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Claim Your BusinessPublix Super Markets has a rating of 2.05 stars from 166 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Publix Super Markets most frequently mention customer service, and store manager problems. Publix Super Markets ranks 196th among Grocery sites.
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I needed frosting and couldn't find it anywhere. I called and a wonderful person named Eli was extremely helpful. He went to see if they had at and I needed 2. He came back to the phone and told me they did have it and they will be up front at customer service. When I arrived I was very happy he helped me. He was very polite and helpful Publix in Niceville, FL.
Tried to compare prices with Amazon to know if it was worth the trip but Publix won't show the price online! It's for a product you can add to your list but not your cart. Even when you select the exact store, it won't show you the cost. Target, Kroger and Walmart all show the cost on their websites. Seems very fishy to me.
This was found in the potato wedges at publix. Midtown Atlanta and they are telling me it's a chicken wing. I smell a lawsuit
Tip for consumers:
Absolutely terrible experience and publix in complete denial so this must be brought to public attention
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Tried to compare prices with Amazon to know if it was worth the trip but Publix won't show the price online! It's for a product you can add to your list but not your cart. Even when you select the exact store, it won't show you the cost. Target, Kroger and Walmart all show the cost on their websites. Seems very fishy to me.
Publix gets a general low grade in our experience because the store continues to ratchet up prices despite national reports that inflation is generally coming down. A specific example is our grocery shopping experience this morning. The store had moved its aspirin offerings out of the medication/personal care aisle to a special shelf by the pharmacy hyping the same aspirin we bought previously as an arthritic pain reliever -- as if this makes it okay to charge $23 for a product that costs pennies to make. Of course people use aspirin to ease minor arthritis pain, and also period cramps, occasional headaches and colds. How cynical and outright cruel of Publix to make people through the nose for pain relief. Publix may tell us that the price hike is not their fault, that "distribution" is the problem. We don't buy it nor should you.
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No. I do hope Publix reads these reviews because this is just unconscionable. And while I'm not a rah-rah patriot, I think it's un-American in a particularly low way. Most Americans live paycheck to paycheck and their salaries haven't kept pace with the inflationary pricing Publix is indulging in. Nor are its products in many cases luxury or discretionary items. Its shoppers are trying to put food on the table.
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We ended up not buying aspirin at Publix (at those prices we wonder who would). We will try Dollar General.
This store needs ran out of town by Aldi! 6.99 for flipping pop cycles 🤬
2 Lt soda about 4.00 each
I went to publix on December 23nd and I got a prime Rib which I paid for 11 pounds when I got home I checked the weight because didn't look right to me and it was 8 pounds they cheated me 3 pounds I went back and they weighted and sure enough it was 8 pounds they just give me my money back and they said they didn't have anymore I spent time going back and forth a d beside that I had to go out my way to another publix to get it. That was publix at Immokalee and Collier Pebblebrook.
Stay away from Publix in Hermitage if you need to stop at the deli. Sloooooow service. I was the only one at the counter on saturday, with one lady behind the counter cleaning. She was supposed to get someone to help me. I just left. Today there was only one other customer. But the worker had to disappear to ask someone which one was priscutti. Why not just ask the customer. Again I just gave up & left. Stay away.
What a wonderful surprise to find this bread in Publix bakery! The most perfect Organic sour dough bread I didn't have to special order and have shipped from Oregon or California!
I am thrilled to enjoy this bread! Texture perfect. Toasted beautifully. Publix has always been my grocery store of choice! Well done, Publix Bakery!
Horrible people seems to be not in the known. I ordered my sons bday cake online, came to pick up, nobody knew anything, so my son end up with regular basic one (it was very important to me) got balloons there a day earlier…. Came outside - 4 out of 6 flew away the manager was so nice, but there is only so much he can do…. I will never order anything from Publix ever again (it was my first time)
Overall Publix is an ok store, some of the employees are really great. Others, over the top helpful where it becomes a nuisance. Yesterday one of them started punching on the screen at the self checkout while I was entering my pc nr and of course her "helpfulness" voided it. Besides that incident they are not open to any criticism/feedback or requests whatsoever, they get offended. I am limiting my shopping trips to Publix as much as possible.
Tim at the Canes Bay Publix in South Carolina is absolutely amazing and a true asset to the brand/company.
I recently had foot surgery and placed an order thru Instacart. My husband was sent to grab our groceries and wasn't sure of how the Instacart service worked.
I placed a call to Publix, spoke with Tim and he literally and personally took such great care of everything!
Truly a pleasure having an employee such as Tim, who was patient, kind and extremely helpful. Thanks so much Tim.
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Groceries-all of them
The Publix store in North Miami at 6th avenue is one of the worst in customer service always short of staff, extremely poor service
Overall Publix is I think a very good grocery store? But they are extraordmerrily overpriced compared to the competition and as I said. They have the most disgusting store, brandon and cheese i've ever eaten! Shows how cheap they are.
Endless incompetence it's mind-blowing How Time After Time it does not only not get better it gets worse. Keep hiring people that have no regard for anything but their paycheck on their hourly basis they're in no hurry to help anyone and your imbecile store manager laughed at me when I told him how disgusted I was I was on hold for 25 minutes kept being transferred to the bakery when I initially said Deli do they even sound alike prompt "2" is Deli... not! You guys have repulsed me for the last time this store is crap and I'll never shop there.
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Any other Publix is better than this one this is the worst on the planet it's disgraceful and I just want shop there anymore ever and it's convenient now I have to go out of my way so I'm even more angry and disgusted
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They never have what I need always settling or changing plans because I can't get the ingredients I'm looking for. It's infuriating I'll be going elsewhere moving forward OTC each
Went to deli first time in store.Not helpful at all in the deli ordered turkey and cheese she gave me my turkey but not the cheese when I asked her u forgot my cheese she ignored me and went to the nxt person so i had to wait again.would never shop in there again.and there very expensive but the deli people have issues..
Over the course of a month I had doctors send prescriptions directly to Publix pharmacy. While the prescriptions were filled I was never notified even though they had my info on file. I have in the past received phone calls from other Publix stores (50 miles) away for other medications that I did not order. This department seems to be in disarray
F
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Went to Rite Aid
Every year we start buying gift cards early for Christmas presents. But now Publixs new rule is 1 Amazon or 2 other store gift cards allowed. Yet when I go to Winn Dixie or target's there is no problem. More amazing is my wife worked for Publixs for years and is well known at this store. I guess Publixs will lose all this business for we have warn many others who buys now from other stores.
David at *******@live.com
Products used:
Gift cards
I needed frosting and couldn't find it anywhere. I called and a wonderful person named Eli was extremely helpful. He went to see if they had at and I needed 2. He came back to the phone and told me they did have it and they will be up front at customer service. When I arrived I was very happy he helped me.
He was very polite and helpful Publix in Niceville, FL.
Over priced on everything is the store.I would not waste my government free money on that over priced store.nothing is worth the price they want Nothing.save your money and have a 6 pack for dinner much cheaper and more satisfying then any food products they have.milk 5 dollars.same milk is 350 at walley world.suck it Publix
This is the second time in a month my wife and I have gone shopping on Friday morning, to buy an advertised special, only to find out they were out of what we wanted. One of there employees told us it should be in Sunday hopefully, they were taking names if you wanted to get the item. Publix has surely going down hill fast. Absolutely the worst management team. Reminds me of Walmart they just don't care
A friend came over and I decided to pull this out of the freezer. They looked pretty good on the box. These taste like creamed/ mashed up goo. Absolutely no clue where the "steak" was. We spit them out. Yes, that gross.
Ordered one of Publix boarshead cheesesteak at Publix on Busch Blvd and 56th Street. Here it is! Ordered with mushrooms, onions, and cheese. Received uncooked mushrooms, no onions, hard cheese, and a little bit of meat. Ordered online for pickup and had to wait 40 minutes after the promised pickup time. Already returned home before I realized what I received. Paid almost 10.00 for this.
I had an amazing experience at Publix Pharmacy in Brandon Fl.
I had the pleasure of speaking with Jennifer when I had to call the pharmacy looking for information about a Rx that was supposed to be called in for me. Unfortunately the prescription had not been called in at that time. But she was extremely helpful and updated all my info and even told me that she would send me a notification on my phone as soon as the Rx was sent to be filled. I unfortunately had left my phone at home when I was out running errands later this day and was by the store and decided to stop in. At the pharmacy i spoke with Tarah, who was super nice and had let me know that they had received my Rx but said the the Rx was not yet filled. She told me that they could have it filled in 30 mins. But I explained to her that there was in no rush to have it filled and was ok with coming back later to pick it up. I was told that the perception would be ready by 2pm. When I returned home I saw that Jennifer had in fact sent me a text message letting me know when my Rx would be ready. Around 3pm I had went back to get my Rx where I was again met with such amazing customer service. I had planned to pay with cash but couldn't find the money that I had place in my pocket. Thinking I left it at home, I paid with my card. I got back home and realized that the money was no where to be found. Upset about the situation, I was accepting my loss. When my cell rang and it was Tarah letting me know that I had dropped the money in front of the counter and that they would have it for me to come pick up. When returning to the pharmacy for the third time that day, these 2 wonderful women were so gracious and friendly. Jennifer let me know that she found the money and realized that it was mine. I have never seen such a level of compassion and willingness to be helpful from a pharmacy team. These 2 women had such an impact on my day and my peace of mind. Thank you so much Jennifer and Tarah. As a healthcare worker myself, I am so happy to see the compassion from a different side of the spectrum and can not thank you two enough for your amazing service. God bless you ladies. Publix is so lucky to have such incredible women working for them!
Missed my birthday reward and they would not reinstate it!
I shop there 2 to 3 times a week!
Not anymore!
I'll go to Winn Dixie!
Tip for consumers:
Terrible customer service
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Groceries
A new assistant manager at store 1368 named Eric keeps harassing a young mother and cutting her hrs I've witnessed it myself. I don't find him appropriate at all and no longer wish to shop at this company. I have told others to do the same. She's been working there for years and see how she is treated and they keep cutting her hrs to nothing. She's struggling to pay bills and take care of her child. I feel disgusted that they would let this young man treat anyone this way. I will tell others not to shop at this company.
Have been a Publix customer for over 20 years. I went regularly to consume their products without order, they prohibited entry to emotional support animals so I decided not to go again. I don't understand why the restriction if the animal is in your bag and doesn't cause any discomfort. I'm very angry with that. I hope they lose a lot of clientele because of that.
House Rules Be Kind: Treating each other with dignity and respect is part of our mission, and we believe you would like to be treated the same way. We're a family-friendly company and want to operate the same way on this page. Keep it Real: You...
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