Worst company I've ever dealt with. The website does not list any phone number so I have to search google to find the customer service. All customer service agents are in india so their English is very hard to understand. It is taking at 1 hour before someone pick up the phone. Not to mention when they disconnect you all the time for no reason, so you have to call back again and wait another hour.
I was scheduled to take ACAMS online exam on Dec 6,2020 at 1:30 PM. I already checked the system a day before and it was fine, but when I take the exam, it's giving me error message so I couldn't take it.
I called the customer service and initially one guy named "Sam" said he's going to reschedule me for Dec 7,2020 at 6:30PM. After 15 minutes unsuccessful trying, suddenly he changed his statement that it is against company policy to reschedule. WTH? So he asked me to email customer service for help. I told him that tomorrow Dec 7 is the last day I can take the exam and I am willing to pay the penalty to take the exam, but he doesn't care then eventually hung up on me. I called again asking for supervisor, after 30 minutes waiting, he said the supervisor is not available but he can ask supervisor to call me back. They never called me back and I've never received a response from the customer service via email as he instructed. The next day on Dec 7, I called again and they told me to call a different number: *******023. So I called this number and waited an hour until someone answers, then before she finish verifying my identity, she hung up.
It doesn't make sense that they're not letting me reschedule because I still have time until Dec 7 to take the test. It seems like all the care is taking your money and get away with it. No customer service what so ever.