service and initially one guy named "Sam" said he's going to reschedule me for Dec 7,2020 at 6:30PM. After 15 minutes unsuccessful trying, suddenly he changed his statement that it is against company policy to reschedule. WTH? So he asked me to email customer service for help. I told him that tomorrow Dec 7 is the last day I can take the exam and I am willing to pay the penalty to take the exam, but he doesn't care then eventually hung up on me. I called again asking for supervisor, after 30 minutes waiting, he said the supervisor is not available but he can ask supervisor to call me back. They never called me back and I've never received a response from the customer service via email as he instructed. The next day on Dec 7, I called again and they told me to call a different number: *******023. So I called this number and waited an hour until someone answers, then before she finish verifying my identity, she hung up.
It doesn't make sense that they're not letting me reschedule because I still have time until Dec 7 to take the test. It seems like all the care is taking your money and get away with it. No customer service what so ever.

They canceled my exam without cause. All attempts to contact them were met with form emails and BS excuses. It's a scam. 0/10 don't use this service.

HORRIBLE platform. Got kicked back to the end of the line several times while waiting to sit my exam with it accusing "network problems" (which I really didn't have). When I FINALLY get in (after literally 2h), screen loading times of the order of MINUTES, then the application just accuses another network error. Call the proctor, SUPER RUDELY he tells me to force quit the app and relaunch it and hangs up on me. App tells me I'm breaching security. Launch it back again, can't get in because it doesn't accept my access code anymore. Contact Pearson VUE support on their webpage, they can't log me back in and can't reschedule my test. Tell me they escalated the issue and I'll be contacted back. Can only give me a number to rely on, not even an ETA. Call them, and when I finally get someone to talk to, I can't understand a word they say because of the HORRIBLE sound quality on top of a broken English and very heavy accent. Someone calls me back and hangs up immediately, from MASSACHUSSETS (as if I was gonna make a international call back). Leaves a message - can't understand ANYTHING with the background noise, poor sound quality and again a different kind of broken English and heavy accent.
Seriously, how is it that Microsoft uses them for their certifications? They can't do ANYTHING right! It's insane!

I was in the middle of an exam in the Pearson testing center in Metairie Louisiana. Then the power goes out 3 times within 90 minutes. The last time, it stayed off. We were told by the 2 nice ladies working not to worry because we could continue our exam when the power came back on. So after waiting in the hallway for 4 hours, because they told us we couldn't stay in the testing room, the power came back on. Everyone was ready to finish their exam. Another lady showed up and told us we could NOT finish our exam anymore because it would take too long and they would have to stay at work a couple hours extra. JUST COMPLETELY TOLD US THE OPPOSITE OF WHAT WE WERE BEING TOLD THE LAST 4 HOURS. We asked her to help us schedule for another date that week, because after this week the entire format of the test was going to change. She was absolutely 0 help. She gave us a case number and threatened to call the police if we didn't leave. Now the customer support is saying it will take 2-3 business days to have the ability to reschedule, which will be too late.

We had the opportunity to finish our exam where we left off. But they wouldn't let us.

The WORST PART IS THEY WERE HAVING POWER OUTAGES THE WEEK BEFORE THIS. And knowing this, they took no precautions and told us nothing.

If you have to go to a testing center for a test, try everything you can to not deal with Pearson. Customer service is the worst I've ever dealt with.

Wish I could leave this review 100 times with 0 stars. But doesn't look like it will affect their Rep much since they already have a 1 star average.