Pearson VUE

FRAUD ALERT! They are con artists, and not a reputable company. They perform illegally. They charged me $50 for an online exam, to find out minutes later that they don't administer that exam. They will not issue a refund.

If it were possible to issue a score less than one star, I would. I believe there should be an option for negative stars. I would give them a -5 in terms of customer service, issue knowledge, professionalism, etc. The CISSP certification was high on my list of priorities until this experience.

The customer service representatives were incredibly rude and refused to assist me. When I asked to speak with a supervisor, they placed me on hold repeatedly, often for 3 to 5 minutes at a time and frequently throughout the call. On each call, I was placed on hold at least four times.

I have never been more disappointed or dissatisfied with any service, regardless of the location of the call center. This behavior seemed purposefully rude and disrespectful. I am so frustrated that I would consider taking legal action.

Horrible horrible customer service.So I took an exam and my computer glitched and my screen turned off and that directed to my exam being accidentally submitted and I talked to the lady in the front desk for help and she gave me Pearson's customer service number and I called so they wouldn't count the test against me and they said they can't do anything about it and now I can't take my exam again when I get one more try. Which I find it not fair since I had to pay 225 for 5 exams including the exam that was counted against me. They just steal your money and don't help you at all because when I called and asked for a supervisor they told me they can't only create a case and that I can't take the exam that counted against me. That's their answer to all problems "a case" and then tell you that they can't do anything about it. HORRIBLE CUSTOMER SERVICE

I was to take my WI REL and was turned down at the test site because I came with a renewed MN Li they would not accept. They said call Pearsonvue, it took me an hour just to find their phone number, it's not under contact info... Innefficient website. And they could not help because they neglected to send me an introductoiry email when I sigend up for the class to begin with that supposedly had a registration # on it that you need to resolve any conflicts. My only solace was that the guy named Bruce was sort of empathitic but did not have the authority to assist in the problem, he just started a case#. Figures because their website is not helpful. I'll see how long they take to resolve my problem. I want a refund. I wish there were other companies to take the Real Estate testing.

I signed up for a National counselors exam and was ready to start at my sign in time. Went through every step and by the last step, it wouldn't let me move forward on my computer because it said there was an application running that I needed to shut off.
It was not obvious what I had to turn off nor did Pearson provide guidance on how to do so. SO I missed my sign in time. When I was fully prepared and ready to go, not to mention have small children and cannot easily find the time to sit for a long exam.
I looked online after I missed my time to see if I could find an answer and found through Reddit, other people who had gone through the same thing and found a solution.
I "re-scheduled" my exam time about an hour later to try again, Pearson CHARGED ME $50 for this. When they were the ones that created a barrier for me to test.
I tried to call to get my money back and they refuse.

I took Pearson Academic English exam at Reston VA location on November 26,2024.
After I took the test, I realized that Pearson has a very bad reputation and are known for not providing accurate results. Below are the links of many dissatisfied customers. I believe Pearson Vue scoring is inaccurate. I have a Master's degree, English is my native language, and I am a speaker at conferences and speak very well and my speaking score was very low, when I spoke very clearly on the test. Also, I was in a room where others were speaking and what if other's voices was recorded as part of my score, which I believe what happened. I want a a refund. I was not aware that I would take a test in the same room with many other test takers at the same time, where others were speaking at the same time. I was next to someone else who was speaking and their answers could have been recorded on my test. If I had been told this, I would have never purchased this exam. I had always had taken tests or had tests proctored in which I was in an individual room by myself. Also, the others speaking detracted from the experience and I feel that this was not an accurate test yielding accurate results and they were not upfront with the expectations of taking the tests with others. I want a refund.

Their form of ID requirements are really terrible and if for some reason you don't have your license, any other form of government ID that is way more secure than a driver's license isn't accepted and you're out 200 dollars. Really terrible

Why wouldn't someone get a chance to reschedule without having to pay another fee if an emergency just happened close to the appointment time. Here I am ready two hours before my time my car won't start. I called the center to see if they can move up my time on that day I was told no. Even though I was trying to get a uber I wouldn't make it on time. I was told I have to do the process with Pearson vue to be able to reschedule the exam. Here I am out of $200.00. I know they have a 24 hour policy. How would I know my car wouldn't start at that very moment. 🤔🥲😞

My license has a tiny little bent part on the corner. Since my license is damaged they said I forfeited a refund or a reschedule when they wouldn't let me take the test. Not to mention I left that same night to go get a temp license so I could take it the next day. Never in my life have a dealt with a business that straight up steals from their clients. Still not able to get a reschedule or refund because I read the policy on "damaged licenses". Crazy!

Got to the exam half hour early like they said. I did all the checks, all good.
I am then #229 in the queue, but have to sit with empty desk, no phone and no other apps open, no paper nothing. For TWO hours until it was time to start my exam.
I get through the 41 questions of the first half and ask via chat how I can finish it early and move on to part 2.
He says 'click end exam' I ask if he's sure, he says yes, I check it will just end first half, he says yes,
I click end exam and an exited from the system, no longer able to access the exam.
I have been at my laptop since 2.15, exam due to start at 2.45, actually started at 4.25 and then I get kicked out after doing exam for 95 minutes first half.

I have been scouring the internet for a way to contact them - Nothing, nada, no help, no support. Completely awful company and service

Poor user experience with registration GUI. Example: Allowed me to pick a date over 90 days away, and only after I submitted form, told me that I had to choose a date less than 90 days away and sent me back to the beginning to fill out all fields again. Also, poor user experience with system test: several lines of code appeared across the top of the page in the OnVue application above the system test instructions.

The support is pathetic, they just play around and ask same questions without understanding the a single statement, forget the whole issue. Their "as soon as possible response" is like week long time. This company is operating in manual labour era rather than improving their service. Everyone creates a case but that never gets opened in reality it seems.

If you don't want your time wasted just go in person. Proctors are strict and sometimes will not have any reasoning. Note move phone to next room & don't leave the screen. I don't think they want you to move lol. It's a waste of money

I am here waiting for my exam, my exam starts at 1:30 PM, and they advised me to do the check in at 1:00 PM, i have completed check in and waiting for my exam, they placed me after 167 people in the queue for proctor, and it took me 3 hours to be inline for proctor, then again they put me in line after another 120 people, concerns:

1. Why you provide schedule times which you don't have availablility?
2. should everyone wait for at least 3 to 5 hours to get into the exam?
3. why your support is completely unresponsive? Over the phone and in the website chat?

This is the most untrusted platform i have ever used.

Please avoidddd!

Thanks.

This company is horrible, to say the least! I studies for months, paid over $500 for a test. The monitor from Pearson Vue abruptly ended my test. He said I could whisper questions to myself, which I did, and he logged me off after 35 minutes of a 3 hours test, which of course, passing was an impossibility, due to I didn't answer most of the questions. Companies that use Pearson Vue look very bad! Pearson Vue is a reflection on them! Unprofessional, and just down right horrible!

I am extremely disappointed with the abysmal customer service provided by Pearson VUE. Over the past two weeks, I have called their support line four times to address an issue with rescheduling my AWS SysOps Administrator Certification exam. Each time, I explained the problem in detail, only to be met with incompetence and frustration.

The first associate I spoke with was completely unhelpful, so I requested to speak with a supervisor. Unfortunately, the supervisor was even worse—he tried to deceive me rather than assist me. After escalating the issue once more and spending an hour on the phone with another higher-up, I was promised that my exam would be rescheduled. However, after putting me on hold for some time, he disconnected the call without resolving anything.

The root of the problem was clearly with the Pearson VUE platform, which failed to properly process my rescheduling request. Instead of taking ownership of the issue, their support team blamed the website and dismissed my concerns, despite the fact that I scheduled and rescheduled my exam through their portal. In Canada, we don't have the option to use PSI, so we are stuck with Pearson VUE's inept services.

Shame on you, Pearson VUE, for your scam-like behavior and lack of accountability. Your customer service is a disgrace

Worst service. They are just making money.
They try to scam with information change.

I scheduled my test without entering middle name they charged me didn't let me conduct test and asked me to pay again.

They do this for any issues always asks you for payments and cancel your already scheduled tests.

Worst service, #money makers # robbers.

Terrible level of customer service. I had to call to schedule an exam and some of the staff had problems with English. Twice the connection was simply dropped during conversation. During the exam the proctor was rude and unpleasant, also i barely understood what he was saying at all. Luckily he could write in chat. Avoid persons vue if you can.

Amazon should be embarrassed at how terrible Pearson VUE is. Their registration process is impossible. I couldn't download the software because they said I had apps open, that even Geek Squad could not find. I wasted 2 hours of my time when I could have been studying. Finally I gave up on online testing, and I registered for an in person test at the nearby university.