THOM K.

Customer service is Horrible, they had my name wrong in the System and NO ONE could change it, spent 1 hour and 15 mins on the phone. Hung up on 2 times, and trans 7 times. Only to talk to a VERY rude Jason. Who i couldn't understand, and he made it very clear he didn't want to help. After listening to my last call found out i was LIED to, and they didn't FIX the issues, forcing me to reschedule my test. Why is it so had to find thier #? And why should it take 3-5 days to fix a NAME?

Approximately a year ago I went into the bakery to purchase a cake for my son ( everyone loves Publix cakes) However, what I discovered when trying to buy a cake for a young teen boy is my only options were cakes with old lady roses or cakkes with big blobs that were suppose to be balloons? Not everyone orders in advance so I met with the bakery manager and gave my ideas.why cant the bakery make a blank slate cake.one that is a blank canvas that a person can have whatever colors they want and Happy Birthday could be easily written in the color of the customers choice?
My thoughts and ideas and speaking to the manager didnt get me anywhere.I found myself again at Publix bakery a different Publix trying to buy. My son a Birthday cake again big blobs of frosting to look like balloons and old lady roses on "every" cake I wanted to have a cake with bright green and black but was told no...no blank white frosted cakes...settled for a speciality hazelnut chocolate cake and had Happy Birthday written on it with green frosting.
Why cant the bakery leave. A cake. Plain for a customer to decide their own color choices? Its soo simple and basic...easy.just try it.you might sell more!